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McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. McAfee is ranked #12 with an average rating of 8.7, while ServiceNow is ranked #6 with an average rating of 8.1. McAfee holds a 0.7% mindshare in SOAR, compared to ServiceNow’s 3.5% mindshare. Additionally, 82% of McAfee users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
McAfee ePolicy Orchestrator
Read 43 McAfee ePolicy Orchestrator reviews
  • 1,038 Views
  • 602 Comparison Views
82% willing to recommend
ServiceNow Security Operations
Read 22 ServiceNow Security Operations reviews
  • 2,198 Views
  • 1,627 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

McAfee ePolicy Orchestrator and ServiceNow Security Operations compete in security management and operations. McAfee ePolicy Orchestrator is favored for pricing and customer support, while ServiceNow Security Operations stands out for its comprehensive features.

Features: McAfee ePolicy Orchestrator offers centralized management of security policies, real-time monitoring, and reporting capabilities. It provides policy auditing, device control, and integration with other security tools for a unified management approach. ServiceNow Security Operations offers a platform with incident response, threat intelligence, and automation. It also allows for vulnerability response management and integrates well with IT service management.

Room for Improvement: McAfee ePolicy Orchestrator could enhance its UI for better user experience, improve integration capabilities, and provide more robust reporting features. ServiceNow Security Operations could benefit from simplifying deployment, reducing initial costs, and enhancing real-time data analysis capabilities.

Ease of Deployment and Customer Service: McAfee ePolicy Orchestrator offers a straightforward deployment with extensive documentation and traditional customer support. ServiceNow Security Operations, though complex to deploy, is scalable and offers robust integration options with proactive customer service.

Pricing and ROI: McAfee ePolicy Orchestrator is more budget-friendly with a low setup cost, ensuring quick ROI. In contrast, ServiceNow Security Operations requires a higher initial investment but offers substantial long-term value with its advanced functionalities.

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To learn more, read our detailed McAfee ePolicy Orchestrator vs. ServiceNow Security Operations Report (Updated: September 2025).
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

McAfee ePolicy Orchestrator
Ranking in Security Orchestration Automation and Response (SOAR)
12th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
43
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.7%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.5%
McAfee ePolicy Orchestrator0.7%
Other95.8%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Binu Haneef - PeerSpot reviewer
Comprehensive security management enabled through efficient integration and automation
McAfee ePolicy Orchestrator helps automate routine security tasks. We created customized automation. For example, when we did not have an EDR or XDR solution, we created tasks exclusively for detection and response automation and automatic segregation of infected PCs. The ability to customize the dashboard in McAfee ePolicy Orchestrator helps us significantly. The main feature is automation for auto-segmentation and segregation. As we are in an AI era, McAfee can focus on AI tools. Instead of putting manual effort into each security-related task, it can implement more advanced automation using AI. This enhancement could improve cybersecurity significantly. Regarding the reporting area in McAfee ePolicy Orchestrator, we are satisfied with what we currently have. Our cybersecurity team needs customized reports beyond the default ones. We have more than 20 separate reports for identifying threats, managing, and understanding the security posture of our company and assets.
Read full review
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the McAfee ePolicy Orchestrator is agent communication."
"The most valuable features of this solution are the antivirus and the DLP."
"I like the solution's feasibility. McAfee ePolicy Orchestrator is also better and easier to use than other ePOs."
"The best part is management in McAfee ePolicy Orchestrator."
"Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They always reply and follow our queries on time."
"The initial setup is very easy."
"The valuable feature of the McAfee ePolicy Orchestrator is the management of the policies."
"The general endpoint protection is valuable, and it is easy to manage."
More McAfee ePolicy Orchestrator pros
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"It's stable."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
More ServiceNow Security Operations pros
 

Cons

"There should be more insights and completeness into the cyber kill chain, similar to CrowdStrike and SentinelOne. It just seems a little outdated in being 100% signature-based without all of the insights and protections that come with CrowdStrike and SentinelOne. Overall, they've got some catching up to do if they plan to compete in the comprehensive EDR space."
"There is a problem when it comes to agent communication and duplicate records, where the rebooting of a machine leads to the installation of a new agent and you get a lot of duplicate records that ultimately affect your compliance monitoring."
"There are some issues relating to the automation of reports. That's why I wanted the DLP reports. There are some problems in this area. Sometimes it does not work even though all the configuration words are right. There are also some problems with automatic updates."
"I would like to see McAfee reduce the amount of manual work required."
"The issues with the integration capabilities of the product, specifically the ones that are deployed on an on-premises model, need to be improved."
"Sometimes agents hang. We have to reinstall the agents."
"There needs to be support for Mac computers. Currently, McAfee does not work on iOS."
"McAfee ePolicy Orchestrator needs to upgrade the technology; it's like their area function is not quite as good as compared to other market vendors."
More McAfee ePolicy Orchestrator cons
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"Report generation within ServiceNow can take some time."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"There is room for improvement in terms of developer support and documentation."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"$The price of McAfee ePolicy Orchestrator is expensive, it is approximately $6,000 to $9,000 per license annually."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."
"For large enterprise companies, the price should be alright, but for small businesses, the uptake might be slow because, for these clients, the price doesn't look very attractive."
"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."
"McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well."
"McAfee ePolicy Orchestrator is not an expensive solution."
"It is attractively priced. It is a fraction of what we're going to pay for CrowdStrike or SentinelOne, but it only has a fraction of the capabilities as well."
"This solution is priced in the mid-range."
More McAfee ePolicy Orchestrator pricing and cost advice
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Manufacturing Company
9%
Computer Software Company
8%
Financial Services Firm
8%
University
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise11
Large Enterprise19
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?
Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...
See all answers
What do you like most about McAfee MVISION ePO?
McAfee ePolicy Orchestrator's performance is good.
See all answers
What is your experience regarding pricing and costs for McAfee MVISION ePO?
It's an expensive solution.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
It is relatively expensive but manageable.
See all answers
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
See all answers
 

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Compared 14% of the time
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Compared 8% of the time
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Compared 5% of the time
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Product Reports

Buyer's Guide
McAfee ePolicy Orchestrator
September 2025
McAfee ePolicy Orchestrator reportDownload McAfee ePolicy Orchestrator product report
Buyer's Guide
ServiceNow Security Operations
September 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO
No data available
 

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.
McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
September 2025
Free Report: McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
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