IFS Cloud Platform vs SolarWinds Web Help Desk comparison

IFS and SolarWinds are both solutions in the Help Desk Software category. IFS is ranked #12 with an average rating of 8.0, while SolarWinds is ranked #16 with an average rating of 9.0. IFS holds a 1.8% mindshare in HDS, compared to SolarWinds’s 1.3% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 85% of SolarWinds users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

4,095 Views
573 Comparison Views

87% willing to recommend

SolarWinds Web Help Desk

Read 7 SolarWinds Web Help Desk reviews

576 Views
467 Comparison Views

85% willing to recommend

IFS Cloud Platform

SolarWinds Web Help Desk

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

IFS Cloud Platform and SolarWinds Web Help Desk are both enterprise solutions catering to different needs, with IFS Cloud Platform showing strength in enterprise resource planning and SolarWinds Web Help Desk offering targeted IT service management capabilities.

Features: IFS Cloud Platform provides comprehensive modules for manufacturing, supply chain, human resources, and finance management, allowing it to handle complex business processes. It also boasts a user-friendly interface with advanced filtering and navigating capabilities. SolarWinds Web Help Desk offers excellent IT asset and incident management, automated ticketing, and customizable reporting, making it ideal for streamlined IT service management.

Room for Improvement: IFS Cloud Platform could enhance its intuitive design for easier integration and more customization for its users. Its complex features might also be overwhelming for smaller businesses. SolarWinds Web Help Desk might benefit from expanding its capabilities to include broader enterprise functionalities, improving its customization for more personalized solutions, and enhancing interface design for more user-friendly interactions.

Ease of Deployment and Customer Service: IFS Cloud Platform supports both cloud and on-premise deployments with robust customer support, offering a versatile setup for various business needs. SolarWinds Web Help Desk is noted for its easy implementation, especially in cloud environments, and focuses on responsive customer service tailored for IT departments.

Pricing and ROI: IFS Cloud Platform generally requires a higher upfront investment due to its extensive features, yet this can lead to significant ROI through improved operational efficiencies. SolarWinds Web Help Desk involves a more cost-effective initial expense, offering ROI by enhancing IT service management and reducing downtime. IFS targets enterprise-wide ROI while SolarWinds emphasizes cost-efficient IT support returns.

To learn more, read our detailed IFS Cloud Platform vs. SolarWinds Web Help Desk Report (Updated: July 2025).

Buyer's Guide

IFS Cloud Platform vs. SolarWinds Web Help Desk

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (20th), Customer Experience Management (8th), Field Service Management (1st), ERP (12th), Activity Based Costing Software (6th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (2nd)

SolarWinds Web Help Desk

Ranking in Help Desk Software

16th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.1% compared to the previous year. The mindshare of SolarWinds Web Help Desk is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Shadi Shaar

Healthcare Informatics Consultant at Dammam University

Supports case and incident reporting with responsive support

Some features in the product are supposed to run. However, if they don't, it may require some time to configure or fix them, such as asset management. We have been struggling with asset management in SolarWinds Web Help Desk. The software offers a range of features that we haven't fully utilized, such as inventory management and an approval system. While we are utilizing the asset management functionality, there have been some defects that need addressing. Some users prefer to have another big interface, but unfortunately, this option is not available in SolarWinds Web Help Desk.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"The most valuable feature is the distribution module."

"A high level of ERP can be handled in IFS."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"The product is quite flexible."

"Individual user profiles that can be configured as templates to minimize data entry."

More IFS Cloud Platform pros

"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."

"Once installed, it runs like a charm and doesn't ever crash."

"It is easy to use."

"The most valuable feature of this solution is the assets management module."

"SolarWinds is scalable as far as adding devices and servers."

"SolarWinds supports case and incident reporting. This includes logging incidents and tracking them efficiently. Additionally, it is compatible and approved by the ITIL foundation and standards, meeting world-class standards."

Cons

"The solution's reporting tools still require improvement."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Customization needs to be improved."

"Documentation-wise, they need more."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

More IFS Cloud Platform cons

"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."

"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."

"This solution needs to have mobile application support added."

"It would be good if there were training and tutorial videos on the Web Help Desk."

"A little outdated compared to newer products that include protection and detection."

Pricing and Cost Advice

"It is better to buy implementation services from IFS than from partners"

"Pricing is an area that could be improved. They could be more competitive."

"We pay for a license to use the solution, which is not very expensive."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"There's an additional yearly cost for support."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

More IFS Cloud Platform pricing and cost advice

"They charge by the technician. It costs $117 per technician per year."

"When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

Retailer

16%

Performing Arts

11%

Manufacturing Company

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What needs improvement with SolarWinds Web Help Desk?

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What is your primary use case for SolarWinds Web Help Desk?

SolarWinds Web Help Desk is a case management system. Each user logs their concerns or problems into the portal, which are then assigned to one of our support engineers responsible for managing the...

See all answers

What advice do you have for others considering SolarWinds Web Help Desk?

SolarWinds Web Help Desk could be beneficial for generating automated responses, such as ONIQ. Since we receive multiple cases from similar backgrounds, it would streamline the process if the syste...

See all answers

Comparisons

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Compared 13% of the time

IBM Maximo vs IFS Cloud Platform

Compared 9% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 8% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 7% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

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ServiceNow vs SolarWinds Web Help Desk

Compared 17% of the time

Freshservice vs SolarWinds Web Help Desk

Compared 17% of the time

Zendesk vs SolarWinds Web Help Desk

Compared 17% of the time

BMC Helix ITSM vs SolarWinds Web Help Desk

Compared 14% of the time

ManageEngine ServiceDesk Plus vs SolarWinds Web Help Desk

Compared 14% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

August 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

August 2025

Download SolarWinds Web Help Desk product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.

SolarWinds

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

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Buyer's Guide

IFS Cloud Platform vs. SolarWinds Web Help Desk

July 2025

Free Report: IFS Cloud Platform vs. SolarWinds Web Help Desk

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