ManageEngine IT360 vs ServiceNow Discovery comparison

ManageEngine and ServiceNow are both solutions in the IT Asset Management category. ManageEngine is ranked #25, while ServiceNow is ranked #10 with an average rating of 7.4. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT360 and ServiceNow Discovery compete in the IT management and service discovery domain. ServiceNow Discovery appears to have the upper hand due to its advanced service mapping and integration capabilities.

Features: ManageEngine IT360 provides integrated network performance, server management, and application monitoring. ServiceNow Discovery offers automated service mapping, real-time infrastructure visibility, and seamless integration with ITSM processes.

Room for Improvement: ManageEngine IT360 could enhance its service mapping, improve its integration capabilities, and expand its automation functionalities. ServiceNow Discovery might benefit from easier configuration, a more intuitive user interface, and reduced configuration costs.

Ease of Deployment and Customer Service: ManageEngine IT360 deploys easily with intuitive setup tools and offers efficient customer service. ServiceNow Discovery, though requiring more initial configuration, enables deep integration and is backed by robust support for complex enterprise needs.

Pricing and ROI: ManageEngine IT360 offers attractive initial setup costs with substantial ROI in basic IT management tasks. ServiceNow Discovery presents higher upfront costs, justified with detailed service mapping and long-term ROI for detailed integration into extensive infrastructure environments.

To learn more, read our detailed ManageEngine IT360 vs. ServiceNow Discovery Report (Updated: August 2026).

Buyer's Guide

ManageEngine IT360 vs. ServiceNow Discovery

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Ziyad Moghalis

It manager at PTC (Public Telecomuncation Corporation)

Good monitoring and alerting capability, and it is easy to deploy

This solution is good for configuration management. The monitoring capability is easy to use and it can be done without any training. ManageEngine is easy to deploy. It is easy to identify and collect information from all of the nodes on the network. The alerting capability is good and it will send out emails.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find Automation Anywhere (AA) to be really fast on the development side."

"It is very user-friendly. The AI capability that nowadays I am seeing in Automation Anywhere is very good. They have plug-and-play AI solutions."

"The whole suite of RPA modules that they have is very good. They have three environments in which you can do your automation. You have development, staging, and production environments. These are run by licenses as well, which is very good. There are a lot of ways of automating processes with this application."

"With its user-friendly user interface, our developers are able to quickly pick it up."

"Scalability is good. There is no question about its scalability."

"We have automated the daily reports and it will trigger automatically once jobs are completed from the backend database which has saved a lot of extra work for our team, saving workforce and time."

"In 2018, we looked at some other products on the market, but Automation Anywhere was a perfect fit. We didn't have any issues that Automation Anywhere couldn't solve. The critical factor for us was its ease of use. We liked the drag-and-drop interface and the low-code capabilities."

"It is quite strong in the unattended space."

More Automation Anywhere pros

"Customer Service: Absolutely fantastic."

"The monitoring capability is easy to use and it can be done without any training."

"The primary use case of this solution is to manage and to protect the web servers, the mail server, and the website in my company."

"I would suggest you use this product as it's easy for administration, and is based on distributed model support."

"It is easy to identify and collect information from all of the nodes on the network."

"All I know is that when it comes to managing the active directory, ManageEngine is something I consider to be the best."

"The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

"The technical support is good."

"The most valuable feature of ServiceNow Discovery is its performance."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"ServiceNow Discovery provides significant benefits as an end-user tool by reducing the effort required to understand the estate environment."

"Most fields on our forms are auto-filled, reducing manual maintenance for our infrastructure team. Post Discovery implementation there is hardly any maintenance."

"I would absolutely recommend ServiceNow Discovery to others."

"I believe one of the great functionalities or improvements in ServiceNow Discovery is its ability to gather information about any Configuration Items (CIs)."

"ServiceNow Discovery is a platform that provides full IT infrastructure services, and it's very good for any organization, but that still depends on company requirements, so you need to evaluate those requirements first."

More ServiceNow Discovery pros

Cons

"There is a limitation with Automation Anywhere where if you want to build your own packages and deploy them, it is very difficult."

"It still uses old, deprecated Microsoft components that have an end date."

"Automation Anywhere is not fully compatible with browsers other than Internet Explorer while working with web extraction."

"With the user interface, a lot of the parts of it I really like, but there are some things that could be made a little simpler. A little less clicking around here and dragging over there to use."

"We have had so many stability issues."

"When I post questions, I seldom get answers fast, and when I do, there are inconsistencies with the existing documentation."

"The EXE license is such that I can create executable files from the developer machine and deploy it; however, the file that you created can only be deployed to one system, so if you wanted to deploy this test file to, say, 10 test systems you would need 10 licenses."

"I would like more cognitive abilities, artificial intelligence, and machine learning. E.g., if I see you, your facial recognition has to be there. If I send your picture, it should tell me your name, where you are from, and when I met you because we forget people. It should have these type of capabilities."

