We use this for our ticketing system for all the departments, not just IT but Data, HR, maintenance, etc.
SolarWinds Web Help Desk is #30 ranked solution in top Help Desk Software. PeerSpot users give SolarWinds Web Help Desk an average rating of 6.8 out of 10. SolarWinds Web Help Desk is most commonly compared to ServiceNow: SolarWinds Web Help Desk vs ServiceNow. SolarWinds Web Help Desk is popular among the large enterprise segment, accounting for 54% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 22% of all views.
SolarWinds Web Help Desk OverviewUNIXBusinessApplication
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What is SolarWinds Web Help Desk?
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
- Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
- Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
- Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
- Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
- Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
- Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
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