OpenText Service Management (SMAX) is what I refer to when I say SMAX, and it is from OpenText. I work with OpenText Service Management (SMAX) and other tools. OpenText Service Management (SMAX) can be used for ticketing tools. I have one environment with OBM, SiteScope, and SMAX. An alert comes from SiteScope to OBM, which creates a ticket and forwards it to OpenText Service Management (SMAX). OpenText Service Management (SMAX) assigns it to particular teams, whether it is related to the database team or network teams. When the ticket arrives in OpenText Service Management (SMAX), UCMDB provides the inventory. OpenText Service Management (SMAX) has multiple uses. End users, management, and internal teams use it for all things. If there is any problem or issue, they will raise the case and work according to the customer requirement.
Information Security & IT Governance Manager at a insurance company with 10,001+ employees
Real User
Top 5
Aug 22, 2025
We are using the application as a customer. We are utilizing OpenText Service Management (SMAX) mainly for ITSM processes and some BPM activities. It is mainly used for tracking performance and creating SLAs. We use it for limited teams available. We have both IT and non-IT parts implemented, and it functions adequately.
Learn what your peers think about OpenText Service Management (SMAX). Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
SMAX was previously known as Service Manager. The product belonged to HPE until four years ago. We use this for its automatic intelligent agent that's built into the solution. It creates an alert when something goes wrong and the intelligent agent solves the problem. We are partners with Micro Focus and implementers of this product. I am a solution architect.
OpenText Service Management (SMAX) is a user-friendly platform tailored for ITSM and BPM activities with AI-driven chatbots, analytics, and low-code adaptability for efficient incident and problem management.OpenText SMAX is designed to enhance business processes across departments, offering integration support through AI-enhanced features like chatbots and comprehensive analytics tools. Its robust orchestration and natural language processing capabilities make it a good fit for complex issue...
We mostly deal with OpenText Service Management (SMAX), Service Management, and UCMDB, the UD Discovery, Unified Discovery.
OpenText Service Management (SMAX) is what I refer to when I say SMAX, and it is from OpenText. I work with OpenText Service Management (SMAX) and other tools. OpenText Service Management (SMAX) can be used for ticketing tools. I have one environment with OBM, SiteScope, and SMAX. An alert comes from SiteScope to OBM, which creates a ticket and forwards it to OpenText Service Management (SMAX). OpenText Service Management (SMAX) assigns it to particular teams, whether it is related to the database team or network teams. When the ticket arrives in OpenText Service Management (SMAX), UCMDB provides the inventory. OpenText Service Management (SMAX) has multiple uses. End users, management, and internal teams use it for all things. If there is any problem or issue, they will raise the case and work according to the customer requirement.
We are using the application as a customer. We are utilizing OpenText Service Management (SMAX) mainly for ITSM processes and some BPM activities. It is mainly used for tracking performance and creating SLAs. We use it for limited teams available. We have both IT and non-IT parts implemented, and it functions adequately.
The solution is used for the end-user portal. It is used for incident management, requests, and other informational purposes.
We have customers in these areas, including Saudi Arabia. We are currently running projects to upgrade and integrate with other tools.
In my company, our customers need OpenText Service Management Automation X (SMAX) for service management, which may either be for ESM or ITSM.
This service management tool is used in banks and telecom companies.
SMAX was previously known as Service Manager. The product belonged to HPE until four years ago. We use this for its automatic intelligent agent that's built into the solution. It creates an alert when something goes wrong and the intelligent agent solves the problem. We are partners with Micro Focus and implementers of this product. I am a solution architect.
We are using Micro Focus Service Management Automation X (SMAX) on-premise and on the cloud using Kubernetes.