More Automation Anywhere cons

"ManageEngine needs to fix the downtime scheduler for SNMP monitored devices. Alarms are still generated for the devices placed into scheduled maintenance."

"The product could use more intelligence, automation and general availability of product information."

"This is because of the lack of available technical knowledge in terms of competence and maximizing the power of the product."

"The GUI could be improved."

"We would like to have support for integration with ServiceDesk."

"The ManageEngine features could improve to show graphs of the traffic and network utility."

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."

"I cannot tie CMDB at this stage with strategic planning regarding ServiceNow Discovery ability to maintain accurate data in CMDB."

"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."

"ServiceNow is very costly."

"ServiceNow Discovery is not the cheapest solution, and the pricing model is based on discovered nodes, so if you discover a lot, it becomes expensive."

More ServiceNow Discovery cons

Pricing and Cost Advice

"In most of the cases, the product value is very good. If the infrastructure, implementation, and framework are good, then generally, the client can get a good return on investment."

"I have heard that Automation Anywhere is expensive."

"Our annual licensing costs for the entire company are $100,000."

"Automation Anywhere's pricing falls within the mid-range, but the long-term benefits outweigh the initial investment."

"The pricing is fair. My company is part of a big organization, so the pricing is very advantageous."

"Although the initial implementation cost of Automation Anywhere is relatively high compared to other options, its annual subscription cost is lower than UiPath's, which has the opposite pricing structure."

"The setup and licensing cost is affordable, and it is not exaggerated like UiPath."

"It is expensive. Automation Anywhere has reduced the price slightly, as we have grown. However, the price is still excessive enough that we are engaged in PoCs on other tools."

More Automation Anywhere pricing and cost advice

Information not available

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"This is expensive, but it meets our needs."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"The pricing is determined based on the CIs."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"The solution is not inexpensive so pricing is rated a three out of ten."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

11%

Outsourcing Company

10%

Construction Company

31%

Comms Service Provider

15%

Manufacturing Company

Government

Financial Services Firm

14%

Manufacturing Company

Healthcare Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	82
Large Enterprise	558

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	25

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...

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What needs improvement with ServiceNow Discovery?

ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...

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What is your primary use case for ServiceNow Discovery?

I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 9% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

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Zabbix vs ManageEngine IT360

Compared 8% of the time

Netreo vs ManageEngine IT360

Compared 6% of the time

USU Valuemation vs ManageEngine IT360

Compared 6% of the time

ServiceNow vs ManageEngine IT360

Compared 5% of the time

Alluvio AppResponse vs ManageEngine IT360

Compared 5% of the time

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Tanium vs ServiceNow Discovery

Compared 8% of the time

Lansweeper vs ServiceNow Discovery

Compared 8% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 8% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Automation Anywhere

August 2026

Download Automation Anywhere product report

Buyer's Guide

Network Monitoring Software

August 2026

Download ManageEngine IT360 product report

Buyer's Guide

ServiceNow Discovery

July 2026

Download ServiceNow Discovery product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

IT360

No data available

Interactive Demo

Automation Anywhere

Demo not available

ManageEngine

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ManageEngine IT360 is a comprehensive tool crafted for IT management, offering a robust framework to monitor and manage network infrastructure efficiently.

Designed for IT professionals, ManageEngine IT360 integrates IT management and network monitoring, offering seamless oversight of an organization's entire IT framework. Users gain insights into performance, data flow, and bottlenecks, assisting in maintaining optimal infrastructure efficiency. It provides actionable intelligence to support informed decision-making.

What are the key features of ManageEngine IT360?

Comprehensive Network Monitoring: Provides detailed metrics for tracking and maintaining network performance.
Fault Management: Quickly identifies issues for prompt resolution, minimizing downtime.
Performance Management: Continuously evaluates system performance to ensure IT assets are operating as expected.
Help Desk Integration: Facilitates streamlined support processes through seamless module integration.
Server Monitoring: Delivers insights into server health and performance metrics, aiding in proactive management.

What benefits and ROI should be considered when evaluating ManageEngine IT360?

Cost Efficiency: Provides comprehensive management tools reducing the need for multiple software investments.
Productivity Enhancement: Minimizes downtime improving productivity across IT teams.
Improved Decision Making: Offers real-time data aiding strategic infrastructure planning.
Scalability: Easily adapts to growing IT requirements, ensuring long-term solution viability.

ManageEngine IT360 finds its application across industries such as finance, healthcare, and manufacturing. In finance, it enhances data security and network reliability, critical for transactional integrity. Healthcare sectors use it to ensure system uptime crucial for patient management systems. Manufacturing sectors rely on it for uninterrupted operations, ensuring system efficiencies align with production demands.

ManageEngine

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

ManageEngine IT360 vs. ServiceNow Discovery

August 2026

Free Report: ManageEngine IT360 vs. ServiceNow Discovery

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