The product is difficult to maintain, especially when moving from the previous version to the latest version. I suggest that OpenText needs a person with very good experience to take care of the product's successful implementation process. I rate the overall tool an eight out of ten.
We use SMAX for providing support to our customers, it's not our main solution. We are currently working on a subway project. We use SMAX for when something goes wrong; an alert goes directly to the intelligent agent that takes care of the entire process, correcting the problem. It's one of the best. I rate this solution nine out of 10.
I would advise others that you need to know what you are doing when using this solution. You need to know what Service Management is. To start working with the solution you don't need any special knowledge of coding, it's very straightforward usage. I rate Micro Focus Service Management Automation X (SMAX) a seven out of ten.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
The product is difficult to maintain, especially when moving from the previous version to the latest version. I suggest that OpenText needs a person with very good experience to take care of the product's successful implementation process. I rate the overall tool an eight out of ten.
I would recommend it and would rate it a nine out of ten.
We use SMAX for providing support to our customers, it's not our main solution. We are currently working on a subway project. We use SMAX for when something goes wrong; an alert goes directly to the intelligent agent that takes care of the entire process, correcting the problem. It's one of the best. I rate this solution nine out of 10.
I would advise others that you need to know what you are doing when using this solution. You need to know what Service Management is. To start working with the solution you don't need any special knowledge of coding, it's very straightforward usage. I rate Micro Focus Service Management Automation X (SMAX) a seven out of ten.