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Everbridge Mass Notification vs OnSolve Platform for Critical Event Management comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge Mass Notification
Ranking in Mass Notification Software
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
21
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in Mass Notification Software
2nd
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
IT Alerting and Incident Management (19th), Critical Event Management (CEM) (6th)
 

Mindshare comparison

As of September 2026, in the Mass Notification Software category, the mindshare of Everbridge Mass Notification is 22.3%, down from 26.3% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 16.0%, up from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification22.3%
OnSolve Platform for Critical Event Management16.0%
Other61.7%
Mass Notification Software
 

Featured Reviews

SF
Director, Business Continuity & Bank Security Officer at a financial services firm with 201-500 employees
Reliable alerts have kept staff informed and supported during severe weather events
Everbridge Mass Notification has an easy-to-use interface. I have access to a number of templates that are available to pull in and use with little modification needed. I am able to get messages out to the staff quickly during an event. The easy-to-use interface of Everbridge Mass Notification stands out to me mainly in its layout and the speed with which I can get in and get a message out. The templates are useful in that I can view them ahead of time and then make any tweaks to them. When something does come up, I am not starting with a blank piece of paper. Everbridge Mass Notification has positively impacted our organization by providing our staff with a sense of comfort, knowing that we have the ability to reach out to them and keep them in the loop or provide warnings to them about potential events or check in on them. They know that we can contact them and also that we are concerned for their safety.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them."
"In my opinion, the best features Everbridge Mass Notification offers are valuable for high-volume enterprise recruiting, such as at Uber ATG, which is a sub-unit of Uber."
"SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume."
"From research into competing products, there are no products on the market that appear to be decidedly better."
"It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email."
"Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger."
"We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts."
"Our organization values the capabilities that Everbridge gives us."
"It allows for a systematic and uniform method of alerting personnel in every location.​"
"The placeholder dropdowns for message templates are useful.​"
 

Cons

"Sometimes when we move for an incident, there are levels and situations that change over time. We have to generate the results again, so it is not automatic that we can see the employees or not; we have to generate again."
"When we first got the product, the person they assigned to be our customer representative wasn't the best. They didn't respond quickly enough. At times, we felt like we knew more about certain parts of the product than they did. When we asked questions about things they didn't know, they weren't proactive about finding the answers. After we complained, Everbridge sent us someone new. He knows a lot more about the product and works late hours to figure things out and get us a response the same day, so our support has improved a lot."
"Some things did not get to people in a timely manner."
"The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have."
"Everbridge Mass Notification can be improved by allowing more flexibility in template writing in VCC."
"When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end."
"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."
"The product is lacking in the area of language support."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
 

Pricing and Cost Advice

"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
"The product is fairly priced."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"Considering what the product offers, the price is fairly reasonable."
"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
9%
Outsourcing Company
8%
Comms Service Provider
8%
Financial Services Firm
19%
Healthcare Company
11%
Comms Service Provider
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise14
No data available
 

Questions from the Community

What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
What needs improvement with Everbridge Mass Notification?
I could integrate feeds if I use a different tool such as a data miner for alerts about events to make sure I can pull that information automatically into Everbridge Mass Notification.
What is your primary use case for Everbridge Mass Notification?
I use Everbridge Mass Notification to reach out to our staff to let them know there is a potential event or to check in on them after an event such as a hurricane or snowstorm to make sure that the...
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group