We performed a comparison between ManageEngine SupportCenter Plus and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The product is very scalable and stable when used as a help desk once it is built out."
"We have found the reporting in this product to be very useful."
"The most valuable features are the ITIL compliance and billing."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The ticketing feature is very easy to use, compared to other systems."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"The business model for the company is to sell low and charge for customization, education or expertise."
"The product is very difficult to use and configure and requires specialists."
"There is no cloud-based version and it would be helpful if it were available."
"The tech support is terrible and that seems to be a part of their business plan."
"I would like to see some kind of project management or portfolio management in a future version."
"As per customer requirements, it may have some limitations."
"It could be easier to link Zoho Desk and Outlook."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"Zoho Desk lacks lookup fields for the layouts."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
"The solution should provide an option to autofill some values while creating tickets."
"Sometimes, the solution has some email issues in a new data center."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
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ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software while Zoho Desk is ranked 7th in Help Desk Software with 19 reviews. ManageEngine SupportCenter Plus is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and Dameware Remote Support, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Serviceaide ChangeGear .
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