ManageEngine IT360 and ServiceNow Discovery compete in the IT management and service discovery domain. ServiceNow Discovery appears to have the upper hand due to its advanced service mapping and integration capabilities.
Features: ManageEngine IT360 provides integrated network performance, server management, and application monitoring. ServiceNow Discovery offers automated service mapping, real-time infrastructure visibility, and seamless integration with ITSM processes.
Room for Improvement: ManageEngine IT360 could enhance its service mapping, improve its integration capabilities, and expand its automation functionalities. ServiceNow Discovery might benefit from easier configuration, a more intuitive user interface, and reduced configuration costs.
Ease of Deployment and Customer Service: ManageEngine IT360 deploys easily with intuitive setup tools and offers efficient customer service. ServiceNow Discovery, though requiring more initial configuration, enables deep integration and is backed by robust support for complex enterprise needs.
Pricing and ROI: ManageEngine IT360 offers attractive initial setup costs with substantial ROI in basic IT management tasks. ServiceNow Discovery presents higher upfront costs, justified with detailed service mapping and long-term ROI for detailed integration into extensive infrastructure environments.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 4.7% |
| ManageEngine IT360 | 1.0% |
| Other | 94.3% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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