NinjaOne vs OpenText Service Management (SMAX) comparison

NinjaOne and OpenText are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #8 with an average rating of 8.4, while OpenText is ranked #9 with an average rating of 7.6. NinjaOne holds a 1.8% mindshare in ISM, compared to OpenText’s 2.3% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 87% of OpenText users who would recommend it.

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
996 Comparison Views

95% willing to recommend

OpenText Service Management...

Read 8 OpenText Service Management (SMAX) reviews

1,172 Views
1,160 Comparison Views

87% willing to recommend

NinjaOne

OpenText Service Management...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

NinjaOne and OpenText Service Management (SMAX) are competing IT service management solutions, with NinjaOne gaining an advantage in pricing and SMAX standing out for its comprehensive feature set.

Features: NinjaOne is valued for its remote monitoring and management capabilities, providing an intuitive setup. Additionally, its mobile app delivers immediate alerts and monitoring tools. SMAX offers advanced ITIL-compliant workflows, extensive integration options, and sophisticated virtual chatbots for enhanced user interaction.

Room for Improvement: NinjaOne could enhance its network device monitoring and improve remote connection handling. Additionally, zooming capabilities during remote sessions may need enhancement. SMAX may benefit from simpler deployment processes, more robust reporting tools, and improvements in the customization complexity.

Ease of Deployment and Customer Service: NinjaOne is noted for its quick deployment and minimal training requirements, making it accessible for IT teams. SMAX, despite its complex setup, provides dedicated support for detailed configurations and deeper assistance.

Pricing and ROI: NinjaOne offers budget-friendly pricing, appealing to cost-conscious teams, along with a swift ROI. The higher initial investment for SMAX is justified by its extensive capabilities, offering significant ROI through improved service management.

To learn more, read our detailed NinjaOne vs. OpenText Service Management (SMAX) Report (Updated: December 2025).

Buyer's Guide

NinjaOne vs. OpenText Service Management (SMAX)

December 2025

Download the complete report

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.0

NinjaOne boosts productivity, saves time and costs, with ROI in six months, enhancing efficiency and quick problem resolution.

Sentiment score

5.0

OpenText SMAX offers customizable IT automation value, challenging ROI assessment, with indirect cost impact in overall operations.

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the OpenText Service Management (SMAX) report

Customer Service

Sentiment score

7.3

NinjaOne's customer support is highly rated, with effective documentation minimizing needs; some cite slow response times.

Sentiment score

6.5

OpenText Service Management support shows mixed reviews, with positive technical support but room for efficiency improvements.

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

Support for OpenText Service Management (SMAX) is better.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Scalability Issues

Sentiment score

8.1

NinjaOne offers robust scalability, supporting diverse user needs and organizational growth while being praised for its adaptability.

Sentiment score

8.1

OpenText SMAX is scalable for medium to large enterprises, handling up to 1,000 users, but may be costly for small businesses.

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The scalability of NinjaOne is good; we can add more as we grow.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

No quotes available

For more quotes and insights, download the OpenText Service Management (SMAX) report

Stability Issues

Sentiment score

8.0

Users regard NinjaOne as highly stable, appreciating consistent updates despite occasional minor issues following updates.

Sentiment score

6.9

Opinions on OpenText SMAX's stability vary, with users noting both reliability and challenges, especially with Kubernetes.

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

For more quotes and insights, download the NinjaOne report

OpenText Service Management (SMAX) has some stability challenges that are crashable and not stable at times.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Room For Improvement

Users seek improved antivirus integrations, mobile control, intuitive interface, flexible reporting, customization, and better platform support in NinjaOne.

OpenText SMAX faces integration, customization, and navigation challenges, needing improved documentation and enhanced reporting and workflow capabilities.

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

The custom reports that were already prepared work fine.

reviewer1880313

Information Security & IT Governance Manager at a insurance company with 10,001+ employees

Different scenarios require different workflow configurations.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Setup Cost

NinjaOne offers affordable, subscription-based pricing with potential discounts, appealing to enterprises and educational institutions with tax exemptions.

OpenText Service Management offers flexible licensing options and competitive pricing, with discounts available, making it cost-effective for users.

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

OpenText Service Management (SMAX) is okay, not expensive and not the cheapest.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Valuable Features

NinjaOne offers remote monitoring, automation, and integration with features like remote access and an efficient mobile app for management.

OpenText SMAX offers multilingual AI support, intuitive configuration, and robust analytics for IT and HR service management.

