ManageEngine IT360 and Lansweeper compete in the IT management domain. ManageEngine IT360 stands out in support and integration, while Lansweeper is preferred for asset discovery, especially in asset management-focused organizations.
Features: ManageEngine IT360 includes strong network monitoring, robust application performance monitoring, and a comprehensive IT operations management suite supporting multiple ITIL processes. Lansweeper excels in asset management, offering detailed insights into IT inventories with extensive asset discovery and reporting capabilities.
Room for Improvement: ManageEngine IT360 could enhance its asset visibility and streamline installation processes, broaden its deployment guides, and improve proactive issue identification. Lansweeper needs faster customer support, increased integration with third-party services, and to broaden monitoring features beyond asset management.
Ease of Deployment and Customer Service: ManageEngine IT360 supports both on-premises and cloud deployments, praised for its responsive customer service that assists effectively during setup. Lansweeper offers an easy on-premises installation but sometimes receives feedback for delayed support compared to ManageEngine IT360's superior service quality.
Pricing and ROI: ManageEngine IT360 incurs higher initial setup costs, justified by a comprehensive IT management feature set for substantial ROI. Lansweeper, with lower setup costs, provides notable ROI via efficient asset management, appealing to budget-conscious organizations seeking detailed insights into IT assets.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.
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