IBM Tivoli NetCool Impact vs OpenText AI Operations Management comparison

IBM and OpenText are both solutions in the Event Monitoring category. IBM is ranked #9 with an average rating of 7.0, while OpenText is ranked #6 with an average rating of 8.0. IBM holds a 3.9% mindshare in EM, compared to OpenText’s 7.8% mindshare. Additionally, 100% of IBM users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

IBM Tivoli NetCool Impact

Read 5 IBM Tivoli NetCool Impact reviews

486 Views
413 Comparison Views

100% willing to recommend

OpenText AI Operations Mana...

Read 49 OpenText AI Operations Management reviews

2,159 Views
842 Comparison Views

92% willing to recommend

IBM Tivoli NetCool Impact

OpenText AI Operations Mana...

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Executive SummaryUpdated on Dec 28, 2025

IBM Tivoli NetCool Impact and OpenText AI Operations Management are competing products in enterprise-level operations automation and service assurance. OpenText AI Operations Management seems to have the upper hand due to its advanced analytics and broader adaptability.

Features: IBM Tivoli NetCool Impact integrates with other models and external systems, supports event correlation, and offers real-time data processing. OpenText AI Operations Management provides AI-powered insights, predictive analytics, and cloud-based flexibility.

Room for Improvement: IBM Tivoli NetCool Impact may enhance its cloud capabilities, reduce time for full implementation, and improve AI functions transitioning. OpenText AI Operations Management might consider updating its user interface, improving anomaly detection automation, and enhancing integration with third-party systems.

Ease of Deployment and Customer Service: OpenText AI Operations Management offers a cloud model for faster deployment with excellent customer support. IBM Tivoli NetCool Impact requires more time for on-premises deployment but benefits from comprehensive onboarding and reliable post-implementation support.

Pricing and ROI: IBM Tivoli NetCool Impact is cost-effective with lower setup costs, appealing to budget-conscious buyers, and promises a favorable long-term ROI. OpenText AI Operations Management justifies a higher initial cost with advanced AI capabilities, suggesting a quicker ROI through reduced operational inefficiencies.

To learn more, read our detailed IBM Tivoli NetCool Impact vs. OpenText AI Operations Management Report (Updated: February 2026).

Buyer's Guide

IBM Tivoli NetCool Impact vs. OpenText AI Operations Management

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli NetCool Impact

Ranking in Event Monitoring

9th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText AI Operations Mana...

Ranking in Event Monitoring

6th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

IT Operations Analytics (7th), Cloud Monitoring Software (20th)

Mindshare comparison

As of February 2026, in the Event Monitoring category, the mindshare of IBM Tivoli NetCool Impact is 3.9%, up from 3.0% compared to the previous year. The mindshare of OpenText AI Operations Management is 7.8%, up from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
OpenText AI Operations Management	7.8%
IBM Tivoli NetCool Impact	3.9%
Other	88.3%

Event Monitoring

Featured Reviews

Hennie Du Toit

Principal Specialist Architecture and Governance at a tech services company with 501-1,000 employees

Event management strengthens with automation but needs better event flooding handling

Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that. Better root cause correlation and faster processing for IBM Tivoli NetCool Impact would be helpful. If there can be more end-to-end functionality, such as observability tools built in natively, that would be great. With correlation, IBM Tivoli NetCool Impact has many functions, but we've built them custom-built. Functions such as automated logging, automated dispatching, and automated notification of engineers could be native in the tool.

Read full review

reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards

OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product allows us to make use of open-source products, including running Java code."

"It is easy to integrate with other models such as Oracle, other systems, external systems, and to reach events."

"The stability has been very good for IBM Tivoli NetCool Impact, rated around eight or nine."

"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

"The solution is great at being able to fetch almost any kind of file."

"It is stable."

"I rate OpenText Operations Bridge as a solid nine on a scale of one to ten."

"We haven't faced any stability issues. There hasn't been any crashes or glitches."

"The Performance Manager provides great insight into our systems' performance."

"The initial setup is pretty straightforward. It's not complex at all."

"Flexible dashboard with the availability of widgets."

"The integration with the ticketing tool makes sure that there is a record for every issue."

"The most valuable feature is its ability to integrate with everything."

More OpenText AI Operations Management pros

Cons

"Stability-wise, this product needs to be improved."

"The solution is somewhat complicated. It's not exactly straightforward."

"IBM is not investing in the development of the on-premise version of this solution."

"Better handling of event flooding in IBM Tivoli NetCool Impact would be beneficial. If there are massive issues with power, for example, and we get millions of events, then it struggles to deal with that."

"For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

"The pricing is a bit expensive for smaller companies."

"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."

"The latest versions of the service reporting dashboards need improvement, such as service modeling."

"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."

"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."

"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."

"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."

"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."

More OpenText AI Operations Management cons

Pricing and Cost Advice

"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

"Licensing of IBM Tivoli NetCool Impact depends on the number of nodes on the element that you are monitoring."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"Setup costs can be high depending on the partner, but it is worth it."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"The licensing cost for this solution is approximately $1,000 USD."

"The cost is very high."

"It is competitive."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

11%

Manufacturing Company

10%

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	35

Questions from the Community

What needs improvement with IBM Tivoli NetCool Impact?

See all answers

What is your primary use case for IBM Tivoli NetCool Impact?

IBM Tivoli NetCool Impact is our event management tool, specifically the umbrella fault management tool set. All of our events across the network correlate the data for us, and we have certain use ...

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What advice do you have for others considering IBM Tivoli NetCool Impact?

We remain a partner with IBM Tivoli and continue using their products. We use IBM Tivoli NetCool Impact's AIOps functionality. We experienced some skills issues, but currently receive assistance fr...

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

See all answers

What needs improvement with Micro Focus Operations Bridge?

See all answers

What is your primary use case for Micro Focus Operations Bridge?

I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...

See all answers

Comparisons

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Compared 30% of the time

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IDERA SQL Safe Backup vs IBM Tivoli NetCool Impact

Compared 13% of the time

SCOM vs IBM Tivoli NetCool Impact

Compared 12% of the time

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Zabbix vs OpenText AI Operations Management

Compared 7% of the time

BMC TrueSight vs OpenText AI Operations Management

Compared 6% of the time

BMC Helix Operations Management with AIOps vs OpenText AI Operations Management

Compared 6% of the time

OpsRamp vs OpenText AI Operations Management

Compared 6% of the time

SCOM vs OpenText AI Operations Management

Compared 6% of the time

More OpenText AI Operations Management Competitors

Product Reports

Buyer's Guide

IBM Tivoli NetCool Impact

January 2026

Download IBM Tivoli NetCool Impact product report

Buyer's Guide

OpenText AI Operations Management

January 2026

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Also Known As

Tivoli NetCool Impact

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.

IBM

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

IBM Tivoli NetCool Impact vs. OpenText AI Operations Management

February 2026

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