

PagerDuty Operations Cloud and Make compete in the automation and incident management category. PagerDuty holds the upper hand with its superior incident management capabilities, robust notification, and escalation features, making it ideal for complex operational needs.
Features: PagerDuty Operations Cloud offers comprehensive notification options, advanced escalation policies, and seamless integration with critical tools like Datadog. It provides customization options and AI-driven features to enhance incident management. Make is known for its user-friendly drag-and-drop interface, simplifying automation creation. It has flexible integration capabilities and supports advanced AI applications.
Room for Improvement: PagerDuty could benefit from more user-friendly interfaces and improved third-party tool integrations. Users also suggest enhancing scheduling flexibility and multilingual support. Make should address its complex elements, improve security documentation, optimize pricing strategies, and speed up load times.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports deployment across Public, On-premises, Private, and Hybrid Cloud environments, offering flexibility. Its customer service is highly responsive. Make is available for Public Cloud and On-premises deployment, with its simplicity reducing the need for extensive vendor support.
Pricing and ROI: PagerDuty's pricing is higher due to its extensive feature set, providing substantial ROI by minimizing downtime and enhancing incident response. Make is more cost-effective, with affordable pricing that boosts ROI by reducing time spent on automation tasks, making it appealing to budget-conscious users seeking immediate value.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
The ROI is very high, as the business professionals are pleased with the results from automations, enjoying the time saved and the outputs received.
The escalation was not possible at all before, which led to the L1 team being under too much stress.
The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
Time to respond, time to initiate, and time to mitigate are key metrics influenced positively.
Customer support is first-class; I have managed to resolve most of my issues through the community where official Make users provide help.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
They were doing the best job for my use cases and my problems.
we have never had an issue when reaching out to someone in customer service
They understand our concerns and are willing to implement solutions that integrate into PagerDuty Operations Cloud effectively.
PagerDuty Operations Cloud really helped in that particular situation because if that alarm was not closed within the time frame, it used to escalate it to the next level.
Make's scalability is great; I have automations that run on over 100 modules, and scaling is commendable with the platform's ease of use.
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Whenever a new task comes to mind, I think about automating it with Make, which is good.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
PagerDuty Operations Cloud is scalable; we can easily add teams, manage tags, and create teams.
I have noticed 5% of the time it has authentication issues and connection problems with the credentials, which are refreshed every week.
We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.
It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.
PagerDuty Operations Cloud is definitely stable, providing faster incident management and making managing our on-call roster easy along with effective escalation and notification channels.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
The lagging problem needs to be solved.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.
Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.
Licensing was affordable.
It's cost-effective and it's pocket-friendly.
My experience with pricing, setup cost, and licensing is that it is quite affordable for my use case.
I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.
We have been using PagerDuty Operations Cloud for several years, so our pricing and cost have definitely increased over time, especially as we have hired additional engineers.
I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
The most important aspect I feel is that it is simple to use, so even a non-technical person can easily understand what is being done.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.
Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.
| Product | Mindshare (%) |
|---|---|
| PagerDuty Operations Cloud | 0.4% |
| Make | 1.2% |
| Other | 98.4% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 14 |
| Large Enterprise | 31 |
Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.
At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.
What features does Make offer?In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.