N-able MSP Manager vs ProProfs Help Desk comparison

N-able and ProProfs are both solutions in the Help Desk Software category. N-able is ranked #21 with an average rating of 6.0, while ProProfs is ranked #38. N-able holds a 1.5% mindshare in HDS, compared to ProProfs’s 0.7% mindshare. Additionally, 75% of N-able users are willing to recommend the solution, compared to 100% of ProProfs users who would recommend it.

N-able MSP Manager

Read 5 N-able MSP Manager reviews

946 Views
757 Comparison Views

75% willing to recommend

ProProfs Help Desk

349 Views
349 Comparison Views

N-able MSP Manager

ProProfs Help Desk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between N-able MSP Manager and ProProfs Help Desk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: January 2026).

Buyer's Guide

Help Desk Software

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

21st

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (23rd)

ProProfs Help Desk

Ranking in Help Desk Software

38th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Help Desk Software category, the mindshare of N-able MSP Manager is 1.5%, up from 0.7% compared to the previous year. The mindshare of ProProfs Help Desk is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.5%
ProProfs Help Desk	0.7%
Other	97.8%

Help Desk Software

Featured Reviews

GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Questions from the Community

What needs improvement with N-able MSP Manager?

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What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

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Comparisons

ServiceNow vs N-able MSP Manager

Compared 26% of the time

JIRA Service Management vs N-able MSP Manager

Compared 22% of the time

TeamSupport vs N-able MSP Manager

Compared 11% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 8% of the time

Freshdesk vs N-able MSP Manager

Compared 7% of the time

More N-able MSP Manager Competitors

TOPdesk vs ProProfs Help Desk

Compared 42% of the time

Ameyo Fusion CX vs ProProfs Help Desk

Compared 41% of the time

Salesforce Service Cloud vs ProProfs Help Desk

Compared 17% of the time

More ProProfs Help Desk Competitors

Product Reports

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Buyer's Guide

Help Desk Software

January 2026

Download ProProfs Help Desk product report

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

No data available

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

ProProfs

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Sony, Dell, Cisco

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2026.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.