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IFS Cloud Platform vs TeamSupport comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Help Desk Software
22nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (32nd), Customer Experience Management (10th), Field Service Management (2nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), IT Service Management (ITSM) (18th), License Management (2nd)
TeamSupport
Ranking in Help Desk Software
38th
Average Rating
7.0
Reviews Sentiment
6.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 2.0%, up from 1.7% compared to the previous year. The mindshare of TeamSupport is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform2.0%
TeamSupport0.9%
Other97.1%
Help Desk Software
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Consultant at Arcwide
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
it_user1343835 - PeerSpot reviewer
Manager at a computer software company with 501-1,000 employees
Stable, easy to install, and cost effective, but it needs better integration and data management
It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises."
"The solution overall is very versatile and flexible, especially compared to other products."
"Prior to using the IFS site, it was quite difficult for us to track, access, and extract the inventory available to us, and once we started using IFS, it introduced us to a way to track and monitor the inventory, which from a user perspective is extremely useful for us."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"We could quickly understand what was going on and what the customer wanted to do."
"Individual user profiles that can be configured as templates to minimize data entry."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"The most valuable feature to us was the capability to quickly identify the tickets we have open with people and follow up them."
"The two most valuable features are the portal and reporting."
"Absolutely, we have seen a return on our investment."
"It is more flexible than our current solution."
 

Cons

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"There are certain digital features that need to be incorporated, such as IOP."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Technical support could be improved."
"Documentation-wise, they need more."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"It's a very cost-effective solution, but it's not robust."
"Yes. Major system issues and outages during our implementation."
"It needs better integration with other tools like Jira."
 

Pricing and Cost Advice

"Pricing is an area that could be improved. They could be more competitive."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"There are varying license levels that you can purchase."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"We pay for a license to use the solution, which is not very expensive."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"The price is approximately $70 per agent, per month."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
9%
Construction Company
9%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
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Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Find out what your peers are saying about IFS Cloud Platform vs. TeamSupport and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.