Top 10 SolarWinds Web Help Desk Alternatives

Name: SolarWinds Web Help Desk
Brand: SolarWinds
Rating: 3.8 (8 reviews)

Vendor: SolarWinds

3.8 out of 5

8 reviews
85% willing to recommend

Leave a review

Top SolarWinds Web Help Desk Competitors

Discover the top alternatives and competitors to SolarWinds Web Help Desk based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, Zendesk, and Freshservice. The alternatives are sorted based on how often peers compare the solutions.

SolarWinds Alternatives Report

Learn what solutions real users are comparing with SolarWinds, and compare use cases, valuable features, and pricing.

Get the alternatives report

ServiceNow

4.3 out of 5

ServiceNow

4.3 out of 5

ServiceNow offers comprehensive IT service automation with advanced features for large enterprises. In comparison, SolarWinds Web Help Desk provides an intuitive system favored for its simplicity and cost-effectiveness, making it suitable for small to medium-sized organizations aiming for quick ROI.

Download ServiceNow vs. SolarWinds Web Help Desk Report

Pricing

ServiceNow has higher setup costs compared to SolarWinds Web Help Desk, which offers a more affordable initial setup.

View comparison

Pricing

ServiceNow has higher setup costs compared to SolarWinds Web Help Desk, which offers a more affordable initial setup.

Zendesk

4.0 out of 5

Zendesk

4.0 out of 5

SolarWinds Web Help Desk provides strong asset management and ticketing, making it ideal for cost-effective IT service management. In comparison, Zendesk offers extensive integrations and a smooth cloud setup, appealing to businesses seeking comprehensive customer relationship management and enhanced engagement tools.

Download SolarWinds Web Help Desk vs. Zendesk Report

Pricing

We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.

The price is very competitive.

View comparison

Pricing

We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.

The price is very competitive.

Freshservice

4.1 out of 5

Freshservice

4.1 out of 5

SolarWinds Web Help Desk offers strong support and cost-effective solutions with essential IT functionalities. In comparison, Freshservice provides advanced automation and cloud-based flexibility, appealing to those desiring greater integration capabilities, even if it requires a higher initial investment.

Download Freshservice vs. SolarWinds Web Help Desk Report

Pricing

SolarWinds Web Help Desk has a lower initial setup cost compared to Freshservice, providing a cost-effective entry point, while Freshservice justifies its higher setup cost with advanced features and flexibility, appealing to businesses seeking comprehensive functionality.

View comparison

Pricing

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM excels in advanced incident management and AI-driven insights, appealing to large enterprises seeking comprehensive solutions. In comparison, SolarWinds Web Help Desk offers affordability and intuitive service, attracting cost-conscious organizations with straightforward setups and essential IT functionalities.

Download BMC Helix ITSM vs. SolarWinds Web Help Desk Report

Pricing

BMC Helix ITSM has a higher setup cost, resonating with its extensive features, while SolarWinds Web Help Desk offers a more budget-friendly setup option, appealing for organizations prioritizing cost savings.

View comparison

Pricing

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus appeals with cost-effective pricing and scalable solutions. In comparison, SolarWinds Web Help Desk emphasizes comprehensive asset management and advanced reporting. ManageEngine supports quick deployment and efficiency, while SolarWinds focuses on robust post-deployment support and a feature-rich investment.

Download ManageEngine ServiceDesk Plus vs. SolarWinds Web Help Desk Report

Pricing

ManageEngine ServiceDesk Plus has lower setup costs than SolarWinds Web Help Desk, offering a more budget-friendly initial investment for users. SolarWinds Web Help Desk, however, provides a richer feature set, justifying the higher upfront costs for comprehensive needs.

View comparison

Pricing

Freshdesk

4.1 out of 5

Freshdesk

4.1 out of 5

Freshdesk's competitive pricing and customer service make it ideal for small to medium businesses prioritizing affordability. In comparison, SolarWinds Web Help Desk's robust features and performance are suited for IT-centric environments valuing comprehensive functionality despite higher costs.

Download Freshdesk vs. SolarWinds Web Help Desk Report

Pricing

Freshdesk offers competitive setup costs, making it an affordable option, while SolarWinds Web Help Desk tends to have higher initial setup costs, appealing to businesses with a more flexible budget.

View comparison

Pricing

Freshdesk offers competitive setup costs, making it an affordable option, while SolarWinds Web Help Desk tends to have higher initial setup costs, appealing to businesses with a more flexible budget.

ConnectWise PSA

4.1 out of 5

ConnectWise PSA

4.1 out of 5

SolarWinds Web Help Desk attracts tech buyers seeking affordable pricing, ease of use, and reliable customer support. In comparison, ConnectWise PSA appeals to those prioritizing advanced project management and CRM capabilities, accepting a higher investment for extensive features and customizable workflows.

Download ConnectWise PSA vs. SolarWinds Web Help Desk Report

Pricing

SolarWinds Web Help Desk has a lower setup cost compared to ConnectWise PSA, highlighting a more budget-friendly option for those concerned with initial expenses. ConnectWise PSA, while potentially more expensive upfront, may offer broader features.

View comparison

Pricing

BMC FootPrints Service Core

4.1 out of 5

BMC FootPrints Service Core

4.1 out of 5

BMC FootPrints Service Core excels in customizable workflows and cost-effectiveness, appealing to those needing flexible deployment. In comparison, SolarWinds Web Help Desk attracts with its comprehensive feature set and swift implementation, making it ideal for organizations focusing on asset management efficiency.

Download BMC FootPrints Service Core vs. SolarWinds Web Help Desk Report

Pricing

BMC FootPrints Service Core has a higher setup cost than SolarWinds Web Help Desk, which offers a more affordable initial implementation.

View comparison

Pricing

BMC FootPrints Service Core has a higher setup cost than SolarWinds Web Help Desk, which offers a more affordable initial implementation.

N-able MSP Manager

3.9 out of 5

N-able MSP Manager

3.9 out of 5

SolarWinds Web Help Desk highlights asset management and automation, catering to cost-conscious users prioritizing customization. In comparison, N-able MSP Manager emphasizes seamless integration and monitoring, appealing to businesses seeking scalable solutions through streamlined cloud-based deployment and comprehensive operational control for improved efficiency.

Download N-able MSP Manager vs. SolarWinds Web Help Desk Report

Pricing

SolarWinds Web Help Desk offers a straightforward setup with transparent costs, while N-able MSP Manager provides a more tailored initial setup process that could involve variable expenses.

View comparison

Pricing

SolarWinds Web Help Desk offers a straightforward setup with transparent costs, while N-able MSP Manager provides a more tailored initial setup process that could involve variable expenses.

Related categories

Help Desk Software

IT Asset Management

IT Service Management (ITSM)