IBM Tivoli NetCool Impact vs ServiceNow IT Operations Management comparison

IBM Tivoli NetCool Impact vs. ServiceNow IT Operations Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli NetCool Impact

Ranking in Event Monitoring

9th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in Event Monitoring

3rd

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Management (14th), IT Infrastructure Monitoring (15th), AIOps (4th)

Mindshare comparison

As of October 2026, in the Event Monitoring category, the mindshare of IBM Tivoli NetCool Impact is 5.4%, up from 3.0% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 6.0%, down from 17.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	6.0%
IBM Tivoli NetCool Impact	5.4%
Other	88.6%

Event Monitoring

Featured Reviews

Hennie Du Toit

Principal Specialist Architecture And Governance at a tech services company with 501-1,000 employees

Event management strengthens with automation but needs better event flooding handling

Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The operational views and third party connections to fetch the data and to help engage on more activities are the most valuable aspects of the solution."

"This product allows us to make use of open-source products, including running Java code."

"The solution is great at being able to fetch almost any kind of file."

"I can recommend Netcool/Impact because it's the perfect solution when it comes to invoking ISPF APA and using ISPF integration throughout the rest of your other products."

"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."

"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."

"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

"IT support management is the most valuable feature and a very good product."

"ServiceNow IT Operations Management pays for itself because of how flexible it is, and it's a very strong tool."

"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."

"The solution is very capable and user friendly."

"Customer service is excellent."

"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."

"The solution is easy to use and has great orchestration and automation capabilities."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

More ServiceNow IT Operations Management pros

Cons

"Stability-wise, this product needs to be improved."

"IBM is not investing in the development of the on-premise version of this solution."

"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

"The solution is somewhat complicated. It's not exactly straightforward."

"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."

"The stability of this solution is somewhat less than other similar products that I have used."

"For improvement, I'd say the dashboard and the overall GUI could use some work."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"If you are new to using the solution, you will find the setup complex."

"There is room for improvement in the stability of ServiceNow."

"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."

"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"It didn't provide as much value as we thought it would."

"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."

"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

"The price of ServiceNow IT Operations Management is expensive."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The cost of ServiceNow is much higher."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It has different subscription models."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"There are additional costs, you have to pay more for everything."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Construction Company

14%

Comms Service Provider

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What needs improvement with IBM Tivoli NetCool Impact?

What is your primary use case for IBM Tivoli NetCool Impact?

IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...

What advice do you have for others considering IBM Tivoli NetCool Impact?

We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

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Product Reports

IBM Tivoli NetCool Impact

Download IBM Tivoli NetCool Impact product report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

Tivoli NetCool Impact

ServiceNow ITOM

Overview

IBM Tivoli NetCool Impact offers AI-driven network management and integration capabilities, handling complex tasks with open-source tools. It's widely used for event correlation and data consolidation, supporting seamless connections for effective network operations.

IBM Tivoli NetCool Impact is extensively leveraged within network management, focusing on event correlation and ticketing. It aggregates data from multiple sources, facilitating streamlined event handling. Essential to Netcool teams, it is employed to manage events inside Omnibus and integrate with ticketing systems like Remedy. Its functionalities cover event management, data enrichment from external databases, and alarm handling through connectivity with tools like Excel. While it is appreciated for its automation, correlation modeling, and custom function creation, enhancements are needed for event flooding management, root cause correlation, and stability. Challenges exist in modern technology integration and better configuration processes.

What are IBM Tivoli NetCool Impact's Key Features?

AI-Driven Network Management: Intelligent network operations through AI capabilities.
ISPF APA Support: Integration with ISPF APA enhances performance.
Integration Capabilities: Connects seamlessly with third-party systems.
Data Handling: Manages extensive volumes and types of data efficiently.
Automation Capabilities: Streamlines processes through robust automation features.
Custom Function Creation: Enables creation of tailored functions for specific needs.

What Benefits Should Users Look for in Reviews?

Operational Efficiency: Look for improved handling of network events.
Data Consolidation: Facilitates merging data from different sources.
Streamlined Events Management: Efficiently manages and streamlines event workflows.
Enhanced Connectivity: Supports connections with databases and applications.

IBM Tivoli NetCool Impact is implemented across multiple industries for efficient network management, especially where event correlation and data integration are critical. Enterprise environments rely on its capability to handle diverse data formats and volumes. Its integration with enterprise applications and databases makes it suitable for sectors demanding reliable network operations and data management strategies.

IBM

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)

servicenow, TransAlta, NATS, Symantec

IBM Tivoli NetCool Impact vs. ServiceNow IT Operations Management