McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee ePolicy Orchestrator vs. ServiceNow Security Operations

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

McAfee ePolicy Orchestrator

Ranking in Security Orchestration Automation and Response (SOAR)

12th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Orchestration Automation and Response (SOAR)

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.5%, down from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

DavidJones7

Head of Content at Pharmaflow

Offers automation alert features with easy integrations and impressive scalability

I would rate the initial setup an eight out of ten. There are a few technical challenges with the deployment, but it can easily solved by an experienced professional but not by a beginner user of the tool. The complete implementation and migration to McAfee ePolicy Orchestrator will take around three months. If someone is using a software platform already with implemented use cases in their environment, it might be difficult to implement the same use cases when the customer is migrating to McAfee ePolicy Orchestrator. The conditions and prior alert settings needs to be accurate when migrating to McAfee ePolicy Orchestrator, otherwise false positive alerts might get generated.

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KishoreKumar4

Senior QE Lead at Cognizant

A low-cost and open-source tool for incident and change management

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of McAfee ePolicy Orchestrator are the easy-to-use console, and lots of reports, such as customized reports and inventory reports. Additionally, overall the centralized management is very good where you can see the compliance levels and inventory."

"The central management console is the solution's most valuable aspect."

"The best part is management in McAfee ePolicy Orchestrator."

"I really like the auditing component because it really looks at exactly what has happened on the network."

"You have to have some experience, however, it's pretty simple to understand."

"McAfee ePolicy Orchestrator's performance is good."

"The valuable feature of the McAfee ePolicy Orchestrator is the management of the policies."

"The solution's best part is that it is very easy to manage McAfee Agent."

More McAfee ePolicy Orchestrator pros

"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."

"My favorite feature is the application vulnerability scanner."

"The solution is stable."

"The product has a very simple UI."

"The SOAR module of ServiceNow Security Operations is the most valuable feature"

"It's stable."

More ServiceNow Security Operations pros

Cons

"We need to consolidate multiple features into one console. It would be beneficial to have all the important features on a single platform."

"McAfee ePolicy Orchestrator needs to upgrade the technology; it's like their area function is not quite as good as compared to other market vendors."

"Features such as full drive encryption are lacking in the cloud version."

"The impact of the agent on the endpoint's performance - the resources it takes. Additionally, the difficulties we experience with inheriting and breaking inheritance on the organization's structure breakdown for policy inheritance and then for rules inheritance. We are actually struggling with this."

"The areas of concern where improvements are needed are related to the product's assignment policy and tag assignment, where users can assign the policies with the help of tags and sort out the systems."

"The rollout to cover the online resources, such as SharePoint, One Drive, and Office 365 doesn't seem to have a very clear path."

"As for improvements, I think that putting everything on a cloud and one console would be a great idea and would be useful for customers."

"The Virtual Patching feature needs to be improved."

More McAfee ePolicy Orchestrator cons

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"The product is called SecOps, but it is not security operations in terms of SIEM solutions."

"It's very slow. When you click a button or update a field, it takes forever to actually react."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"The dashboard and playbook creation will need to improve"

"The initial setup is difficult."

"There is room for improvement in terms of developer support and documentation."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"It is attractively priced. It is a fraction of what we're going to pay for CrowdStrike or SentinelOne, but it only has a fraction of the capabilities as well."

"This solution is priced in the mid-range."

"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."

"It's an expensive solution"

"Compared to other Antivirus products, the cost of this solution is a bit high."

"McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well."

"$The price of McAfee ePolicy Orchestrator is expensive, it is approximately $6,000 to $9,000 per license annually."

More McAfee ePolicy Orchestrator pricing and cost advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"It is an expensive product."

"This product is a good value for the money."

"The product is more expensive than other solutions."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

11%

Government

11%

Manufacturing Company

10%

Financial Services Firm

20%

Manufacturing Company

11%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?

Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...

What do you like most about McAfee MVISION ePO?

McAfee ePolicy Orchestrator's performance is good.

What is your experience regarding pricing and costs for McAfee MVISION ePO?

It's an expensive solution.

What do you like most about ServiceNow Security Operations?

The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.

What is your experience regarding pricing and costs for ServiceNow Security Operations?

The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.

What needs improvement with ServiceNow Security Operations?

Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.

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Product Reports

McAfee ePolicy Orchestrator

Download McAfee ePolicy Orchestrator product report

ServiceNow Security Operations

Download ServiceNow Security Operations product report

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO

No data available

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.

McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

McAfee ePolicy Orchestrator vs. ServiceNow Security Operations