Liferay Digital Experience Platform vs Sprinklr comparison

Liferay Digital Experience ...

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Executive SummaryUpdated on Nov 30, 2025

Liferay Digital Experience Platform and Sprinklr compete in the digital engagement and content management sector. Liferay appears to have the upper hand due to its robust content management and integration capabilities, providing a strong portal solution, while Sprinklr focuses more on social media management and customer interaction.

Features: Liferay Digital Experience Platform offers Java-based development, comprehensive content management, and scalability through multiple integrations. It allows extensive customization and portlet development for various use cases. Sprinklr excels in automation, social media management, and customer interaction capabilities, allowing efficient content publishing across multiple channels and gathering valuable customer insights.

Room for Improvement: Liferay needs better marketing strategies, improved documentation, and enhanced analytics integration. It would also benefit from more robust multi-lingual features and out-of-the-box examples. Sprinklr should enhance its AI capabilities, simplify user onboarding, and address issues with support communication, drag-and-drop functionality, and CRM integration.

Ease of Deployment and Customer Service: Liferay offers versatile deployment options including on-premises, private, and hybrid clouds, with a reliance on internal technical knowledge and community support. Sprinklr provides public cloud deployment with consistent service levels but faces challenges with user adaptation due to platform complexity. Liferay users appreciate community engagement, whereas Sprinklr users face difficulties in obtaining support due to integration issues with other systems.

Pricing and ROI: Liferay provides competitive pricing with an open-source Community Edition and cost-effective Enterprise Edition options, offering good ROI and flexibility. Sprinklr, perceived as expensive, uses a per-user license model suitable for large organizations but less appealing for smaller enterprises. Liferay's cost-effectiveness and adaptability provide superior ROI, while Sprinklr's high costs remain a concern despite its rich features.

To learn more, read our detailed Liferay Digital Experience Platform vs. Sprinklr Report (Updated: December 2025).

Liferay Digital Experience Platform vs. Sprinklr

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Liferay Digital Experience ...

Ranking in Digital Experience Platforms (DXP)

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

Web Content Management (4th), Corporate Portals (Enterprise Information Portals) (3rd), AI Customer Experience Personalization (59th)

Sprinklr

Ranking in Digital Experience Platforms (DXP)

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Social CRM (1st), Customer Feedback Management (2nd), Community Platforms (2nd), Social Media Management Solutions (1st)

Mindshare comparison

As of January 2026, in the Digital Experience Platforms (DXP) category, the mindshare of Liferay Digital Experience Platform is 9.4%, down from 12.9% compared to the previous year. The mindshare of Sprinklr is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Platforms (DXP) Market Share Distribution
Product	Market Share (%)
Liferay Digital Experience Platform	9.4%
Sprinklr	2.4%
Other	88.2%

Digital Experience Platforms (DXP)

Featured Reviews

PratyushRaj

E-Governance Head at Creant Technologies

Optimizing digital presence with customizable design and seamless integration

The main benefits that Liferay Digital Experience Platform brings to the table are numerous. First is rapid application development and many features. Features such as content management and document management make your life easy; workflow management is also present. Workflow can be designed and derived. Form development and everything is very smooth and easy to deliver to the end customer, and you can find many features in one box. You have blogs, wikis, and everything with out-of-box functionality. My experience with actionable insights is positive; they help in refining content strategies. The content creation is helpful. For external content creation, I use headless CMS APIs for Liferay Digital Experience Platform, and headless APIs for content creation are also available. My thoughts on the integration capabilities are that integration is seamless. You have headless APIs where you can integrate seamlessly with any other application such as LDAP or SSO, or you can also integrate with different external systems. You have an SAP connector; everything is available. Liferay Digital Experience Platform's open source flexibility has helped in customizing functionalities for the specific needs of my customers as it is a highly flexible application that can be optimized. My advice for other organizations considering Liferay Digital Experience Platform is that if it's available, we need to improve on the performance, which is currently what we are seeing. Otherwise, earlier Service Builder was acceptable. On a scale of 1-10, I rate Liferay Digital Experience Platform a 9.

