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Infor CloudSuite vs SAP S/4HANA Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Infor CloudSuite improved productivity and customer feedback, deferring a $7M expansion with an eight out of ten user rating.
Sentiment score
4.5
SAP S/4HANA Cloud users saw long-term ROI and efficiency, despite high initial costs and varied experiences.
The transcript suggests SAP S4HANA Cloud may offer cost and time savings.
 

Customer Service

Sentiment score
5.8
Infor CloudSuite support is rated 7-8/10, with strengths in assistance but challenges in customization and Asia-specific issues.
Sentiment score
6.9
SAP S/4HANA Cloud's service is praised for professionalism but criticized for long response times and support channel navigation challenges.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
The technical team is skilled, but the process of reaching the correct team is cumbersome from an end-user perspective.
My experience shows that it often requires another level or two to reach someone who can effectively address the problems.
For support of this product, I would rate it nine points.
 

Scalability Issues

Sentiment score
7.5
Infor CloudSuite efficiently scales with businesses, supporting integration, productivity, and global operations with minimal user-reported issues.
Sentiment score
7.7
SAP S/4HANA Cloud is praised for scalability, adaptability, and integration, suiting both large and small enterprises effectively.
 

Stability Issues

Sentiment score
7.1
Infor CloudSuite boasts 99.99% uptime with minimal issues, supported by frequent updates, customizations, and strong internet connectivity.
Sentiment score
7.4
SAP S/4HANA Cloud is praised for stability and performance, though updates and customizations can occasionally affect reliability.
Infor CloudSuite is very stable, provided there is a good internet connection.
SAP S_4HANA Cloud is very stable, especially for bigger corporates that are geographically spread out.
It is very flexible and can cater to every industry.
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, customization, regional pricing, and industry-specific functionalities to enhance user satisfaction.
SAP S/4HANA Cloud needs interface, mobile, and user improvements, with cost, integration, and complexity posing challenges for businesses.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
This reliance on ETL experts or data engineers is necessary to ensure clean quality data, which is critical for the effective operation of the SAP S_4HANA system.
It should have features or facilities so customers can get audit-related queries resolved independently without requiring ticket-based service.
The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs.
 

Setup Cost

Infor CloudSuite pricing is flexible and costly, offering value for high-revenue businesses with varied affordability perceptions.
SAP S/4HANA Cloud pricing is modular and expensive, typically more suitable for larger enterprises than smaller businesses.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
 

Valuable Features

Infor CloudSuite offers advanced features for manufacturing, finance, analytics, integration, scalability, and customization, enhancing digital transformation for enterprises.
SAP S/4HANA Cloud enhances business efficiency with integration, real-time analytics, scalability, and global access, supporting diverse platforms.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities.
Real-time analytics is valuable when data is visible to all segments.
SAP S_4HANA Cloud has OLTP and OLAP together in the same system.
Some of the most important features include data analytics and real-time data analysis capabilities.
 

Categories and Ranking

Infor CloudSuite
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
17
Ranking in other categories
CRM (19th), ERP (13th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (7th), Product Configuration and Quoting (5th), Warehouse Management (3rd), Cloud HCM (6th), Financial Close Software (3rd)
SAP S/4HANA Cloud
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
55
Ranking in other categories
Cloud ERP (2nd)
 

Mindshare comparison

While both are Enterprise Resource Planning solutions, they serve different purposes. Infor CloudSuite is designed for ERP and holds a mindshare of 2.0%, up 1.1% compared to last year.
SAP S/4HANA Cloud, on the other hand, focuses on Cloud ERP, holds 16.4% mindshare, up 11.9% since last year.
ERP
Cloud ERP
 

Featured Reviews

Dietmar Müller - PeerSpot reviewer
Provides integrated solutions for international business operations
Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities. It does not require hardware or extensive IT expertise, which are standard advantages for cloud solutions. Its integration capabilities with Microsoft features are notable. Additionally, it is a highly scalable and stable solution, useful for large enterprises engaged in international business. It is also easy to maintain compared to other ERP solutions.
Ramesh Pampana - PeerSpot reviewer
Extensive real-time analytics and superior support enhance decision making but continued product evolution impacts existing investments
Improvement is needed, and they need to slow down. When I say slow down, they need to do more validation. Things are going rapidly and changing fast. For example, they moved from SAP SRM product to SAP CLM. They bought IBM CLM and marketed it as SAP CLM. Shortly after, they bought SAP Ariba and discontinued the SAP CLM product. Now they state that SAP SRM is outdated and has reached sunset. The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs. From a consulting perspective, it appears that SAP's biggest competitor is itself, as they sometimes discontinue their own products to promote new ones.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Healthcare Company
11%
Computer Software Company
8%
Educational Organization
7%
Computer Software Company
16%
Manufacturing Company
13%
Financial Services Firm
5%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
What do you like most about SAP S/4HANA Cloud?
The manufacturing area is a good feature.
What is your experience regarding pricing and costs for SAP S/4HANA Cloud?
SAP S/4HANA Cloud is very expensive, both to purchase and maintain. It's important to evaluate the costs of recruiting and maintaining trained personnel as it's not just a one-time payment yet requ...
What needs improvement with SAP S/4HANA Cloud?
While SAP S/4HANA Cloud offers numerous functional benefits and powerful integration capabilities, there remain certain usability and operational challenges—particularly within the Fiori applicatio...
 

Also Known As

SyteLine
SAP S4HANA Cloud
 

Overview

 

Sample Customers

PRIDE Industries
La Trobe University, Carrefour Comércio e Indústria Ltda, Delaware Consulting and Corning Inc.
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: July 2025.
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