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SAP Signavio Process Manager vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iServer
Ranking in Business Process Design
13th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (9th)
SAP Signavio Process Manager
Ranking in Business Process Design
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
63
Ranking in other categories
Business Process Management (BPM) (10th)
 

Mindshare comparison

As of August 2026, in the Business Process Design category, the mindshare of iServer is 3.6%, up from 1.8% compared to the previous year. The mindshare of SAP Signavio Process Manager is 6.3%, down from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design Mindshare Distribution
ProductMindshare (%)
SAP Signavio Process Manager6.3%
iServer3.6%
Other90.1%
Business Process Design
 

Featured Reviews

Antonios Lazanakis - PeerSpot reviewer
Senior IT Solution Architect at a financial services firm with 10,001+ employees
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…
Sravani Bodanapu - PeerSpot reviewer
Intelligent Ops Journey Expert at ANZ Banking Group
Process modeling has standardized complex banking workflows and drives data‑driven automation decisions
I would assess the impact of process modeling features on operational transparency as a four. I give it a four because of how well the platform could be utilized if one has a license or would be able to access it via collaborative features, and as well be able to communicate, making it less people dependent and more process dependent. A small gap of one is only because if the map has to be shared or if somebody has to work together on a map, similar to how we have Google Forms where more than two people can make changes simultaneously, the map does not allow that. One has to close it, and the next partner can only access the map after I close it. The existing changes are lost if they click on ignore or if they close the diagram. This is one feature which is sometimes bothersome. The gap of one is something that is personal feedback from my end. If someone is a newbie and they are building a map for the first time, they definitely go through a training module. But if somebody is jumping right in to build a map for the first time, which I did more than a couple of years ago, I felt that given the extent to which we have artificial intelligence capabilities right now, it would be nice if whenever you are saving a diagram and if I build it incorrectly in terms of adhering to BPMN 2.0, errors are shown, which is really nice. There are errors and warnings that need to be corrected to adhere to the standards. It is great that it allows me to save, but in order to correct the errors, if I do not understand what the error is trying to tell me. For example, sometimes it says that the element is named wrong. I understand that; it is a verb and noun that is a requirement. But sometimes it says the edge folding is not clear, and despite trying several times, I still do not get it. SAP could consider having AI capabilities to suggest how it can be done immediately on the screen itself, perhaps in the form of a virtual assistant or something. Today, for larger errors, I go to Google to check it and try to understand. If an assistant tells me that I think the arrow may be placed wrong, I think that would help me. It would save time and help me from looking up multiple dictionaries to understand what it is trying to say. At the moment, we are not integrating SAP Signavio Process Manager with existing ERP systems because internally I think we are using multiple enterprise resource planning tools. Because of that, there is a restraint to connect it with SAP Signavio Process Manager, and there is a lot of concern in terms of how data could be used because we work in a banking environment. We are not leveraging, and we have SAP S/4HANA. It would be great if there is a data lake that connects to the process, but at the moment, we do not do that. Every time we build a process, it is picked up by a different team, and they try to connect it with the data lake. It is a great feature which I think can be leveraged, but with the range of legacy systems that the company is using today, there is not much I can comment about how the ERP can be leveraged internally.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Good and effective reporting features, which help in decision making."
"Tech support is very responsive. They solved issues within a prompt response time."
"The most valuable feature is its reporting capability. It offers various packages for different types of reports, such as business and project management reporting packs."
"The product has a valuable customized model."
"iServer is a very flexible platform for defining your own enterprise architecture model."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."
"It has helped having data lineage in the business cluster, which is used as control artifacts."
"One of the most important aspects of the product is that it helps us, as a global company, bridge the gap between operational excellence and customer experience management."
"SAP Signavio Process Manager is very responsive."
"Using this product makes our processes centralized and much better than documenting some things by scribbling them down on paper and distributing them."
"This product has helped us to work within standards for process planning."
"The features I find most valuable are ease of use and the Collaboration Hub."
"A complete business project management suite which seems to open endless possibility."
"Signavio is quite a useful application and easy to use for companies who already have a certain level of maturity or who have decided to implement process management."
"Using Signavio has changed the way people in our organization think about processes."
 

Cons

"It runs relatively slowly."
"I do not find it friendly to use."
"Setting up the Portal was very complex. We required a lot of support from the vendor."
"Requirements management needs to be improved."
"The migration tool needs to be included in the main package, and not as a separate license."
"The modelling needs improvement, specifically forecasting capabilities and scenarios."
"We could allocate permissions to use only specific components to the users rather than the entire instance."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"We sometimes experience downtime or a dropped connection, so I think that the stability can be improved for the SaaS solution."
"There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing."
"The user administration, the user-group administration, and the license models need improvement."
"It could use a better user interface, one that is more efficient."
"I would like to be able to link a single word within a textual description directly to the glossary."
"One thing that I found is in order to get us mobilized, get the processes modeled and get the right information out, we have had to use the API to create some custom reports."
"I would like to be able to include images in the documentation."
"We would like to have a difference between a designer from the business and somebody from my team because they now have access to everything with the designer license, and that does not work if you are in a large organization."
 

Pricing and Cost Advice

"The solution is cheaper than its competitors."
"The price of iServer is reasonable compared to other solutions."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"The product has a moderate pricing."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"SAP Signavio charges a lot of money."
"I think we're spending about $150,000 a year on licensing costs."
"I think that the price of the licenses is between $2,000 USD and $3,000 USD per license per year, plus the hub usage. I cannot remember the exact cost, but it is affordable."
"The product is expensive."
"My client purchased one editor license and the collaboration hub, which covers up to a hundred people."
"The customer Journey Modeler is more than twice the price of Process Manager, which is a lot."
"SaaS has no setup cost, just licensing fees."
"SAP is always more expensive. The per-user cost is hard to calculate and forecast for a big company."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Government
9%
Construction Company
6%
Manufacturing Company
6%
Manufacturing Company
13%
Financial Services Firm
9%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise45
 

Questions from the Community

What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
What advice do you have for others considering iServer?
I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.
Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What is your experience regarding pricing and costs for Signavio Process Manager?
I am not aware of the pricing and licensing of SAP Signavio Process Manager in the current firm I am working for. However, in my last company, Fidelity International, I was introduced to SAP Signav...
What advice do you have for others considering Signavio Process Manager?
I do use the collaborative workspace feature of SAP Signavio Process Manager. Our stakeholders who are outside of SAP Signavio Process Manager environment do use the collaborative feature because t...
 

Also Known As

No data available
Signavio Process Editor
 

Overview

 

Sample Customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten
Find out what your peers are saying about SAP Signavio Process Manager vs. iServer and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.