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Michelle Epperson

Territory Sales Trainer N. Illinois & Wisconsin at Colonial Life

Meeting multiple objectives with comprehensive scheduling and content ideas

Sometimes I'll log into LinkedIn, and it won't show the scheduled post. I have to go through Sprinklr and double-check. It would be nice if it showed everything I have scheduled also in LinkedIn alone. Sometimes, if I try to use emojis, I'll click on one or search for one, but I can't scroll through them or they don't pop up.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows us to arrange and develop new ideas, then incorporate them into the portal. We can create a one stop information center, so people can access the information from one window."

"We chose Liferay because it is open-source and that we can make any number of users apply, register into the system and use the system, as opposed to other solutions where the cost is based on user licenses. This is one of the most attractive features."

"The web/mobile/portal integration was one of the features that we found most valuable, primarily because it reduced our development time."

"The integration capabilities of the product are super easy to use."

"The solution is easy to install."

"The look and feel and the user interface are great."

"I think that it could be interesting to expand the eCommerce capabilities to the B2C sector."

"Manageability is very good and probably the most valuable part of a tool of this type. There is a little more of a learning curve than you have with a simple tool, but a business user can learn to manage the system as an administrator very easily."

"The most important feature of Sprinklr is its high availability since it is a cloud solution."

"AI manages customer interactions really well, and the flow becomes easier."

"Everything is integrated in one platform."

"The scheduling feature is, of course, key just so I can do it in one sitting, plan out the month, and be ahead of everything."

"Being able to use moving images, like GIFs, is important, and multi-language support is crucial, as it allows content in multiple languages and increases engagement and impressions significantly."

"Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options."

"The most effective feature is the automation of the routing engine."

"Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs."

More Sprinklr pros

Cons

"Social area and capabilities need improvement."

"The integration and configuration need to be simplified."

"It could be improved in terms of adding filters to some of the rules. Therefore, you can retain how long a document would need to stay in an archive."

"The documentation provided needs to be more detailed. It's sometimes hard to develop things because the documentation is so sparse."

"The plugins should be more affordable."

"It could have better built-in integration with a wider variety of extensions out-of-the-box."

"Their support team should opt for phone calls over emails to resolve issues faster."

"Sometimes I'll log into LinkedIn, and it won't show the scheduled post."

"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."

"When onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side."

"Sprinklr could be more drag-and-drop friendly."

"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."

"The interaction and integration with our CRM should be improved, especially to ensure security with on-premises solutions and to be suitable for banking environments."

"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal."

More Sprinklr cons

Pricing and Cost Advice

"It's an open-source structure. Other costs are for professional services to integrate Liferay to other existing systems."

"Licensing costs can be very expensive."

"The product is neither cheap nor expensive. What Liferay Digital Experience Platform offers at its current price can be considered something that is worth the money."

"Their pricing model should be modified to include per user options instead of just servers/cores, etc."

"It is a bit expensive."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

11%

Manufacturing Company

Government

Financial Services Firm

11%

Energy/Utilities Company

Manufacturing Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	8
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What is the best feature of Liferay?

A tricky question because it'd depend on what your focus will be on Liferay as a digital experience platform. I mean, if for me the experience management is the best feature, for someone with diff...

Is Liferay suitable for complete beginners?

A non-developer here, and frankly, a little bit of a tech beginner in general. My company branched out into digital experience a bit later than we should have but picking Liferay as a DXP was one o...

What is Liferay’s capacity for backup?

Yes, I think you can trust the cloud feature of Liferay pretty well. It gives you the option to back up your data as well as restore it and that's pretty vital for any digital experience platform....

Why is Sprinklr famous for its social media feature?

As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...

Is Sprinklr a free digital experience platform?

No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...

Can Sprinklr help a company provide good customer support?

I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...

