OpenText Content Manager vs SS&C Blue Prism comparison

OpenText and SS&C Technologies are both solutions in the Document Management Software category. OpenText is ranked #2 with an average rating of 8.3, while SS&C Technologies is ranked #15 with an average rating of 7.7. OpenText holds a 10.9% mindshare in DMS, compared to SS&C Technologies’s 0.8% mindshare. Additionally, 86% of OpenText users are willing to recommend the solution, compared to 66% of SS&C Technologies users who would recommend it.

OpenText Content Manager

Read 23 OpenText Content Manager reviews

371 Views
218 Comparison Views

86% willing to recommend

SS&C Blue Prism

Read 3 SS&C Blue Prism reviews

25 Views
17 Comparison Views

66% willing to recommend

OpenText Content Manager

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

OpenText Content Manager and SS&C Blue Prism compete in the enterprise content management and robotic process automation domains. SS&C Blue Prism appears to have the upper hand due to its advanced automation capabilities, offering a higher value despite initial costs.

Features: OpenText Content Manager focuses on document lifecycle management, regulatory compliance, and secure data handling. SS&C Blue Prism offers advanced automation, process efficiency features, and the ability to streamline complex business processes.

Ease of Deployment and Customer Service: OpenText Content Manager requires significant customization for optimal performance in its traditional deployment model. SS&C Blue Prism's deployment is smoother, with consistent customer service enhancing the overall experience.

Pricing and ROI: OpenText Content Manager has a lower upfront cost, with ROI linked to efficient document management. SS&C Blue Prism involves higher initial setup costs but delivers significant ROI through operational efficiencies and labor cost reductions.

To learn more, read our detailed OpenText Content Manager vs. SS&C Blue Prism Report (Updated: April 2025).

Buyer's Guide

OpenText Content Manager vs. SS&C Blue Prism

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Content Manager

Ranking in Document Management Software

2nd

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (7th), File Archiving (4th)

SS&C Blue Prism

Ranking in Document Management Software

15th

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Process Design (21st), Business Process Management (BPM) (34th), Process Automation (26th), Medical Insurance Claims Software (3rd), Insurance Claims Processing (5th), Low-Code Development Platforms (25th), Intelligent Document Processing (IDP) (16th), Loan Management Software (2nd), Document Automation Software (11th)

Mindshare comparison

As of May 2025, in the Document Management Software category, the mindshare of OpenText Content Manager is 10.9%, up from 5.6% compared to the previous year. The mindshare of SS&C Blue Prism is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Document Management Software

Featured Reviews

Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

Design studio enables effective automation while licensing needs improvement

I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile. Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"I did not face issues with the product's scalability...The solution's technical support is good."

"The product can be integrated with different solutions."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"For a records management system, Content Manager is a really good system."

"It has a robust search but has often been difficult for people to learn."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"An advantage is integration with your IP directory."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"The key feature of SS&C that I find valuable is the general workflow visibility."

Cons

"The ease of use should be addressed."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Pricing is an issue, as it is too expensive."

"The product could improve its scalability."

"The stability of the solution is an area of concern where improvements can be made."

"It's not very good at providing stable and robust add-ins to Microsoft."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"There is a need for improved integration with external systems in SS&C."

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

Pricing and Cost Advice

"The fees incurred are for the licensing and maintenance."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

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Top Industries

By visitors reading reviews

Government

19%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Financial Services Firm

24%

Computer Software Company

17%

Insurance Company

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

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What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

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What needs improvement with SS&C Blue Prism?

There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe ca...

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What is your primary use case for SS&C Blue Prism?

My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding t...

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Comparisons

SharePoint vs OpenText Content Manager

Compared 26% of the time

OpenText Extended ECM vs OpenText Content Manager

Compared 17% of the time

OpenText Documentum vs OpenText Content Manager

Compared 13% of the time

IBM FileNet vs OpenText Content Manager

Compared 11% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 11% of the time

More OpenText Content Manager Competitors

Camunda vs SS&C Blue Prism

Compared 40% of the time

Appian vs SS&C Blue Prism

Compared 22% of the time

IBM BPM vs SS&C Blue Prism

Compared 19% of the time

FIS Commercial Lending Suite vs SS&C Blue Prism

Compared 19% of the time

More SS&C Blue Prism Competitors

Product Reports

Buyer's Guide

OpenText Content Manager

April 2025

Download OpenText Content Manager product report

Buyer's Guide

Business Process Design

April 2025

Download SS&C Blue Prism product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

SS&C AWD

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

SS&C Blue Prism provides scalable, intelligent automation for dynamic business environments. Its technology enhances process efficiency and delivers significant operational benefits. Users leverage its capabilities in task automation and broader digital transformation strategies.

SS&C Blue Prism incorporates advanced robotic process automation aimed at optimizing workflows and enabling end-to-end automation. It allows businesses to automate repetitive tasks, integrate systems, and improve process accuracy. With a focus on enterprise-grade security and compliance, it helps organizations achieve digital transformation milestones while maintaining robust control frameworks.

What are the critical features of SS&C Blue Prism?

Robust Automation: Enables complex process automation with scalability.
Integration Capabilities: Easily connects with many systems and applications.
Security and Compliance: Ensures data protection and regulatory adherence.

What benefits or ROI should users seek in reviews?

Operational Efficiency: Significant time savings and resource optimization.
Cost Reduction: Decreased operational costs through task automation.
Accuracy: Enhanced precision in process execution and data handling.

SS&C Blue Prism finds implementation across industries like finance, healthcare, and retail, where automation is harnessed to optimize high-volume transactional tasks. In finance, it automates reconciliation processes, while in healthcare, it aids in patient data management, showcasing its versatility.

SS&C Technologies

Sample Customers

Missouri State Courts

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

OpenText Content Manager vs. SS&C Blue Prism

April 2025

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