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NinjaOne vs OnSolve Platform for Critical Event Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NinjaOne
Ranking in IT Alerting and Incident Management
9th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
21
Ranking in other categories
Network Monitoring Software (24th), Server Monitoring (6th), IT Service Management (ITSM) (8th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), Remote Monitoring and Management (RMM) (1st), Patch Management (7th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)
OnSolve Platform for Critic...
Ranking in IT Alerting and Incident Management
16th
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Mass Notification Software (2nd), Critical Event Management (CEM) (8th)
 

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of NinjaOne is 2.5%, up from 1.8% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 1.8%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
NinjaOne2.5%
OnSolve Platform for Critical Event Management1.8%
Other95.7%
IT Alerting and Incident Management
 

Featured Reviews

Not Joseph Pearson - PeerSpot reviewer
Assistant Vice President, Tech Solutions at LPL Financials
Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support
NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most valuable feature we have found currently is probably patch management."
"The installation is easy, it only took two minutes."
"NinjaOne's best feature is its monitoring."
"NinjaOne saves me time and improves my troubleshooting process by providing information automatically so I don't have to search for it."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The software's automation tools have solved critical deployment problems for small businesses."
"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
 

Cons

"NinjaOne's dashboard could be easier to use."
"One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying."
"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."
"The NinjaOne distribution server is highly dependent on an active directory."
"I would like to see more scripts for PowerShell commands."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
 

Pricing and Cost Advice

"We got a pretty good deal. It was fairly affordable."
"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."
"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
"Its pricing is great."
"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."
"The pricing is reasonable and cheaper than ConnectWise."
"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."
"The product's pricing depends on the number of PCs or devices."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
8%
Manufacturing Company
7%
Financial Services Firm
7%
Financial Services Firm
16%
Healthcare Company
10%
Manufacturing Company
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise2
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
What needs improvement with NinjaOne?
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...
What is your primary use case for NinjaOne?
My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Status Pros, Mitchell and Company
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: December 2025.
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