We performed a comparison between ManageEngine IT360 and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The technical support is good."
"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."
"It is easy to identify and collect information from all of the nodes on the network."
"The most valuable feature of ServiceNow Discovery is its performance."
"Stability-wise, I feel it is a good product."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"It has been stable since deployment."
"The process involving the original setup of the solution is excellent."
"The product provides great scalability features."
"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"We would like to have support for integration with ServiceDesk."
"The ManageEngine features could improve to show graphs of the traffic and network utility."
"The product could use more intelligence, automation and general availability of product information."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"Without improvement in the patters, applications can't be discovered"
"Technical support has not been helpful when we have come across problems."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"It is one of the most costly applications in terms of subscription costs."
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ManageEngine IT360 is ranked 29th in IT Asset Management while ServiceNow Discovery is ranked 7th in IT Asset Management with 37 reviews. ManageEngine IT360 is rated 8.4, while ServiceNow Discovery is rated 8.0. The top reviewer of ManageEngine IT360 writes "Good monitoring and alerting capability, and it is easy to deploy". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". ManageEngine IT360 is most compared with StackPath Monitoring and eG Enterprise, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and ScienceLogic. See our ManageEngine IT360 vs. ServiceNow Discovery report.
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