Try our new research platform with insights from 80,000+ expert users

Make vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Make
Ranking in Process Automation
23rd
Average Rating
7.2
Reviews Sentiment
6.0
Number of Reviews
4
Ranking in other categories
AI Software Development (20th)
PagerDuty Operations Cloud
Ranking in Process Automation
6th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (7th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of Make is 1.1%, up from 0.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
PagerDuty Operations Cloud0.4%
Make1.1%
Other98.5%
Process Automation
 

Featured Reviews

FA
Chief Executive Officer at Ashtex Solutions
Flexibility and efficiency accelerate business processes
Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."
"Make has a very good return on investment because although we pay that amount, we secure clients and the client life cycle is kept intact."
"Make's front-end interface, the modular interface that it has, drag-and-drop interface, is very easy to understand, use, and integrate."
"The most valuable features of Make are the additional options when compared to other similar solutions. For example, with Google my business, you can only do certain things with Zapier, whereas with Make, you can do a little bit more."
"The initial setup is straightforward."
"The product easily integrates with other solutions."
"Notification is the most valuable feature."
"Now, we don't have to think about it; we can simply set it up in PagerDuty and it works, with the escalation and everything still functioning reliably based on the configuration we set up six months to one year ago."
"I'd rate the solution ten out of ten."
"PagerDuty Operations Cloud has positively impacted our organization by ensuring that our banking applications, which operate 24/7, remain functional and efficient, contributing to better service availability."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"My advice to others looking into using PagerDuty Operations Cloud is that it is one of the best tools in the market for production support and SRE engineers."
 

Cons

"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."
"The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved."
"One thing is that the platform is really slow when loading. It takes about three minutes to get to the page of an automation and start changing things."
"Make could improve the ease of use, it can be more complicated than other solutions. There are a lot of elements that are more technical than in other solutions."
"One way PagerDuty Operations Cloud could improve is through the scheduling feature, which can be tricky, especially with complex schedules."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"It cannot be integrated with our upgraded Jira system."
"The user interface could be more intuitive."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"More analytics can be brought into PagerDuty Operations Cloud; while I know there are some, they still seem basic to me, and having options for user-customized charts would be really helpful, especially in this GenAI world where prompts can yield valuable data."
"They could include incident merging and alert grouping features in the product."
 

Pricing and Cost Advice

"The price of Make is approximately $20 per month for the platform."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The pricing may be about $1,000 per user."
"There is a license needed to use PagerDuty."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The cost is based on the package you select."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
report
Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
Financial Services Firm
10%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise14
Large Enterprise26
 

Questions from the Community

What is your experience regarding pricing and costs for Make?
I find the pricing, setup costs, and licensing costs of Make to be reasonable.
What needs improvement with Make?
One thing is that the platform is really slow when loading. It takes about three minutes to get to the page of an automation and start changing things. That is really slow and frustrating. Another ...
What is your primary use case for Make?
In our current company, we have a funnel workflow for the people who sign up. We do certain things such as creating database entries, creating our CRM entries, and then updating the information. If...
What is your experience regarding pricing and costs for PagerDuty?
I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it...
What needs improvement with PagerDuty?
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning...
What is your primary use case for PagerDuty?
I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my primary experience involves managing the reliability of infrastructure platforms hoste...
 

Comparisons

 

Also Known As

Integromat
No data available
 

Overview

 

Sample Customers

Buan Consulting, Armadia
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Make vs. PagerDuty Operations Cloud and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.