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SAP Signavio Process Manager vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iServer
Ranking in Business Process Design
13th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (9th)
SAP Signavio Process Manager
Ranking in Business Process Design
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Business Process Management (BPM) (10th)
 

Mindshare comparison

As of August 2026, in the Business Process Design category, the mindshare of iServer is 3.6%, up from 1.8% compared to the previous year. The mindshare of SAP Signavio Process Manager is 6.3%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design Mindshare Distribution
ProductMindshare (%)
SAP Signavio Process Manager6.3%
iServer3.6%
Other90.1%
Business Process Design
 

Featured Reviews

Antonios Lazanakis - PeerSpot reviewer
Senior IT Solution Architect at a financial services firm with 10,001+ employees
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…
Sravani Bodanapu - PeerSpot reviewer
Intelligent Ops Journey Expert at ANZ Banking Group
Process modeling has standardized complex banking workflows and drives data‑driven automation decisions
I would assess the impact of process modeling features on operational transparency as a four. I give it a four because of how well the platform could be utilized if one has a license or would be able to access it via collaborative features, and as well be able to communicate, making it less people dependent and more process dependent. A small gap of one is only because if the map has to be shared or if somebody has to work together on a map, similar to how we have Google Forms where more than two people can make changes simultaneously, the map does not allow that. One has to close it, and the next partner can only access the map after I close it. The existing changes are lost if they click on ignore or if they close the diagram. This is one feature which is sometimes bothersome. The gap of one is something that is personal feedback from my end. If someone is a newbie and they are building a map for the first time, they definitely go through a training module. But if somebody is jumping right in to build a map for the first time, which I did more than a couple of years ago, I felt that given the extent to which we have artificial intelligence capabilities right now, it would be nice if whenever you are saving a diagram and if I build it incorrectly in terms of adhering to BPMN 2.0, errors are shown, which is really nice. There are errors and warnings that need to be corrected to adhere to the standards. It is great that it allows me to save, but in order to correct the errors, if I do not understand what the error is trying to tell me. For example, sometimes it says that the element is named wrong. I understand that; it is a verb and noun that is a requirement. But sometimes it says the edge folding is not clear, and despite trying several times, I still do not get it. SAP could consider having AI capabilities to suggest how it can be done immediately on the screen itself, perhaps in the form of a virtual assistant or something. Today, for larger errors, I go to Google to check it and try to understand. If an assistant tells me that I think the arrow may be placed wrong, I think that would help me. It would save time and help me from looking up multiple dictionaries to understand what it is trying to say. At the moment, we are not integrating SAP Signavio Process Manager with existing ERP systems because internally I think we are using multiple enterprise resource planning tools. Because of that, there is a restraint to connect it with SAP Signavio Process Manager, and there is a lot of concern in terms of how data could be used because we work in a banking environment. We are not leveraging, and we have SAP S/4HANA. It would be great if there is a data lake that connects to the process, but at the moment, we do not do that. Every time we build a process, it is picked up by a different team, and they try to connect it with the data lake. It is a great feature which I think can be leveraged, but with the range of legacy systems that the company is using today, there is not much I can comment about how the ERP can be leveraged internally.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"iServer is a very flexible platform for defining your own enterprise architecture model."
"Central repository holding single version of truth."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"Tech support is very responsive. They solved issues within a prompt response time."
"This flexibility is the most helpful part in the standard version."
"The most valuable feature is its reporting capability. It offers various packages for different types of reports, such as business and project management reporting packs."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"We like the governance."
"The most valuable features of this solution are the portal for spreading it over the organization, the usability, and the workflow generator in the background."
"Using this solution has helped make the business transformation easier because you can take an existing process and improve on it as everybody collaborates on it."
"We worked together with Signavio for a customer and six months ago they had nothing, and from March this year up to November they began with zero users to now a complete 180-degree change where everybody's using Signavio, communicating and collaborating and modeling their processes."
"The most valuable feature is that you can customize it completely with all of the attributes that you need."
"This product has helped us to work within standards for process planning."
"The most valuable feature is the glossary. It is really nice because all of the information is centralized, and that is a big help to the company."
"One of the most valuable features is ease of use which has really been a good thing to put into the business. People like tools that they can just pick up and use straight-away."
"SAP Signavio Process Manager is a good solution that can be used in various organizations."
 

Cons

"iServer is a solid tool. Occasionally, we needed to contact the vendor to clarify details such as porting issues, missing components, and model specifics."
"It runs relatively slowly."
"More visualization techniques and ways to report the data might be helpful."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"Cannot see which activities are control activities."
"The performance is slow, which is something that should be improved."
"Customer service can be improved as the vendor is based in UK. Having regional support could improve time and communications."
"The modelling needs improvement, specifically forecasting capabilities and scenarios."
"Customer service/support was great in the beginning but is now extremely poor."
"I think where there is always room for improvement is the capability of integration with other solutions."
"It's very user-orientated, which is why I gave it a high rating, even if it is not perfect in every corner."
"The workflow automation of the solution is an area of concern where improvements are required."
"We would like to have a difference between a designer from the business and somebody from my team because they now have access to everything with the designer license, and that does not work if you are in a large organization."
"Being able to integrate the Workflow Accelerator with more products would be good."
"Signavio already offers a wonderful range of functions. If variant management and customer journeys are optimized, Signavio can definitely bask in the glory of BPM tools. We also see optimization potential in the management of licenses, e.g. no named users but rather floating licenses and integration into the company's active directory."
"More support for process improvement methodologies such as Lean Six Sigma would be good."
 

Pricing and Cost Advice

"The product has a moderate pricing."
"The solution is cheaper than its competitors."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"The price of iServer is reasonable compared to other solutions."
"My client purchased one editor license and the collaboration hub, which covers up to a hundred people."
"Comparatively, it is a bit costly when you look at similar tools with similar features."
"SAP Signavio charges a lot of money."
"We are only able to use the free academic licenses because we have a financial constraint. We are not able to pay for commercial licenses to use this kind of tool."
"I think we're spending about $150,000 a year on licensing costs."
"SAP is always more expensive. The per-user cost is hard to calculate and forecast for a big company."
"The customer Journey Modeler is more than twice the price of Process Manager, which is a lot."
"I rate the tool's pricing a nine out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Government
9%
Construction Company
6%
Manufacturing Company
6%
Manufacturing Company
13%
Financial Services Firm
9%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise45
 

Questions from the Community

What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
What advice do you have for others considering iServer?
I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.
Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What is your experience regarding pricing and costs for Signavio Process Manager?
I am not aware of the pricing and licensing of SAP Signavio Process Manager in the current firm I am working for. However, in my last company, Fidelity International, I was introduced to SAP Signav...
What advice do you have for others considering Signavio Process Manager?
I do use the collaborative workspace feature of SAP Signavio Process Manager. Our stakeholders who are outside of SAP Signavio Process Manager environment do use the collaborative feature because t...
 

Also Known As

No data available
Signavio Process Editor
 

Overview

 

Sample Customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten
Find out what your peers are saying about SAP Signavio Process Manager vs. iServer and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.