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

Reporting tools and sophisticated customization options are available with different capabilities.

reviewer1880313

Information Security & IT Governance Manager at a insurance company with 10,001+ employees

Configuration is available for different scenarios including change request, incident management, and problem management.

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

For more quotes and insights, download the OpenText Service Management (SMAX) report

Categories and Ranking

NinjaOne

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Server Monitoring (6th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

OpenText Service Management...

Ranking in IT Service Management (ITSM)

9th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 1.8%, down from 3.4% compared to the previous year. The mindshare of OpenText Service Management (SMAX) is 2.3%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
NinjaOne	1.8%
OpenText Service Management (SMAX)	2.3%
Other	95.9%

IT Service Management (ITSM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

Read full review

HiteshKumar

Technical Lead at Bharti AXA Life Insurance

Supports seamless ticket routing and team collaboration across departments

Maybe something in OpenText Service Management (SMAX) is not perfect. Some small changes could be done. There could be improvements in workflow changes. When a customer needs to change a workflow issue, we can change the workflow relationship accordingly. A customer might need a workflow where if I accept the permission, then close the ticket, and the escalated ticket is not directly assigned to anyone. Different scenarios require different workflow configurations.

Read full review

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881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Government

Manufacturing Company

Financial Services Firm

12%

Government

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

What do you like most about Micro Focus Service Management Automation X (SMAX)?

The tool is very easy to use.

See all answers

What is your primary use case for Micro Focus Service Management Automation X (SMAX)?

OpenText Service Management (SMAX) is what I refer to when I say SMAX, and it is from OpenText. I work with OpenText Service Management (SMAX) and other tools. OpenText Service Management (SMAX) ca...

See all answers

What advice do you have for others considering Micro Focus Service Management Automation X (SMAX)?

OpenText Service Management (SMAX) is effective for all sectors, such as IT and HR. OpenText Service Management (SMAX) is good, and I do not see any negative side. It is possible to discuss some ot...

See all answers

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Product Reports

Buyer's Guide

NinjaOne

January 2026

Download NinjaOne product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

OpenText Service Management (SMAX) report

Download OpenText Service Management (SMAX) product report

Also Known As

No data available

OpenText Service Manager, Micro Focus Service Management Automation X (SMAX)

Interactive Demo

Demo not available

NinjaOne

OpenText

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

OpenText Service Management Automation X delivers efficient service management automation with user-friendly configurability across IT, IoT, HR, and finance sectors. It enhances business processes through integrated incident management and natural language processing with virtual chatbots.

OpenText SMAX blends user-friendly design with broad language support and robust storage. It enables organizations to deploy in both on-premise and cloud environments using Kubernetes. SMAX excels in business process improvement, incident management, and uses intelligent agents for autonomous alerts and issue resolution. However, it requires enhancements in integration capabilities and documentation, third-party product connectivity, and contract management. Users face challenges with process automation and search functionality, demanding greater customization and flexibility.

What are the key features of OpenText SMAX?

User-Friendliness: Simplifies service management across departments.
Configurability: Allows customization to meet specific needs.
Adaptability: Effective across IT, IoT, HR, and finance.
Language Support: Broad language capabilities for diverse users.
Storage Capabilities: Efficient and reliable data management.
Process Improvement: Tools for streamlining business operations.
Incident Management: Effective handling and resolution of issues.
Natural Language Processing: Chatbots that enhance customer support.
Automation: Facilitates seamless logistics and service catalog management.

What benefits and ROI should users evaluate?

Enhanced Efficiency: Streamlines service management processes.
Improved Customer Support: Virtual chatbots provide superior assistance.
Scalability: Adaptable to growing business needs.
Cost Reduction: Optimizes resource usage and reduces operational costs.
Employee Onboarding: Simplifies and accelerates onboarding processes.

Banks and telecom companies primarily employ OpenText SMAX for service management automation, leveraging its ESM and ITSM capabilities. Deployed on-premise and via cloud, organizations in regions such as Saudi Arabia focus on integrations and upgrades, using SMAX as an end-user portal for incident management.

OpenText

Sample Customers

Status Pros, Mitchell and Company

Zurich Airport, Envirosuite, Norsk Helsenett, Achmea, University of Milan, World Vision, Petroleum Development Oman, Court of Justice of the Federal District and Territories (TJDFT).

Buyer's Guide

NinjaOne vs. OpenText Service Management (SMAX)

December 2025

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