Liferay Digital Experience Platform vs Sprinklr comparison

Liferay Digital Experience ...

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Executive SummaryUpdated on Aug 25, 2025

Liferay Digital Experience Platform and Sprinklr compete in digital content management and social media management. Liferay has an advantage with its content management capabilities, while Sprinklr is superior in social media tools and analytics.

Features: Liferay Digital Experience Platform offers a robust content management system, extensive customization options, and superior integration capabilities across enterprise platforms. Sprinklr provides comprehensive social media management including campaign management, detailed analytics, and social listening features.

Room for Improvement: Liferay could improve its social media integration, streamline its user interface, and enhance its out-of-the-box functionalities. Sprinklr might focus on expanding its content management, offer better offline support tools, and improve customization features to match enterprise requirements.

Ease of Deployment and Customer Service: Liferay's deployment can be complex and often requires skilled implementation, but it provides reliable customer service. Sprinklr, on the other hand, has a more straightforward deployment process and responsive customer service, aiding in quicker platform adoption and support.

Pricing and ROI: Liferay has higher initial setup costs due to its customization features but can offer a strong long-term ROI. Sprinklr’s pricing is more competitive, emphasizing cost-effectiveness and significant returns through enhanced social media outreach and analytics capabilities.

To learn more, read our detailed Liferay Digital Experience Platform vs. Sprinklr Report (Updated: September 2025).

Liferay Digital Experience Platform vs. Sprinklr

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Liferay Digital Experience ...

Ranking in Digital Experience Platforms (DXP)

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

Web Content Management (4th), Corporate Portals (Enterprise Information Portals) (3rd)

Sprinklr

Ranking in Digital Experience Platforms (DXP)

3rd

Average Rating

8.0

Number of Reviews

Ranking in other categories

Customer Experience Management (8th), Social CRM (1st), Customer Feedback Management (2nd), Community Platforms (1st), Social Media Management Solutions (1st)

Mindshare comparison

As of October 2025, in the Digital Experience Platforms (DXP) category, the mindshare of Liferay Digital Experience Platform is 12.6%, down from 13.9% compared to the previous year. The mindshare of Sprinklr is 2.2%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Platforms (DXP) Market Share Distribution
Product	Market Share (%)
Liferay Digital Experience Platform	12.6%
Sprinklr	2.2%
Other	85.2%

Digital Experience Platforms (DXP)

Featured Reviews

Bhavin Panchani

Chief Executive Officer at IGNEK

Offers integration capabilities that are very easy to use

My company has 20 people who work on the product. I know that my company has around seven customers who use the tool. I recommend the product depending on the use cases of the person who wants to buy it. If your use case is to develop a public site, customer portal, self-service, or intranet, I would say that you should go for the Liferay Digital Experience Platform. If your use cases are related to e-commerce, you need to evaluate your use cases against Liferay Digital Experience Platform, and you can use it if you find it to be a good fit. Otherwise, you should search for other platforms.

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Leonid Mironov

Social & Digital Media Performance, Senior Manager at Majid Al Futtaim

Facilitating data-driven decisions with powerful reporting and case management

The most valuable features are case management and reporting. The Unified-CXM Platform also helps in data aggregation and offers the capability to export data in different formats and integrate it with common CRMs like Microsoft 360 or Salesforce. Additionally, the ability to manage access to the data and ensure visibility to third parties is quite beneficial. The solution allows me to take data-driven decisions and identify gaps within the business by collecting and labeling data extensively.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Manageability is very good and probably the most valuable part of a tool of this type. There is a little more of a learning curve than you have with a simple tool, but a business user can learn to manage the system as an administrator very easily."

"We chose Liferay because it is open-source and that we can make any number of users apply, register into the system and use the system, as opposed to other solutions where the cost is based on user licenses. This is one of the most attractive features."

"The solution is easy to install."

"The web/mobile/portal integration was one of the features that we found most valuable, primarily because it reduced our development time."

"The look and feel and the user interface are great."

"The integration capabilities of the product are super easy to use."

"It allows us to arrange and develop new ideas, then incorporate them into the portal. We can create a one stop information center, so people can access the information from one window."

"I think that it could be interesting to expand the eCommerce capabilities to the B2C sector."

"The most valuable features are case management and reporting."

"Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs."

"Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options."

"The most important feature of Sprinklr is its high availability since it is a cloud solution."

"AI manages customer interactions really well, and the flow becomes easier."

"The scheduling feature is, of course, key just so I can do it in one sitting, plan out the month, and be ahead of everything."

"Everything is integrated in one platform."

"The interface is the most valuable feature to me."

More Sprinklr pros

Cons

"It could be improved in terms of adding filters to some of the rules. Therefore, you can retain how long a document would need to stay in an archive."

"The documentation provided needs to be more detailed. It's sometimes hard to develop things because the documentation is so sparse."

"The plugins should be more affordable."

"The integration and configuration need to be simplified."

"It could have better built-in integration with a wider variety of extensions out-of-the-box."

"Social area and capabilities need improvement."

"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."

"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal."

"Sometimes I'll log into LinkedIn, and it won't show the scheduled post."

"The interaction and integration with our CRM should be improved, especially to ensure security with on-premises solutions and to be suitable for banking environments."

"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."

"When onboarding new users, the platform requires a lot of fine-tuning, which demands certain expertise on the customer side."

"Their support team should opt for phone calls over emails to resolve issues faster."

"Sprinklr could be more drag-and-drop friendly."

More Sprinklr cons

Pricing and Cost Advice

"It's an open-source structure. Other costs are for professional services to integrate Liferay to other existing systems."

"It is a bit expensive."

"Their pricing model should be modified to include per user options instead of just servers/cores, etc."

