

PagerDuty Operations Cloud and Make are products competing in the operational efficiency and automation solutions category. PagerDuty stands out in terms of support and pricing, offering a cost-effective solution, while Make is noted for its comprehensive feature set, providing an efficient workflow automation experience.
Features: PagerDuty Operations Cloud offers real-time incident response, intelligent alert grouping, and advanced analytics. Make provides an intuitive automation workflow builder, extensive app integrations, and customizable templates, catering to diverse integration needs.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud enables centralized deployment minimizing downtime with reliable customer service and prompt issue resolution. Make emphasizes flexibility through a modular deployment model, making integration with existing systems straightforward and providing responsive service for user guidance.
Pricing and ROI: PagerDuty Operations Cloud features a competitive pricing structure that aligns with ROI, enhancing cost reduction and effective incident management. Make, despite a higher initial setup cost, offers significant ROI through improved workflow efficiency and time savings, making it an ideal investment for businesses focusing on automation flexibility.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 0.4% |
| Make | 1.1% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 14 |
| Large Enterprise | 26 |
Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.
At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.
What features does Make offer?In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.