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Everbridge Mass Notification vs OnSolve Platform for Critical Event Management comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge Mass Notification
Ranking in Mass Notification Software
1st
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in Mass Notification Software
2nd
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
IT Alerting and Incident Management (19th), Critical Event Management (CEM) (5th)
 

Mindshare comparison

As of October 2026, in the Mass Notification Software category, the mindshare of Everbridge Mass Notification is 22.0%, down from 27.2% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 16.3%, up from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification22.0%
OnSolve Platform for Critical Event Management16.3%
Other61.7%
Mass Notification Software
 

Featured Reviews

reviewer2888367 - PeerSpot reviewer
Senior Director Protection & Resilience, Deputy Information Security Officer at a consultancy with 51-200 employees
Emergency alerts have protected employees and are improving leadership response during crises
I do not believe there is much improvement that can be made; Everbridge is the best in my opinion, as they constantly seek client feedback through account managers, working groups, and a community portal for clients to share lessons learned, ask questions, and provide feedback, enabling rapid and real-time responses to client inquiries and challenges.My wish-list feature for Everbridge Mass Notification is to have one mobile app for all Everbridge members, where both recipients of messages and those who send messages use the same mobile app managed together. There are no additional improvements needed for Everbridge Mass Notification that I have not mentioned.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"Everbridge Mass Notification has positively impacted my organization as it is the best way to notify and give information to all employees in case of an issue, which is a super value for my organization."
"Most recently, the ability to pull from white pages and yellow pages is valuable. It used to be that we were using the system and people had to sign up to be included in it, and just last year, we were given the option to pull from white pages and yellow pages, which broadens our audience considerably."
"Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger."
"Everbridge Mass Notification has been an extremely effective tool for leadership to understand potential impacts to employees located throughout the United States since all of our employees are 100% remote."
"The ability to text all our staff and categorize by specific fields, such as department or position, are valuable features. We can gear messages to specific people or target a particular office, such as the New York office or Washington DC office only. We can target specific departments, such as corporate or litigation, which is very useful for us. Once, we had an active shooter near our Washington, DC, office, and we could send out a message to all the staff in that office. On another occasion, there was a Long Island railroad strike so we could contact all our staff who lived there."
"I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible."
"From research into competing products, there are no products on the market that appear to be decidedly better."
"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
 

Cons

"Regarding improvements for Everbridge Mass Notification, the reporting part could, in my opinion, be a little bit improved."
"Some things did not get to people in a timely manner."
"Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to."
"When we first got the product, the person they assigned to be our customer representative wasn't the best. They didn't respond quickly enough. At times, we felt like we knew more about certain parts of the product than they did. When we asked questions about things they didn't know, they weren't proactive about finding the answers. After we complained, Everbridge sent us someone new. He knows a lot more about the product and works late hours to figure things out and get us a response the same day, so our support has improved a lot."
"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."
"I do not know that any technology, including Everbridge Mass Notification, is going to be a perfect ten under the vast majority of circumstances."
"We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow."
"If the user could personalize their dashboard a little bit more, that would be helpful."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
 

Pricing and Cost Advice

"Considering what the product offers, the price is fairly reasonable."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
"The product is fairly priced."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Government
10%
Outsourcing Company
8%
University
8%
Financial Services Firm
20%
Comms Service Provider
11%
Healthcare Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise14
No data available
 

Questions from the Community

What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
What needs improvement with Everbridge Mass Notification?
Sometimes when we move for an incident, there are levels and situations that change over time. We have to generate the results again, so it is not automatic that we can see the employees or not; we...
What is your primary use case for Everbridge Mass Notification?
Our main use case for Everbridge Mass Notification is monitoring incidents across our assets, sites, and people all over the world through alerts from this application. For example, if we have a hu...
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group