We performed a comparison between IFS Cloud Platform and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Individual user profiles that can be configured as templates to minimize data entry."
"We could quickly understand what was going on and what the customer wanted to do."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The solution overall is very versatile and flexible, especially compared to other products."
"The most valuable feature is the distribution module."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"The two most valuable features are the portal and reporting."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Aspects of HR and payroll could be better."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"It needs better integration with other tools like Jira."
Earn 20 points
IFS Cloud Platform is ranked 7th in Help Desk Software with 29 reviews while TeamSupport is ranked 42nd in Help Desk Software. IFS Cloud Platform is rated 7.8, while TeamSupport is rated 7.0. The top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo, whereas TeamSupport is most compared with . See our IFS Cloud Platform vs. TeamSupport report.
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