"The product is neither cheap nor expensive. What Liferay Digital Experience Platform offers at its current price can be considered something that is worth the money."

"Licensing costs can be very expensive."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

11%

Energy/Utilities Company

Computer Software Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	8
Large Enterprise	23

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What is the best feature of Liferay?

A tricky question because it'd depend on what your focus will be on Liferay as a digital experience platform. I mean, if for me the experience management is the best feature, for someone with diff...

Is Liferay suitable for complete beginners?

A non-developer here, and frankly, a little bit of a tech beginner in general. My company branched out into digital experience a bit later than we should have but picking Liferay as a DXP was one o...

What is Liferay’s capacity for backup?

Yes, I think you can trust the cloud feature of Liferay pretty well. It gives you the option to back up your data as well as restore it and that's pretty vital for any digital experience platform....

Why is Sprinklr famous for its social media feature?

As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...

Is Sprinklr a free digital experience platform?

No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...

Can Sprinklr help a company provide good customer support?

I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...

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Product Reports

Liferay Digital Experience Platform

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Liferay Digital Experience Platform report

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Also Known As

Liferay DXP

Get Satisfaction, Unified-CXM Platform

Overview

Liferay is a top-ranking digital experience platform used by companies in industries such as financial services, manufacturing, and energy and utilities. This product allows companies to initiate highly personalized digital experiences through mobile, social, and web. Organizations can use Liferay DXP for customer, partner, supplier, or employee portals, as well as integrational platforms, taking advantage of the platform's many customization options to suit their needs completely. The Liferay Experience Cloud offers companies the ability to use the Liferay DXP to build their own digital experiences, as well as to use it as a fully managed cloud platform, including options for self-management and self-hosting.

Liferay Digital Experience Platform Features

Liferay Digital Experience Platform provides various features in the following categories:

Identity management and access control (application security): These features include identity management support, user management, service access policies, and personal data management.
Platform services: Clustering and performance monitoring, auditing and optimization, back-end APIs, dynamic virtual hosting, site and search administration, and single-page applications.

Integration and interoperability: The features in this category include integration framework, developer studio, front-end toolkits, IntelliJ IDEA Plugin, Liferay connected services (LCS), Liferay marketplace and workspace, and Blade CLI.
Collaboration and social: Blogs, knowledge base, social networking, wiki, forums, message boards, calendar, AlloyEditor, inline image editor, and polls, among other features.
Forms, workflow, and business process automation: Features include forms, validation, field library, various types of form entries, data provider integration, and several other features.
Content management: Vast array of features for companies to take advantage of when preparing and publishing different types of content, including text and images.
Experience management: The features in the experience management category include building pages through fragments and editors for them, various widgets, as well as templates for pages, and SEO-friendly updates.
Segmentation and personalization: These features are designed for the full personalization of the platform in order to reach different types of customers and appeal to their individual needs regarding the company that is using Liferay.
Multichannel support: The features in multichannel support include APIs, adaptive media, and responsive design, providing companies with the ability to apply Liferay's full customization to their digital experience platform's design and function.
Search: Liferay Digital Experience Platforms provide various features for search integrations, multi-language search, and options for filtering and sorting.
Analytics and optimization: A crucial part of every digital experience platform is the analytics option for companies to monitor the data of their users and, based on it, improve their approach. That is why Liferay Digital Experience Platform provides five different analytics features.
Cloud capability: To provide companies with the best possible experience, Liferay offers various features regarding the proper operation of the platforms, including real-time alerts, monitoring, and options for backup and restoration.

Liferay Digital Experience Platform Benefits

Liferay Digital Experience Platform offers the following benefits:

Creation of custom solutions
Simplification of IT management
Unity of disparate systems
Developer freedom.

Reviews from Real Users

According to a Communications head at a university, Liferay is a secure platform and the interface is user-friendly, with a great look and feel.

Preeti S., Senior Manager - Cloud Transformation at a computer software company, remarks that she's seenmultiple projects where Enterprise portals are implemented using Liferay, confirming the popularity and vast user base of this digital experience platform.

Liferay

Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.

Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization, reporting, and case management features are appreciated, improvements in integrations and live support are noted. Users find onboarding complex and seek a more streamlined interface and advanced features like enhanced CRM interaction and post-editing capabilities. The platform is particularly useful in managing omnichannel engagement, integrating platforms like Facebook, WhatsApp, LinkedIn, YouTube, and Instagram, and providing extensive analytics and reporting.

What are the key features of Sprinklr?

Customization and AI Analytics: Tailor solutions with custom rule engines and AI-powered insights.
Automation and Scheduling: Boost productivity with automated processes and smart content planning.
Integration with CRMs: Connect seamlessly for enhanced customer management.
Social Media Management: Comprehensive tools for managing and scheduling content across platforms.
Omnichannel Engagement: Integrate multiple platforms for consistent customer interaction.

What benefits can users expect from Sprinklr?

Improved Customer Experiences: Enhance customer satisfaction with efficient service management.
Operational Efficiency: Streamline processes with automation and comprehensive analytics.
User-Friendly Interface: Simplified operations and easier management for teams.
Comprehensive Social Media Coverage: Engage with audiences across multiple channels seamlessly.

Sprinklr is particularly effective for industries like cryptocurrency, where managing customer interactions via chatbots, live agents, and integrated platforms such as Facebook and WhatsApp is vital. Businesses use it for social listening, analytics, and advertising on platforms like LinkedIn and Instagram, benefiting from modules focused on care, engagement, listening, and advertising.

Sample Customers

Adidas, Carrefour, Cisco Systems, Danone, Fujitsu, Lufthansa Flight Training, Siemens, Société Générale and the United Nations

GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines

Liferay Digital Experience Platform vs. Sprinklr