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IBM Resilient vs SECDO Platform vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of June 2026, in the Security Incident Response category, the mindshare of IBM Resilient is 7.1%, down from 8.9% compared to the previous year. The mindshare of SECDO Platform is 7.0%, up from 2.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 9.0%, down from 17.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.0%
IBM Resilient7.1%
SECDO Platform7.0%
Other76.9%
Security Incident Response
 

Featured Reviews

ZaidHaddad - PeerSpot reviewer
Technical Seller at Alawtad group
Suitable for different industries and ensures effective incident response
IBM Resilient is great in many aspects like its wide range of integrations and customizable playbooks. However, one thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading. Despite this, it stands out for incident response, case management, task organization, and team collaboration, making it a strong choice for organizations compared to competitors like Demisto Palo Alto. When it comes to additional features, I think IBM Resilient is on the right track with its AI capabilities, like linking related incidents and providing recommended actions. It would be nice to see more enhancements in this area, but overall, it looks good.
it_user1643085 - PeerSpot reviewer
Founder/ CEO
Great documentation, good technical support, and very in-depth
The initial setup can be complex. I would advise users to leverage all of the access with Palo Alto, in terms of setting up with the technical account management teams. They need to ensure that what they have in mind for the product is actually going to be what happens. I have not run into any problems with deploying the product. Any of their security products are well-documented, either with open source intelligence or the documentation from Palo Alto. We had a client with less than a thousand users that received a dedicated engineer and a technical account manager that was able to walk them through the first 90 days of ownership. The support is certainly there.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As a whole, the product is stable...Technical support is very good."
"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."
"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."
"What I like most about IBM Resilient is that it has a complete stack, which means you don't need to use different OEM products because you have all you need under the IBM Resilient umbrella. You don't need to worry much about integrations and components because you're working with tested and proven architecture."
"The UBA, User Behavior Analytics, is very good."
"The most valuable thing about it is how easy it is to navigate the user interface."
"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."
"It is a stable solution...It is a scalable solution."
"It basically automates the entire alert investigation process."
"Technical support is great. Palo Alto is extremely helpful and responsive."
"The ease of deployment is a valuable feature."
"This is a mature product in terms of threat detection."
"Palo Alto is extremely helpful and responsive and there is a lot of training documentation provided, making it a good, in-depth solution for enterprise clients that typically works a lot better than SIEM tools out of the box."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is stable."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
 

Cons

"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."
"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."
"The response time of the support is an area of concern where improvements are required."
"IBM Resilient could integrate better with my tools."
"The ability to analyze incidents needs to be improved in the solution."
"The integration could be improved so that it is easy to integrate with other solutions."
"Its price and technical support need improvement."
"The product must provide more integration with other tools."
"Maybe the notifications setting could use a simpler setting."
"The price of this solution is higher than the competitors."
"The price should be reduced in order to be more competitive in the market."
"Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There is room for improvement in terms of developer support and documentation."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The threat intelligence module needs a better dashboard."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
 

Pricing and Cost Advice

"We could create unlimited users using the license we had purchased."
"It is very expensive."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"Pricing for the solution is good, in my opinion."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"The cost of the product is quite high."
"There is a license you need to pay for in order to use this product."
"The price of this solution is the highest in the market, although there are no costs in addition to the standard licensing fees."
"Be sure of the actual number of endpoints in your company."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
29%
Construction Company
8%
Computer Software Company
7%
Government
7%
Performing Arts
20%
Construction Company
8%
Manufacturing Company
8%
Outsourcing Company
6%
Financial Services Firm
17%
Manufacturing Company
13%
Government
5%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
Ask a question
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What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...
 

Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
Valley National Bank, IDT Corporation
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about ServiceNow, Trellix, Proofpoint and others in Security Incident Response. Updated: May 2026.
900,228 professionals have used our research since 2012.