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McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. McAfee is ranked #13 with an average rating of 8.8, while ServiceNow is ranked #6 with an average rating of 8.1. McAfee holds a 0.6% mindshare in SOAR, compared to ServiceNow’s 3.7% mindshare. Additionally, 81% of McAfee users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
McAfee ePolicy Orchestrator
Read 41 McAfee ePolicy Orchestrator reviews
  • 797 Views
  • 109 Comparison Views
81% willing to recommend
ServiceNow Security Operations
Read 21 ServiceNow Security Operations reviews
  • 2,067 Views
  • 858 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

McAfee ePolicy Orchestrator and ServiceNow Security Operations compete in security management and operations. McAfee ePolicy Orchestrator is favored for pricing and customer support, while ServiceNow Security Operations stands out for its comprehensive features.

Features: McAfee ePolicy Orchestrator offers centralized management of security policies, real-time monitoring, and reporting capabilities. It provides policy auditing, device control, and integration with other security tools for a unified management approach. ServiceNow Security Operations offers a platform with incident response, threat intelligence, and automation. It also allows for vulnerability response management and integrates well with IT service management.

Room for Improvement: McAfee ePolicy Orchestrator could enhance its UI for better user experience, improve integration capabilities, and provide more robust reporting features. ServiceNow Security Operations could benefit from simplifying deployment, reducing initial costs, and enhancing real-time data analysis capabilities.

Ease of Deployment and Customer Service: McAfee ePolicy Orchestrator offers a straightforward deployment with extensive documentation and traditional customer support. ServiceNow Security Operations, though complex to deploy, is scalable and offers robust integration options with proactive customer service.

Pricing and ROI: McAfee ePolicy Orchestrator is more budget-friendly with a low setup cost, ensuring quick ROI. In contrast, ServiceNow Security Operations requires a higher initial investment but offers substantial long-term value with its advanced functionalities.

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To learn more, read our detailed McAfee ePolicy Orchestrator vs. ServiceNow Security Operations Report (Updated: June 2025).
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

McAfee ePolicy Orchestrator
Ranking in Security Orchestration Automation and Response (SOAR)
13th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
41
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of June 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.6%, down from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.7%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

DavidJones7 - PeerSpot reviewer
Offers automation alert features with easy integrations and impressive scalability
I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated.
Read full review
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The central manager policy means we have almost all client modules in one solution."
"It is a scalable solution...I rate its scalability a nine out of ten."
"The most valuable feature of the solution is the central management console, which is used for DLP, endpoint security, drive encryption, and application control."
"The central management console is the solution's most valuable aspect."
"The automation alert for the ticketing tool is one of the vital features"
"The policy auditing, policy management, and device auditing are all valuable features. Our customers appreciated the ability to get alerts to system-wide events from a single view."
"The security is a key feature and the console is very user friendly."
"The valuable feature of the McAfee ePolicy Orchestrator is the management of the policies."
More McAfee ePolicy Orchestrator pros
"The product has a very simple UI."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"It's stable."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"Reduces time to closure and closure metrics for vulnerabilities."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
More ServiceNow Security Operations pros
 

Cons

"McAfee ePolicy Orchestrator should improve its integration with other tools."
"It's a little bit complex to configure it, but when you start using it, it is much easier. There are many policies that you need to create, and in three or four places"
"We need to consolidate multiple features into one console. It would be beneficial to have all the important features on a single platform."
"McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to answer. For example, the last time I used them it took them two weeks to reply back by email. No one has contacted me back since. They should improve their service."
"As for improvements, I think that putting everything on a cloud and one console would be a great idea and would be useful for customers."
"The installation process is quite difficult and requires technical support."
"The solution sometimes has some false positives on IP addresses, from the web control aspect of the product. This needs to be improved."
"The detection aspect should be improved so that signatures are updated more quickly."
More McAfee ePolicy Orchestrator cons
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The dashboard and playbook creation will need to improve"
"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Report generation within ServiceNow can take some time."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well."
"It's an expensive solution"
"Compared to other Antivirus products, the cost of this solution is a bit high."
"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."
"It is attractively priced. It is a fraction of what we're going to pay for CrowdStrike or SentinelOne, but it only has a fraction of the capabilities as well."
"McAfee ePolicy Orchestrator is not an expensive solution."
"$The price of McAfee ePolicy Orchestrator is expensive, it is approximately $6,000 to $9,000 per license annually."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."
More McAfee ePolicy Orchestrator pricing and cost advice
"It is an expensive product."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
9%
Government
9%
Financial Services Firm
19%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?
Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...
See all answers
What do you like most about McAfee MVISION ePO?
McAfee ePolicy Orchestrator's performance is good.
See all answers
What is your experience regarding pricing and costs for McAfee MVISION ePO?
It's an expensive solution.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
See all answers
 

Comparisons

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Compared 23% of the time
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Splunk SOAR vs ServiceNow Security Operations
Compared 19% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 13% of the time
Tines vs ServiceNow Security Operations Logo
Tines vs ServiceNow Security Operations
Compared 7% of the time
Unified Vulnerability Management vs ServiceNow Security Operations Logo
Unified Vulnerability Management vs ServiceNow Security Operations
Compared 6% of the time
More ServiceNow Security Operations Competitors
 

Product Reports

Buyer's Guide
McAfee ePolicy Orchestrator
May 2025
McAfee ePolicy Orchestrator reportDownload McAfee ePolicy Orchestrator product report
Buyer's Guide
ServiceNow Security Operations
May 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO
No data available
 

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.
McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
June 2025
Free Report: McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
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