NinjaOne and Zendesk are key players in IT management and customer support. NinjaOne shows strengths in deployment ease and customer service, whereas Zendesk offers a comprehensive feature set.
Features: NinjaOne includes device management, automation for IT operations, and integration capabilities. Zendesk offers extensive customer support functionalities with scalable ticketing systems and a versatile help center. It also has rich customer engagement tools.
Room for Improvement: NinjaOne could improve in expanding network device monitoring, configuration optimizations for patch management, and initial learning curve for new users. Zendesk may benefit from simplifying its setup, refining integrations for faster performance, and offering more cost-effective solutions for smaller businesses.
Ease of Deployment and Customer Service: NinjaOne provides a straightforward deployment with supportive customer service that ensures a seamless onboarding. On the other hand, Zendesk's setup involves more complexity but is supported by comprehensive guidance and tools to enhance customer engagement.
Pricing and ROI: NinjaOne offers a competitive pricing model with a promising ROI, appealing to cost-conscious organizations. Zendesk requires a bigger initial investment; however, its feature-rich offerings can lead to significant value over time by supporting extensive customer service needs.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
The technical support provided by Zendesk has been very satisfactory.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
I would rate the stability a ten out of ten.
The stability has been quite reliable.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
It is not the cheapest solution nor the most expensive, but it provides value for money.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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