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IBM Resilient vs Splunk SOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
4th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
12
Ranking in other categories
AI-SOC (1st), AI-Powered Security Automation (1st)
IBM Resilient
Ranking in Security Orchestration Automation and Response (SOAR)
20th
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
18
Ranking in other categories
Security Incident Response (7th)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
1st
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
62
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.8%, down from 5.5% compared to the previous year. The mindshare of IBM Resilient is 2.2%, up from 1.9% compared to the previous year. The mindshare of Splunk SOAR is 7.1%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Splunk SOAR7.1%
Torq3.8%
IBM Resilient2.2%
Other86.9%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

AD
Solutions Architect at Swimlane
Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency
Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.
ZaidHaddad - PeerSpot reviewer
Technical Seller at Alawtad group
Suitable for different industries and ensures effective incident response
IBM Resilient is great in many aspects like its wide range of integrations and customizable playbooks. However, one thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading. Despite this, it stands out for incident response, case management, task organization, and team collaboration, making it a strong choice for organizations compared to competitors like Demisto Palo Alto. When it comes to additional features, I think IBM Resilient is on the right track with its AI capabilities, like linking related incidents and providing recommended actions. It would be nice to see more enhancements in this area, but overall, it looks good.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."
"What I appreciate most about Torq is that it is an essential part of our system."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"Torq has exceeded expectations by delivering workflows in a timely and lower effort manner than XSOAR, and it meets all my needs while saving a ton of time and targeting $600,000 saved this year, which is a substantial amount of money."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"The solution is easy to use."
"As a whole, the product is stable...Technical support is very good."
"It is a stable solution...It is a scalable solution."
"The interlinking of the offenses is the most valuable aspect of the solution for us."
"Its flexibility is the most valuable."
"IBM Resilient is scalable."
"The most valuable thing about it is how easy it is to navigate the user interface."
"The product is very good at incident response."
"In terms of deployment, there were no issues. It was pretty seamless."
"The benefits were immediate when we started using Mission Control Splunk SOAR over a year ago; it has made it easier for our analysts to work on alerts using playbooks and forward them."
"It has definitely saved a decent amount of time for our analysts so they can focus on other tasks."
"The automation part of the product is great, Splunk SOAR can easily be connected with a lot of solutions that are available out there, and the in-built apps are pretty useful to me."
"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."
"We are not a 24/7 SOC, so the most valuable feature of Splunk SOAR is the auto-response to threats when we are not in the office and the notifications that it sends to the on-call engineer."
"In terms of time savings in threat responses, as a team, we save more than 30%, estimated around 30-40%."
"The customizable playbook is the most valuable aspect of the solution."
 

Cons

"The workflow and execution-based charges seem misleading as this was not discussed initially, and creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."
"Torq does extensive marketing saying that SOAR is dead and markets itself as an all-in-one solution, but this is not actually true."
"The initial deployment of Torq was not easy."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"Regarding the pricing of Torq, I would say it is expensive."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"The initial setup is complex."
"IBM Resilient could integrate better with my tools."
"The initial setup is not straightforward or simple. It's quite complex."
"The response time of the support is an area of concern where improvements are required."
"The tool needs to improve its documentation on license scripts."
"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."
"Right now, sometimes it can take up to two to three months to resolve an issue, which is far too long."
"The ability to analyze incidents needs to be improved in the solution."
"I'm not an expert on Splunk SOAR, but I'm sure our team members know what areas could be improved."
"The Splunk SOAR case management feature lacks some of the functionalities like the possibility to fully customize the fields for the tickets/events and create custom statuses."
"The solution is a bit more expensive than other offerings."
"The cost of Splunk SOAR has room for improvement."
"I haven't used it fully, but based on my usage, I could not find simulation tools and features. It currently lacks simulation features, which are important for me for creating a playbook. It is also very expensive for my region."
"Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch.."
"Various aspects of the playbook development process itself can be optimized."
"To make Splunk SOAR more usable, the tool needs to be simplified."
 

Pricing and Cost Advice

Information not available
"There is a license you need to pay for in order to use this product."
"The cost of the product is quite high."
"We could create unlimited users using the license we had purchased."
"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"Pricing for the solution is good, in my opinion."
"It is very expensive."
"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"It's very overpriced because it is based on the number of users. There is no bulk licensing."
"While I can't confirm the exact pricing, some colleagues have mentioned that Splunk SOAR may be on the costlier side."
"The tool is not cheap."
"Splunk SOAR is more expensive compared to other options for SOAR."
"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."
"The licensing cost is reasonable."
"Splunk SOAR is an expensive solution for an organization of our size."
"Splunk SOAR is moderately priced, neither cheap nor overly expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Manufacturing Company
10%
Comms Service Provider
10%
Financial Services Firm
29%
Construction Company
9%
Computer Software Company
7%
Government
7%
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
8%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise5
Large Enterprise5
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise10
Large Enterprise40
 

Questions from the Community

What needs improvement with Torq?
I do not dislike anything about Torq because it has satisfied all of our use cases and requirements. We contacted sup...
What is your primary use case for Torq?
Initially, we were using Slack for small automations, such as creating pipelines or shutting down servers. For exampl...
What advice do you have for others considering Torq?
I have been working for five years with experience in the IT field. Torq is very good. It manages everything. I would...
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
What is your experience regarding pricing and costs for Splunk Phantom?
The pricing is quite high. Splunk SOAR is high priced, but their product is also a market leader, so that way it is g...
What needs improvement with Splunk Phantom?
Splunk SOAR can use generative AI more extensively in terms of creating the reports which can be presented to the top...
What is your primary use case for Splunk Phantom?
Splunk SOAR has been in use for almost seven or eight years.
 

Also Known As

No data available
No data available
Phantom
 

Overview

 

Sample Customers

Information Not Available
Golden Living, Health Equity, USA Funds
Recorded Future, Blackstone
Find out what your peers are saying about IBM Resilient vs. Splunk SOAR and other solutions. Updated: June 2026.
902,270 professionals have used our research since 2012.