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Product Reports

Liferay Digital Experience Platform

January 2026

Liferay Digital Experience Platform report

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January 2026

Also Known As

Liferay DXP

Get Satisfaction, Unified-CXM Platform

Overview

Liferay is a top-ranking digital experience platform used by companies in industries such as financial services, manufacturing, and energy and utilities. This product allows companies to initiate highly personalized digital experiences through mobile, social, and web. Organizations can use Liferay DXP for customer, partner, supplier, or employee portals, as well as integrational platforms, taking advantage of the platform's many customization options to suit their needs completely. The Liferay Experience Cloud offers companies the ability to use the Liferay DXP to build their own digital experiences, as well as to use it as a fully managed cloud platform, including options for self-management and self-hosting.

Liferay Digital Experience Platform Features

Liferay Digital Experience Platform provides various features in the following categories:

Identity management and access control (application security): These features include identity management support, user management, service access policies, and personal data management.
Platform services: Clustering and performance monitoring, auditing and optimization, back-end APIs, dynamic virtual hosting, site and search administration, and single-page applications.

Integration and interoperability: The features in this category include integration framework, developer studio, front-end toolkits, IntelliJ IDEA Plugin, Liferay connected services (LCS), Liferay marketplace and workspace, and Blade CLI.
Collaboration and social: Blogs, knowledge base, social networking, wiki, forums, message boards, calendar, AlloyEditor, inline image editor, and polls, among other features.
Forms, workflow, and business process automation: Features include forms, validation, field library, various types of form entries, data provider integration, and several other features.
Content management: Vast array of features for companies to take advantage of when preparing and publishing different types of content, including text and images.
Experience management: The features in the experience management category include building pages through fragments and editors for them, various widgets, as well as templates for pages, and SEO-friendly updates.
Segmentation and personalization: These features are designed for the full personalization of the platform in order to reach different types of customers and appeal to their individual needs regarding the company that is using Liferay.
Multichannel support: The features in multichannel support include APIs, adaptive media, and responsive design, providing companies with the ability to apply Liferay's full customization to their digital experience platform's design and function.
Search: Liferay Digital Experience Platforms provide various features for search integrations, multi-language search, and options for filtering and sorting.
Analytics and optimization: A crucial part of every digital experience platform is the analytics option for companies to monitor the data of their users and, based on it, improve their approach. That is why Liferay Digital Experience Platform provides five different analytics features.
Cloud capability: To provide companies with the best possible experience, Liferay offers various features regarding the proper operation of the platforms, including real-time alerts, monitoring, and options for backup and restoration.

Liferay Digital Experience Platform Benefits

Liferay Digital Experience Platform offers the following benefits:

Creation of custom solutions
Simplification of IT management
Unity of disparate systems
Developer freedom.

Reviews from Real Users

According to a Communications head at a university, Liferay is a secure platform and the interface is user-friendly, with a great look and feel.

Preeti S., Senior Manager - Cloud Transformation at a computer software company, remarks that she's seenmultiple projects where Enterprise portals are implemented using Liferay, confirming the popularity and vast user base of this digital experience platform.

Liferay

Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.

Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.

What are the key features of Sprinklr?

Customization and AI Analytics: Tailor solutions with custom rule engines and AI-powered insights.
Automation and Scheduling: Boost productivity with automated processes and smart content planning.
Integration with CRMs: Connect seamlessly for enhanced customer management.
Social Media Management: Comprehensive tools for managing and scheduling content across platforms.
Omnichannel Engagement: Integrate multiple platforms for consistent customer interaction.

What benefits can users expect from Sprinklr?

Improved Customer Experiences: Enhance customer satisfaction with efficient service management.
Operational Efficiency: Streamline processes with automation and comprehensive analytics.
User-Friendly Interface: Simplified operations and easier management for teams.
Comprehensive Social Media Coverage: Engage with audiences across multiple channels seamlessly.

Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.

Sample Customers

Adidas, Carrefour, Cisco Systems, Danone, Fujitsu, Lufthansa Flight Training, Siemens, Société Générale and the United Nations

GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines