We performed a comparison between IBM Tivoli NetCool Impact and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."
"This product allows us to make use of open-source products, including running Java code."
"The solution is great at being able to fetch almost any kind of file."
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."
"It's easy to set up."
"It is easy to use and simple to learn."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is a product that is familiar for a lot of users."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"The solution is somewhat complicated. It's not exactly straightforward."
"IBM is not investing in the development of the on-premise version of this solution."
"Stability-wise, this product needs to be improved."
"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"It should have better integrations with other solutions."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There is room for improvement in the stability of ServiceNow."
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IBM Tivoli NetCool Impact is ranked 9th in Event Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. IBM Tivoli NetCool Impact is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Tivoli NetCool Impact writes "Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Tivoli NetCool Impact is most compared with IBM Tivoli NetCool OMNIbus and IDERA SQL Safe Backup, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IBM Tivoli NetCool Impact vs. ServiceNow IT Operations Management report.
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