ManageEngine SupportCenter Plus vs N-able MSP Manager comparison

ManageEngine and N-able are both solutions in the Help Desk Software category. ManageEngine is ranked #23 with an average rating of 4.0, while N-able is ranked #22 with an average rating of 6.0. ManageEngine holds a 1.3% mindshare in HDS, compared to N-able’s 1.3% mindshare. Additionally, 66% of ManageEngine users are willing to recommend the solution, compared to 75% of N-able users who would recommend it.

ManageEngine SupportCenter ...

Read 5 ManageEngine SupportCenter Plus reviews

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556 Comparison Views

66% willing to recommend

N-able MSP Manager

Read 5 N-able MSP Manager reviews

756 Views
597 Comparison Views

75% willing to recommend

ManageEngine SupportCenter ...

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and ManageEngine SupportCenter Plus are competing in the IT service management space. ManageEngine SupportCenter Plus seems to have an advantage due to its comprehensive feature set, whereas N-able MSP Manager stands out with its competitive pricing and excellent customer support.

Features: N-able MSP Manager includes efficient ticketing, customer management, and billing functionalities. It seamlessly integrates with other N-able solutions. ManageEngine SupportCenter Plus offers robust incident management, extensive reporting, and advanced asset management.

Room for Improvement: N-able MSP Manager could enhance its reporting capabilities, expand its feature set beyond basic functionalities, and improve its scalability options. ManageEngine SupportCenter Plus would benefit from faster deployment procedures, a more intuitive user interface, and streamlined integration options with third-party tools.

Ease of Deployment and Customer Service: N-able MSP Manager provides quicker deployment and highly accessible customer service. ManageEngine SupportCenter Plus requires more setup time but compensates with detailed documentation and reliable support.

Pricing and ROI: N-able MSP Manager is more affordable upfront, promising quicker ROI through its straightforward functionality. ManageEngine SupportCenter Plus involves a higher initial investment due to its broader features but delivers significant ROI with its detailed and integrative capabilities.

To learn more, read our detailed ManageEngine SupportCenter Plus vs. N-able MSP Manager Report (Updated: December 2025).

Buyer's Guide

ManageEngine SupportCenter Plus vs. N-able MSP Manager

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine SupportCenter ...

Ranking in Help Desk Software

23rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

22nd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (22nd)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of ManageEngine SupportCenter Plus is 1.3%, up from 0.6% compared to the previous year. The mindshare of N-able MSP Manager is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
N-able MSP Manager	1.3%
ManageEngine SupportCenter Plus	1.3%
Other	97.4%

Help Desk Software

Featured Reviews

reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

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GeorgeKanellopoulos

CTO at InTTrust SA

Ticketing has helped prioritize support tasks while contract and project management have required better integration and pricing flexibility

I don't know if N-able MSP Manager could have some additional features in the future to make it more competitive because it might already be available and I'm not aware of it.I cannot say that N-able MSP Manager dashboard is intuitive, but I don't see any big difference with ManageEngine. From the deployment perspective with N-able MSP Manager, I cannot have higher expectations because it is a SaaS solution, so it was deployed as is from the technical perspective. From the business perspective, the deployment is complex, but I cannot tell you that it is less complex than ManageEngine. The main reason that made me change my mind and proceed with ManageEngine is the availability of add-ons in combination with their pricing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"The most valuable features are the ITIL compliance and billing."

"We have found the reporting in this product to be very useful."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"The product is very scalable and stable when used as a help desk once it is built out."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"At a significantly lower price, I managed to get project management modules, contract management, and CMDB, which were not all available in N-able MSP Manager."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I am impressed with the tool's integration with our mail system."

Cons

"I would like to see some kind of project management or portfolio management in a future version."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"The business model for the company is to sell low and charge for customization, education or expertise."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"The product is very difficult to use and configure and requires specialists."

"There is no cloud-based version and it would be helpful if it were available."

"The tech support is terrible and that seems to be a part of their business plan."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Comparing the pricing of N-able MSP Manager to ManageEngine, it is a little bit too high."

"The tool needs to improve its customization of the user interface."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

Pricing and Cost Advice

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

"The licensing fees depend on different criteria, including options and sizing."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"Don't get scared of the price tag because it's definitely worth it."

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Questions from the Community

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

I am deploying it for my company.I inherited an implementation with N-able MSP Manager that was not quite good. I faced problems managing the contracts, translating them into technical topics, and ...

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What advice do you have for others considering N-able MSP Manager?

I use N-able MSP Manager ticketing system.It has helped to prioritize tasks. At the level that I am aware of the product capabilities in N-able MSP Manager, I can't say that the centralized custome...

See all answers

Comparisons

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ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus

Compared 23% of the time

Zoho Desk vs ManageEngine SupportCenter Plus

Compared 14% of the time

BMC Helix ITSM vs ManageEngine SupportCenter Plus

Compared 13% of the time

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ServiceNow vs N-able MSP Manager

Compared 28% of the time

JIRA Service Management vs N-able MSP Manager

Compared 24% of the time

TeamSupport vs N-able MSP Manager

Compared 12% of the time

ManageEngine ServiceDesk Plus vs N-able MSP Manager

Compared 10% of the time

Freshdesk vs N-able MSP Manager

Compared 8% of the time

More N-able MSP Manager Competitors

Product Reports

Buyer's Guide

Help Desk Software

December 2025

Download ManageEngine SupportCenter Plus product report

Buyer's Guide

N-able MSP Manager

January 2026

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

ManageEngine SupportCenter Plus vs. N-able MSP Manager

December 2025

Free Report: ManageEngine SupportCenter Plus vs. N-able MSP Manager

Find out what your peers are saying about ManageEngine SupportCenter Plus vs. N-able MSP Manager and other solutions. Updated: December 2025.

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