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Everbridge Mass Notification vs OnSolve Platform for Critical Event Management comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge Mass Notification
Ranking in Mass Notification Software
1st
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in Mass Notification Software
2nd
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
IT Alerting and Incident Management (19th), Critical Event Management (CEM) (5th)
 

Mindshare comparison

As of November 2026, in the Mass Notification Software category, the mindshare of Everbridge Mass Notification is 22.1%, down from 26.0% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 16.1%, up from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification22.1%
OnSolve Platform for Critical Event Management16.1%
Other61.8%
Mass Notification Software
 

Featured Reviews

reviewer2888367 - PeerSpot reviewer
Senior Director Protection & Resilience, Deputy Information Security Officer at a consultancy with 51-200 employees
Emergency alerts have protected employees and are improving leadership response during crises
I do not believe there is much improvement that can be made; Everbridge is the best in my opinion, as they constantly seek client feedback through account managers, working groups, and a community portal for clients to share lessons learned, ask questions, and provide feedback, enabling rapid and real-time responses to client inquiries and challenges.My wish-list feature for Everbridge Mass Notification is to have one mobile app for all Everbridge members, where both recipients of messages and those who send messages use the same mobile app managed together. There are no additional improvements needed for Everbridge Mass Notification that I have not mentioned.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I have not seen Everbridge Mass Notification downtime having an issue, so it was pretty reliable and I recommend any organization to use Everbridge Mass Notification."
"Everbridge Mass Notification has positively impacted my organization as it is a good way for a company like mine, which has assets all over the world including Europe, APAC, Latin America, and all over the US, to monitor all types of incidents and be able to check if our employees are safe or not."
"For my client's purposes at the time, Everbridge Mass Notification worked perfectly."
"We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts."
"Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger."
"We find the templates useful. We can pre-write them, save them, and reuse them over and over. For instance, we get snow and ice storms in the Northeast, so we have school delays and cancellations. Instead of drafting a new message for distribution each time, you create a template and deploy it. You can change the date of the event and specific information. It might say that class times will be delayed or we'll be closed for a day."
"Everbridge Mass Notification has positively impacted our organization by providing our staff with a sense of comfort, knowing that we have the ability to reach out to them and keep them in the loop or provide warnings to them about potential events or check in on them."
"Everbridge Mass Notification has been an extremely effective tool for leadership to understand potential impacts to employees located throughout the United States since all of our employees are 100% remote."
"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
 

Cons

"One place where Everbridge can be improved is its language libraries. It is weak on languages."
"Everbridge Mass Notification is one of the greatest tools, but sometimes it does not identify some of the locations."
"We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow."
"The technical support is inconsistent."
"If the user could personalize their dashboard a little bit more, that would be helpful."
"I've been working with them literally for years to get certain things resolved, and there are always issues and problems. One of the issues that we've been dealing with recently and for some time now is that some people don't get the message. It goes out to 27,000 people, and afterward, I hear from people that they did not get the message, or their phone didn't ring, and it didn't go to voicemail. Nothing happened, and they were just dropped. This seems to be an ongoing issue."
"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."
"You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant."
"Conference calling requires a complicated syntax formula.​"
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
 

Pricing and Cost Advice

"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
"Considering what the product offers, the price is fairly reasonable."
"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"The product is fairly priced."
Information not available
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Financial Services Firm
11%
Government
10%
Outsourcing Company
8%
Financial Services Firm
20%
Comms Service Provider
11%
Healthcare Company
9%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise15
No data available
 

Questions from the Community

What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
What needs improvement with Everbridge Mass Notification?
Sometimes when we move for an incident, there are levels and situations that change over time. We have to generate the results again, so it is not automatic that we can see the employees or not; we...
What is your primary use case for Everbridge Mass Notification?
Our main use case for Everbridge Mass Notification is monitoring incidents across our assets, sites, and people all over the world through alerts from this application. For example, if we have a hu...
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group