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Everbridge Mass Notification vs OnSolve Platform for Critical Event Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge Mass Notification
Ranking in Mass Notification Software
1st
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
17
Ranking in other categories
No ranking in other categories
OnSolve Platform for Critic...
Ranking in Mass Notification Software
2nd
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
IT Alerting and Incident Management (19th), Critical Event Management (CEM) (6th)
 

Mindshare comparison

As of August 2026, in the Mass Notification Software category, the mindshare of Everbridge Mass Notification is 23.1%, down from 26.1% compared to the previous year. The mindshare of OnSolve Platform for Critical Event Management is 16.4%, up from 12.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mass Notification Software Mindshare Distribution
ProductMindshare (%)
Everbridge Mass Notification23.1%
OnSolve Platform for Critical Event Management16.4%
Other60.5%
Mass Notification Software
 

Featured Reviews

reviewer2884515 - PeerSpot reviewer
Senior Director Of Protection And Resilience at a non-tech company with 11-50 employees
Crisis communication has protected remote staff and builds trust through rapid two-way updates
I do not know that there is too much improvement that I can offer at the moment regarding Everbridge Mass Notification. It is one of the best tools in this market space across the globe. Everbridge obviously has high-profile large corporate clients, including government organizations in the US and other countries. They provide an opportunity and an avenue for clients to submit feedback, and in the Everbridge community that we all as clients have access to, we learn from one another. If we all have a similar challenge we would like to see Everbridge improve, the Everbridge community, the company, and their project teams look for that feedback and then they try to implement that in their project plan for the following upcoming years. I think Everbridge is very lean and very forward-leaning in its approach to how to serve its clients and is continually taking the feedback from those clients and implementing those as quickly as possible. I do not know that there is anything that I can see they need to change at the moment, but if there is, then I know that they will address it as soon as possible.
it_user826692 - PeerSpot reviewer
Business Continuity Specialist at a legal firm with 1,001-5,000 employees
Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated
Emergency alerting for a global company in 14 countries It allows for a systematic and uniform method of alerting personnel in every location. It has the same general functions as most emergency alerting systems. The placeholder dropdowns for message templates are useful. The user interface is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From research into competing products, there are no products on the market that appear to be decidedly better."
"For my client's purposes at the time, Everbridge Mass Notification worked perfectly."
"The ability to text all our staff and categorize by specific fields, such as department or position, are valuable features. We can gear messages to specific people or target a particular office, such as the New York office or Washington DC office only. We can target specific departments, such as corporate or litigation, which is very useful for us. Once, we had an active shooter near our Washington, DC, office, and we could send out a message to all the staff in that office. On another occasion, there was a Long Island railroad strike so we could contact all our staff who lived there."
"Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger."
"Our organization values the capabilities that Everbridge gives us."
"I have not seen Everbridge Mass Notification downtime having an issue, so it was pretty reliable and I recommend any organization to use Everbridge Mass Notification."
"It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email."
"Everbridge Mass Notification has been an extremely effective tool for leadership to understand potential impacts to employees located throughout the United States since all of our employees are 100% remote."
"The placeholder dropdowns for message templates are useful.​"
"It allows for a systematic and uniform method of alerting personnel in every location.​"
 

Cons

"Online training materials and support documentation could be improved."
"I've been working with them literally for years to get certain things resolved, and there are always issues and problems. One of the issues that we've been dealing with recently and for some time now is that some people don't get the message. It goes out to 27,000 people, and afterward, I hear from people that they did not get the message, or their phone didn't ring, and it didn't go to voicemail. Nothing happened, and they were just dropped. This seems to be an ongoing issue."
"Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to."
"When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end."
"The technical support is inconsistent."
"If the user could personalize their dashboard a little bit more, that would be helpful."
"It is a little bit more than other providers in this space, but Everbridge Mass Notification offers more than any other provider in the space, so I have expected that, and it is as I would plan to spend."
"Some things did not get to people in a timely manner."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
"Conference calling requires a complicated syntax formula.​"
 

Pricing and Cost Advice

"The product's pricing is the most competitive of the three solutions we evaluated. One feature we have yet to use is the keyword opt-in functionality, which Everbridge included in the price. In contrast, Rave Alert wanted to charge us extra."
"The product is fairly priced."
"Everbridge is a little pricey for what it offers. It's a bit overpriced from that standpoint. I'm aware of another company called AlertMedia that has a little more competitive pricing than Everbridge."
"Considering what the product offers, the price is fairly reasonable."
"We changed plans halfway through our engagement with Everbridge. It was one of those things where I liked the original license agreement a little better, but I understand the model they went to. They shifted to a consumption-based model, which isn't ideal. It has limited my use of the platform to some degree, but I get it. I understand where they're coming from."
"We recently renewed our contract, and the pricing is on the higher end. We have a yearly license with a three-year commitment, which seems standard, so we have no issues with that."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
University
10%
Government
10%
Manufacturing Company
8%
Financial Services Firm
17%
Healthcare Company
11%
Comms Service Provider
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise12
No data available
 

Questions from the Community

What do you like most about Everbridge Mass Notification?
Their staff and service teams are extremely knowledgeable, helpful, and friendly. They have helped us tremendously in maximizing the capabilities and adjusting for our unique needs at our universit...
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Also Known As

No data available
Send Word Now, OnSolve MIR3, OnSolve CodeRED, OnSolve SmartNotice, OnSolve TelAlert
 

Overview

 

Sample Customers

Pratt & Whitney, Westfield Gas & Electric, Gerald Eve, CIBC Mellon, Santa Clara Valley Transportation Authority
Gift of Life Michigan, The Salvation Army Greater New York Division, PR Newswire, Carnival Group, The United Network for Organ Sharing, Virgin Atlantic, University of Delaware, NetApp, CME Group
Find out what your peers are saying about AMS AlertFind vs. Everbridge Mass Notification and other solutions. Updated: June 2026.
909,153 professionals have used our research since 2012.