IFS Cloud Platform vs Sendbird comparison

IFS and Sendbird are both solutions in the Help Desk Software category. IFS is ranked #21 with an average rating of 6.5, while Sendbird is ranked #11 with an average rating of 8.1. IFS holds a 1.8% mindshare in HDS, compared to Sendbird’s 0.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,297 Views
848 Comparison Views

87% willing to recommend

Sendbird

Read 7 Sendbird reviews

731 Views
366 Comparison Views

87% willing to recommend

IFS Cloud Platform

Sendbird

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

IFS Cloud Platform and Sendbird offer distinct enterprise solutions, focusing on business management and real-time communication respectively. IFS Cloud may be more favorable in pricing and support, but Sendbird is seen as superior due to its advanced features.

Features: IFS Cloud Platform offers powerful enterprise management capabilities, extensive supply chain management, and an integrated suite for human resources. Sendbird excels with its real-time chat integration, messaging tools, and robust support for media in communications.

Room for Improvement: IFS Cloud could enhance its user interface flexibility, reduce the complexity of initial setup, and improve scalability for smaller businesses. Sendbird might benefit from expanding customizability, integrating more third-party applications, and refining its analytics features for better insights.

Ease of Deployment and Customer Service: IFS Cloud provides thorough support during complex deployments, accommodating extensive business solutions. Sendbird offers a streamlined deployment with exceptional assistance, specifically designed for its communication services.

Pricing and ROI: IFS Cloud involves high upfront costs but promises significant ROI for large-scale operations with its comprehensive solutions. Sendbird offers a cost-effective investment, particularly appealing to businesses seeking immediate returns in communication.

To learn more, read our detailed IFS Cloud Platform vs. Sendbird Report (Updated: December 2025).

Buyer's Guide

IFS Cloud Platform vs. Sendbird

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

1.0

Sendbird improved ROI by streamlining communication, enhancing engagement, increasing user retention, reducing costs, and boosting customer satisfaction.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the Sendbird report

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

6.0

The Sendbird support team is friendly and responsive, but struggles with technical issues; users prefer using documentation.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

No quotes available

For more quotes and insights, download the Sendbird report

Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

6.3

Sendbird efficiently manages high-traffic, supports scalability, minimizes documentation reliance, and reliably handles thousands of users despite occasional SDK issues.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

The scalability is quite effective.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

6.0

Sendbird is largely stable with minor issues like URL thumbnails and read receipts, earning user ratings of 7-8/10.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Sendbird works well overall, the stability is sometimes affected by chat lists being randomly ordered rather than in chronological order.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Sendbird faces challenges with SDK delay, high costs, integration issues, and support, needing feature enhancements and better documentation.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

The documentation for integrating with the Flutter framework is lacking detailed information.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Enterprise users find Sendbird expensive, with high starting prices and costly customization, affecting switching and trial decisions.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

The subscription cost is quite high, which prevents us from subscribing before the project completion and user testing.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Sendbird provides scalable, real-time chat features with intuitive API management, supporting large groups and including statuses and reactions.

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value.

Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

For more quotes and insights, download the Sendbird report

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

21st

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (35th), Customer Experience Management (9th), Field Service Management (2nd), ERP (19th), Activity Based Costing Software (9th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (15th), IT Service Management (ITSM) (19th), License Management (2nd)

Sendbird

Ranking in Help Desk Software

11th

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Enterprise Social Software (7th), AI Customer Experience Personalization (2nd), AI Customer Support (2nd)

Mindshare comparison

As of January 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.4% compared to the previous year. The mindshare of Sendbird is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Sendbird	0.7%
IFS Cloud Platform	1.8%
Other	97.5%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

Read full review

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

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What is your primary use case for Sendbird?

See all answers

Comparisons

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Compared 14% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

ServiceNow vs IFS Cloud Platform

Compared 4% of the time

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Atera vs Sendbird

Compared 26% of the time

Jamf School vs Sendbird

Compared 19% of the time

Vinculum Solutions VIN PIM Product Information Management vs Sendbird

Compared 18% of the time

Zendesk vs Sendbird

Compared 12% of the time

ServiceNow vs Sendbird

Compared 7% of the time

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Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Sendbird product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Sendbird Calls, Sendbird Desk

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Information Not Available

Buyer's Guide

IFS Cloud Platform vs. Sendbird

December 2025

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