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McAfee ePolicy Orchestrator vs ServiceNow Security Operations comparison

McAfee and ServiceNow are both solutions in the Security Orchestration Automation and Response (SOAR) category. McAfee is ranked #13 with an average rating of 8.7, while ServiceNow is ranked #5 with an average rating of 8.1. McAfee holds a 0.7% mindshare in SOAR, compared to ServiceNow’s 3.6% mindshare. Additionally, 81% of McAfee users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.
McAfee ePolicy Orchestrator
Read 42 McAfee ePolicy Orchestrator reviews
  • 1,175 Views
  • 670 Comparison Views
81% willing to recommend
ServiceNow Security Operations
Read 22 ServiceNow Security Operations reviews
  • 2,343 Views
  • 1,828 Comparison Views
95% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

McAfee ePolicy Orchestrator and ServiceNow Security Operations compete in security management and operations. McAfee ePolicy Orchestrator is favored for pricing and customer support, while ServiceNow Security Operations stands out for its comprehensive features.

Features: McAfee ePolicy Orchestrator offers centralized management of security policies, real-time monitoring, and reporting capabilities. It provides policy auditing, device control, and integration with other security tools for a unified management approach. ServiceNow Security Operations offers a platform with incident response, threat intelligence, and automation. It also allows for vulnerability response management and integrates well with IT service management.

Room for Improvement: McAfee ePolicy Orchestrator could enhance its UI for better user experience, improve integration capabilities, and provide more robust reporting features. ServiceNow Security Operations could benefit from simplifying deployment, reducing initial costs, and enhancing real-time data analysis capabilities.

Ease of Deployment and Customer Service: McAfee ePolicy Orchestrator offers a straightforward deployment with extensive documentation and traditional customer support. ServiceNow Security Operations, though complex to deploy, is scalable and offers robust integration options with proactive customer service.

Pricing and ROI: McAfee ePolicy Orchestrator is more budget-friendly with a low setup cost, ensuring quick ROI. In contrast, ServiceNow Security Operations requires a higher initial investment but offers substantial long-term value with its advanced functionalities.

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To learn more, read our detailed McAfee ePolicy Orchestrator vs. ServiceNow Security Operations Report (Updated: July 2025).
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

McAfee ePolicy Orchestrator
Ranking in Security Orchestration Automation and Response (SOAR)
13th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
42
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of McAfee ePolicy Orchestrator is 0.7%, down from 0.7% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.6%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Binu Haneef - PeerSpot reviewer
Comprehensive security management enabled through efficient integration and automation
McAfee ePolicy Orchestrator helps automate routine security tasks. We created customized automation. For example, when we did not have an EDR or XDR solution, we created tasks exclusively for detection and response automation and automatic segregation of infected PCs. The ability to customize the dashboard in McAfee ePolicy Orchestrator helps us significantly. The main feature is automation for auto-segmentation and segregation. As we are in an AI era, McAfee can focus on AI tools. Instead of putting manual effort into each security-related task, it can implement more advanced automation using AI. This enhancement could improve cybersecurity significantly. Regarding the reporting area in McAfee ePolicy Orchestrator, we are satisfied with what we currently have. Our cybersecurity team needs customized reports beyond the default ones. We have more than 20 separate reports for identifying threats, managing, and understanding the security posture of our company and assets.
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George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Application control and traffic encryption are the most valuable features."
"The graphical interface of the solution is its most valuable aspect."
"McAfee ePolicy Orchestrator has a built-in advanced pattern, which is very useful because it can detect any pattern."
"If you set it up right, it can really manage a very complex environment which require fine tuning where there are a lot of exceptions. That's what it caters to. It can just do those specifics in those exceptional situations, which is good."
"It is a scalable solution...I rate its scalability a nine out of ten."
"It is a highly scalable solution. Scalability-wise, I rate the solution a ten out of ten."
"The central management console is the solution's most valuable aspect."
"The advantages of McAfee ePolicy Orchestrator include being a centralized management console, which we possess when managing multiple solutions in Trellix DLP and EPP through the EPO solution."
More McAfee ePolicy Orchestrator pros
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The ease of use is great."
"The product has a very simple UI."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
More ServiceNow Security Operations pros
 

Cons

"The rollout to cover the online resources, such as SharePoint, One Drive, and Office 365 doesn't seem to have a very clear path."
"It's a little bit complex to configure it, but when you start using it, it is much easier. There are many policies that you need to create, and in three or four places"
"It would be highly beneficial if the metrics or dashboards could be customized"
"The solution is difficult to tune to avoid false positives."
"I would like to see McAfee reduce the amount of manual work required."
"McAfee ePolicy Orchestrator should improve its integration with other tools."
"Some drawbacks include difficulty in supporting improvements because we don't get proper response from Trellix support, so there is a need to improve the support."
"While there are bugs and a few functionality issues, it is just a matter of raising them with the support team. However, support is part of the problem as well. You want everything to be seamless in a perfect world, but the support is spread across different countries. They have Level 1, 2, and 3. Level 1 is most likely in a developing country. They don't provide the best service."
More McAfee ePolicy Orchestrator cons
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The dashboard and playbook creation will need to improve"
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

"There is a license required to use this solution. If we use the additional components, such as DLP encryption, there is an additional cost. However, it is similar to a separate product altogether. If you want to use that or not, it is optional, but when you use it, it will cost you additional pricing."
"Compared to other Antivirus products, the cost of this solution is a bit high."
"McAfee ePolicy Orchestrator is a cheaply priced product, meaning it is not expensive since McAfee provides a free version of ePO, which includes phone support as well."
"McAfee ePolicy Orchestrator is not an expensive solution."
"$The price of McAfee ePolicy Orchestrator is expensive, it is approximately $6,000 to $9,000 per license annually."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a three out of ten."
"This solution is priced in the mid-range."
"It's an expensive solution"
More McAfee ePolicy Orchestrator pricing and cost advice
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Energy/Utilities Company
8%
Computer Software Company
7%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
9%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better - Mcafee's MVision ePO or ePolicy Orchestrator?
Our organization ran comparison tests to determine whether Mcafee's MVision ePO or ePolicy Orchestrator network security software was the better fit for us. We decided to go with Mcafee's ePolicy O...
See all answers
What do you like most about McAfee MVISION ePO?
McAfee ePolicy Orchestrator's performance is good.
See all answers
What is your experience regarding pricing and costs for McAfee MVISION ePO?
It's an expensive solution.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, especially regarding false positives or exceptions, which usually require filling...
See all answers
 

Comparisons

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Compared 21% of the time
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Product Reports

Buyer's Guide
McAfee ePolicy Orchestrator
August 2025
McAfee ePolicy Orchestrator reportDownload McAfee ePolicy Orchestrator product report
Buyer's Guide
ServiceNow Security Operations
July 2025
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Also Known As

McAfee ePO, ePolicy Orchestrator, Intel Security ePolicy Orchestrator, McAfee MVISION ePO
No data available
 

Overview

McAfee ePolicy Orchestrator (McAfee ePO) is the most advanced, extensible, and scalable centralized security management software in the industry. Unifying security management through an open platform, McAfee ePO makes risk and compliance management simpler and more successful for organizations of all sizes.
McAfee

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

ServiceNow
 

Sample Customers

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
July 2025
Free Report: McAfee ePolicy Orchestrator vs. ServiceNow Security Operations
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