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Make vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Make enhances ROI by automating tasks, reducing redundancy, saving time, and eliminating the need for additional staff.
Sentiment score
6.8
PagerDuty Operations Cloud automates monitoring, reducing downtime and stress, ensuring 99% uptime, cost savings, and enhanced team efficiency.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
Network Engineer at AT&T
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
Founder at WebEase
The ROI is very high, as the business professionals are pleased with the results from automations, enjoying the time saved and the outputs received.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
The escalation was not possible at all before, which led to the L1 team being under too much stress.
Software Developer at Webspruce
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
Lead Platform at a tech services company with 201-500 employees
 

Customer Service

Sentiment score
5.5
Make offers responsive customer service with effective support, community forums, and comprehensive resources, ensuring quick problem resolution.
Sentiment score
7.7
PagerDuty Operations Cloud provides prompt customer support and technical assistance, with most issues resolved quickly and high user satisfaction.
Customer support is first-class; I have managed to resolve most of my issues through the community where official Make users provide help.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
Chief Executive Officer at Ashtex Solutions
They were doing the best job for my use cases and my problems.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
we have never had an issue when reaching out to someone in customer service
Senior Cloud Operations Engineer at IMO Health
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
Senior SRE at IBM
PagerDuty Operations Cloud really helped in that particular situation because if that alarm was not closed within the time frame, it used to escalate it to the next level.
Tech Ops Engineer at Zeller
 

Scalability Issues

Sentiment score
5.7
Make's scalability is praised for managing complex workflows and adaptability, though costs rise with increased workflow usage.
Sentiment score
7.4
PagerDuty Operations Cloud effectively scales with organizational growth, supporting seamless integration, flexible billing, and handling increased workloads.
Make's scalability is great; I have automations that run on over 100 modules, and scaling is commendable with the platform's ease of use.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Founder at WebEase
Whenever a new task comes to mind, I think about automating it with Make, which is good.
Business Development Consultant at Byjus
The product was highly scalable, with no limits on the number of applications or event routing rules.
Sr Director - Global Support APJ at HashiCorp
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
Software Developer at Webspruce
 

Stability Issues

Sentiment score
7.3
Make is stable and reliable, with occasional minor issues, performing well for most users 90-95% of the time.
Sentiment score
8.4
PagerDuty Operations Cloud is highly valued for stability and reliability, with minimal downtime and efficient management of occasional issues.
I have noticed 5% of the time it has authentication issues and connection problems with the credentials, which are refreshed every week.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
Senior Consultant at a consultancy with 10,001+ employees
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
CSO C Apac at Autodesk, Inc.
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
Senior SRE at IBM
 

Room For Improvement

Users request improved stability, API integration, debugging, developer features, pricing, security, educational resources, dark mode, and local deployment for Make.
PagerDuty needs better integrations, incident management, scheduling, and security, while users want improved analytics, customization, and cost efficiency.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
Chief Executive Officer at Ashtex Solutions
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
software engineer at a non-tech company with 1,001-5,000 employees
The lagging problem needs to be solved.
Business Development Consultant at Byjus
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Sr Director - Global Support APJ at HashiCorp
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Senior SRE at IBM
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
 

Setup Cost

Make offers cost-effective pricing, easy setup, and affordable plans, efficiently catering to both basic and complex enterprise needs.
PagerDuty Operations Cloud's pricing is user-based, featuring valuable but costly tiers, with flexible plans and restricted advanced features.
Licensing was affordable.
Network Engineer at AT&T
It's cost-effective and it's pocket-friendly.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
My experience with pricing, setup cost, and licensing is that it is quite affordable for my use case.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
Senior SRE at IBM
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
Senior Cloud Operations Engineer at IMO Health
I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts.
Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware
 

Valuable Features

Make offers easy automation with robust webhooks, extensive integrations, and a user-friendly interface, enhancing efficiency and versatility.
PagerDuty Operations Cloud streamlines incident response with seamless integrations, AI-driven alerts, and automated management, enhancing organizational efficiency.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Network Engineer at AT&T
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
software engineer at a non-tech company with 1,001-5,000 employees
The most important aspect I feel is that it is simple to use, so even a non-technical person can easily understand what is being done.
Lead- Tech and AI Automation at a healthcare company with 1-10 employees
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Sr Director - Global Support APJ at HashiCorp
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
Software Developer at Webspruce
 

Categories and Ranking

Make
Ranking in Process Automation
19th
Average Rating
8.2
Reviews Sentiment
5.5
Number of Reviews
15
Ranking in other categories
AI Software Development (19th)
PagerDuty Operations Cloud
Ranking in Process Automation
5th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
52
Ranking in other categories
IT Alerting and Incident Management (1st), AIOps (7th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

As of March 2026, in the Process Automation category, the mindshare of Make is 1.2%, up from 0.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud0.4%
Make1.2%
Other98.4%
Process Automation
 

Featured Reviews

FA
Chief Executive Officer at Ashtex Solutions
Flexibility and efficiency accelerate business processes
Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Non Tech Company
11%
Construction Company
9%
Financial Services Firm
8%
Performing Arts
16%
Financial Services Firm
10%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Large Enterprise6
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise31
 

Questions from the Community

What is your experience regarding pricing and costs for Make?
My experience with pricing, setup cost, and licensing indicates that the cost is effective and licensing was affordable.
What needs improvement with Make?
Make could be improved by having more platforms and connections that we would like to use, as well as more flexibility in paying for operations, with tasks on a sliding scale instead of by tier.Fur...
What is your primary use case for Make?
My main use case for Make is that it serves as a perfect tool to interlace most of our API connections, syncing different environments together. Make enables us to connect apps that lack native int...
What is your experience regarding pricing and costs for PagerDuty?
Regarding pricing for PagerDuty Operations Cloud, I am currently a software engineer and a senior software engineer, so I do not handle the pricing aspect. However, I hear from my manager that the ...
What needs improvement with PagerDuty?
PagerDuty Operations Cloud can be improved by adding more features. Whatever manual work is there could be automated using scripting. Then it would be more efficient. When we receive a call, it has...
What is your primary use case for PagerDuty?
PagerDuty Operations Cloud is used to understand whether there are false positives or false alerts because it is integrated into a system where there would be a phone number, such as anyone from th...
 

Also Known As

Integromat
No data available
 

Overview

 

Sample Customers

Buan Consulting, Armadia
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Make vs. PagerDuty Operations Cloud and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.