OpenText Cloud Management and ServiceNow IT Operations Management compete in cloud and IT operations management. OpenText is more practical for budget-conscious businesses, while ServiceNow attracts enterprises seeking advanced features and scalability.
Features: OpenText Cloud Management focuses on resource optimization, cost tracking, and automated compliance. ServiceNow IT Operations Management delivers advanced IT service automation, predictive analytics, and enhanced visibility.
Ease of Deployment and Customer Service: OpenText provides a simpler deployment model with efficient customer support for quick onboarding. ServiceNow offers comprehensive customer support and detailed documentation, albeit with a more complex setup process.
Pricing and ROI: OpenText Cloud Management offers a cost-effective model with favorable ROI for smaller investments. ServiceNow IT Operations Management requires higher initial costs but offers significant ROI due to its extensive capabilities and performance enhancements.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.5% |
| OpenText Cloud Management | 0.8% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
OpenText Cloud Management offers comprehensive cloud service management, optimizing resources and enhancing operational efficiency. Designed for businesses, it supports multiple tasks, ensuring seamless cloud integration and governance.
Targeting businesses seeking effective cloud service control, OpenText Cloud Management enhances productivity by offering tools that streamline resource management and improve interoperability. Its design caters to maintaining compliance and security standards while giving operators greater visibility into cloud environments. The platform's robust features help businesses to efficiently manage deployments and scale operations to meet market demands. By leveraging its capabilities, organizations can adapt to changing requirements with ease, ensuring their infrastructure stays resilient and cost-effective.
What are the key features of OpenText Cloud Management?OpenText Cloud Management is implemented in sectors like finance, healthcare, and retail, where resource efficiency, compliance, and security are paramount. In these industries, it aids in handling sensitive data, ensuring adherence to regulations, and in enhancing customer experiences through cloud-based innovations.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
