ManageEngine ServiceDesk Plus and OrbusInfinity are competing in the IT service management space. OrbusInfinity has the upper hand in terms of advanced customization options, while ManageEngine ServiceDesk Plus stands out for its affordability and customer support.
Features: ManageEngine ServiceDesk Plus provides comprehensive ticketing, automation, and asset management aimed at efficient service processes. OrbusInfinity offers customizable integration, enhanced process modeling, and tailored features for more complex enterprise requirements.
Ease of Deployment and Customer Service: ManageEngine ServiceDesk Plus is known for fast deployment and responsive customer support. OrbusInfinity requires more technical support and a longer setup period due to its detailed customization.
Pricing and ROI: ManageEngine ServiceDesk Plus offers a cost-effective solution with lower setup costs and quicker ROI, making it suitable for organizations aiming for immediate returns. OrbusInfinity, despite a higher initial investment, provides value for complex operations and benefits over time.
| Product | Market Share (%) |
|---|---|
| ManageEngine ServiceDesk Plus | 5.1% |
| OrbusInfinity | 0.6% |
| Other | 94.3% |
| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 24 |
| Large Enterprise | 19 |
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The two main focus points of MSP are IT request tracking and asset management. MSP’s integrated centralized management console enables technicians and system administrators to efficiently resolve complex issues and keep track of their organization’s needs and ensure constant availability.
With MSP's automation of multiple service desk processes, you can easily save time by automating repetitive and simple tasks such as task assignment, notifications, and categorizations. The automation of multiple processes helps reduce errors and lower costs while ensuring a fast turnaround of ticket handling processes.
ManageEngine ServiceDesk Plus Features and Benefits
MSP has a wide variety of features to help you optimize your help desk management:
Reviews from Real Users
MSP stands out among its competitors for a number of reasons. Two major ones are its comprehensive workflow management toolset and the flexibility it offers its users.
Mykola S., head of global IT delivery at Acino Pharma AG, writes, “CMDB as a baseline, incident management, service request management, and license management are valuable features. It offers really interesting features for complete use in an enterprise. You have one platform, and you could set up different service functions for HR, engineering, or another team in the same platform.
OrbusInfinity helps transformation teams cut through the complexity of technology-driven change. Our dashboards and collaboration platform help you track, create and capture value for a better future.
With an intuitive interface, you can get the right info at the right time and make better, data-driven decisions.
Reduce redundant technology, identify cost drivers quickly and free up resources for innovation.
Full transparency and control enable stronger regulatory compliance leading to less risk and more certainty in your outcomes.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
