IBM SmartCloud Analytics vs New Relic comparison

IBM and New Relic are both solutions in the IT Operations Analytics category. IBM is ranked #24, while New Relic is ranked #3 with an average rating of 8.1. IBM holds a 1.5% mindshare in IOA, compared to New Relic’s 10.1% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution.

IBM SmartCloud Analytics

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185 Comparison Views

New Relic

Read 173 New Relic reviews

14,037 Views
1,404 Comparison Views

94% willing to recommend

IBM SmartCloud Analytics

New Relic

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Executive Summary

We performed a comparison between IBM SmartCloud Analytics and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Splunk, New Relic, ScienceLogic and others in IT Operations Analytics.

To learn more, read our detailed IT Operations Analytics Report (Updated: March 2026).

Buyer's Guide

IT Operations Analytics

March 2026

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Helped 885,837 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM SmartCloud Analytics

Ranking in IT Operations Analytics

24th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of April 2026, in the IT Operations Analytics category, the mindshare of IBM SmartCloud Analytics is 1.5%, up from 0.5% compared to the previous year. The mindshare of New Relic is 10.1%, down from 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Mindshare Distribution
Product	Mindshare (%)
New Relic	10.1%
IBM SmartCloud Analytics	1.5%
Other	88.4%

IT Operations Analytics

Featured Reviews

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

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What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Comparisons

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Compared 42% of the time

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Compared 8% of the time

Datadog vs New Relic

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

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Product Reports

Buyer's Guide

IT Operations Analytics

March 2026

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Buyer's Guide

New Relic

March 2026

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

There are two main flows in IBM SmartCloud Analytics - Log Analysis - data ingestion and querying.

The data ingestion flow starts when data is sent to the Receiver interface. The IBM Tivoli Monitoring Log File Agent and an EIF Adapter are provided as components of IBM SmartCloud Analytics - Log Analysis so that log data is analyzed by IBM SmartCloud Analytics - Log Analysis using the Data collector or Receiver interface. IBM SmartCloud Analytics - Log Analysis analyzes data and extracts information about the domain, for example, error codes, IP addresses, timestamps, application / middleware / infrastructure domain specific attributes and so on. The extracted information and any additional raw data that you choose to add is stored in the BigData data store.

The data query flow is triggered by the IBM SmartCloud Analytics - Log Analysis application and is used to run queries. The results are displayed or further processed by the IBM SmartCloud Analytics - Log Analysis application extension. A IBM SmartCloud Analytics - Log Analysis application extension can also query an external data source to link a search result to, for example, say performance data. You can also use IBM SmartCloud Analytics - Log Analysis to query to an external data source or to perform analytics on the returned results using logic supplied by IBM SmartCloud Analytics - Log Analysis or by a IBM SmartCloud Analytics - Log Analysis application extension.

IBM

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Barclays Bank, Consolidated Communications Holdings Inc.

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

IT Operations Analytics

March 2026

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