IBM Resilient vs Splunk SOAR comparison

Why PeerSpot?

IBM and Splunk are both solutions in the Security Orchestration Automation and Response (SOAR) category. IBM is ranked #19, while Splunk is ranked #1 with an average rating of 8.2. Additionally, 75% of IBM users are willing to recommend the solution, compared to 92% of Splunk users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

IBM Resilient and Splunk SOAR are prominent contenders in the SOAR category, each providing distinct features and integration capabilities. IBM Resilient holds an advantage in integrated IBM solutions, while Splunk SOAR excels in third-party integration versatility.

Features: IBM Resilient is notable for dynamic playbook creation, robust incident response capabilities, and deep integration with IBM solutions like QRadar. It offers a mature design adaptable to various environments. Splunk SOAR is recognized for its powerful automation, extensive third-party integrations, and a user-friendly playbook system that enhances response time and minimizes manual labor.

Room for Improvement: IBM Resilient needs enhanced compatibility with non-IBM products and broader third-party integrations, along with competitive pricing and more proactive support services. Splunk SOAR can improve in playbook customization and simplify its user interface, demanding better training materials and refining its integration processes.

Ease of Deployment and Customer Service: IBM Resilient primarily functions on-premises with initial setup complexities, especially with non-IBM products, and offers reactive customer support. Splunk SOAR provides flexible deployment options, including cloud environments, but its technical support response times vary, though the escalation process tends to yield favorable outcomes.

Pricing and ROI: IBM Resilient's pricing is high and based on user count, which raises concerns despite acknowledged operational efficiency gains. Splunk SOAR also employs a user-based licensing model, which can be expensive for smaller enterprises, but offers value in automation capabilities and workflow efficiency, with pricing models adapting to usage volume.

To learn more, read our detailed IBM Resilient vs. Splunk SOAR Report (Updated: September 2026).

Buyer's Guide

IBM Resilient vs. Splunk SOAR

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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Dhirendra-Thapliyal

Team Lead at MindTree

An excellent tool for incident response that provides good support to its users

IBM Resilient is a good tool for medium or big organizations. Before buying the product, we must check whether IBM Resilient supports the security tools we have. Then we can leverage the tools. Overall, it is a good tool for incident response. We have seen multiple incidents where the containment was done by the tool. We don't have to use different tools for containment. The solution is one of the oldest tools for the SOAR platform. I will not rate the tool a ten out of ten because there are some glitches that need improvements. Overall, I rate the solution an eight out of ten.

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Vikash Kushwaha

Full-Stack Software Engineer at mindpathtech

Automated playbooks have transformed incident response and now protect critical services

The biggest advantage I see from my personal experience as an integrator with Splunk SOAR is that it integrates with most of the security features among the Defenders, Microsoft Defender, firewalls, CloudWatch, and AWS security agents, as well as EC2 machines, firewalls, EDR, IAM, email security, and antivirus. It automates the security process over phishing emails and any other brute force attacks. It helps quite a lot because if 100 phishing emails were sent to a domain, a developer can only reach one, two, or five, but for hundreds of others, it actually supports better automated playbooks and provides major security. Splunk SOAR introduced some new and innovative capabilities or approaches that transformed the way my SOC operates. Splunk SOAR provides playbooks for automatic security features, such as for firewalls, phishing mails, and utilizing Defenders or virtual tools. A playbook maintains its algorithms or processes, so if any kind of security issue arises, the playbook automatically runs and handles actions such as IP blocking or resolving brute force attacks, notifying the admin about suspicious users. After implementing Splunk SOAR, the training process for my SOC team to use playbooks takes a long time during the whole integration part, as it retrieves all credentials from us, whether for an EC2 machine or any antivirus. It takes about one to two months for the team to fully sustain and know the processes of the playbooks and security, particularly for three or four individuals in the cyber security or DevOps team. Splunk SOAR significantly reduces the time spent on monotonous security tasks. In banking, insurance, or healthcare, automated services for addressing phishing emails and security threats are common. Having a manual workforce of two or three individuals can only handle five or ten security threats while Splunk SOAR automates the entire process across apps and machines, making it easier and notifying the admin about the threats. If someone tries to breach, Splunk SOAR immediately processes incoming requests, validating them and blocking any unsecured requests, which reduces a lot of time and effort. With the help of the playbook viewer, I assess the visibility provided by Splunk SOAR as very positive, especially for security purposes. If someone is attacked by 100 users, it blocks all the users, while individual developers such as myself can only handle two or three at a time. The automated process of Splunk SOAR handles all the processes concurrently, making it a game-changing solution. It helps reduce mean time to resolve (MTTR). It takes around 10 to 20 minutes to resolve one incident through the whole process and notify the admin of the issue. If there are multiple incidents, calculating the time taken for each, it generally requires around 40 to 50 minutes to resolve five incidents.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I liked the most about Torq is the actual workflow builder, which is really great because they offer a lot of features and convenience features that are useful for any automation engineer."

"Torq has helped a lot regarding SOC analyst efficiency."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"What I appreciate most about Torq is that it is an essential part of our system."

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."

"Torq has impacted my organization positively by allowing us to earn time and invest resources in other projects that are more meaningful and more interesting, pushing deeper into what a SOC is, and building our processes."

"Almost four or five hours of work is now completed in four or five minutes."

"Torq offers the best feature through integration with AI."

More Torq pros

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"The UBA, User Behavior Analytics, is very good."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"The product is very good at incident response."

"The solution is reliable in our usage."

"The interlinking of the offenses is the most valuable aspect of the solution for us."

"IBM Resilient is scalable."

"The solution is simple to use and to integrate with IBM QRadar."

More IBM Resilient pros

"The most valuable features of Splunk SOAR are the easy integration with other solutions, including other Splunk solutions. The most important playbooks we need on the market come already on the Frontend. However, nowadays, Splunk changed its name, it's not Frontend anymore, it's Splunk Store. This is a very strong point."

"Workflow management is most valuable. It is easily customizable"

"Splunk SOAR has significantly improved our ability to investigate and remediate threats by centralizing alerts and automating responsive workflows."

"We decided to use Splunk SOAR because it's a powerful, reliable engine that has significantly improved our SOC operations, especially in terms of incident response time and scaling features."

"Scalability is the best feature of the solution."

"When you design a playbook, you can integrate multiple log sources and define rules... After that, the platform automatically compiles all these activities and, based on the results, the analyst only has to indicate whether the result is a true or false positive. That reduces the time and effort involved."

"Very flexible integration with other tools"

"Splunk SOAR allows us to connect to multiple platforms, whether they are networks, security, or observability."

More Splunk SOAR pros

Cons

"Torq can probably use more ML and look at what can be closed and what cannot be closed in terms of data classification."

"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"What has not worked as well as I hoped with Torq is related to product data management and storing data, although it still provides faster response and saves time."

"Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I don't have to code for everything."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."

"However, we did encounter some problems with custom steps, which definitely affected our progress, and the speed of bug fixes is also a bit slower than expected."

More Torq cons

"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."

"Right now, sometimes it can take up to two to three months to resolve an issue, which is far too long."

"The product needs a bit more development."

"IBM Resilient could integrate better with my tools."

"The product must provide more integration with other tools."

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"The ability to analyze incidents needs to be improved in the solution."

"IBM Resilient is quite complex, including its configuration."

More IBM Resilient cons

"Creating playbooks using the solution’s playbook editor, for me, is very cumbersome. There have been instances where I have said to myself that I just don't want to use this editor. I might just use a code block and write my own code within it... The functionality in the playbook editor is 80 percent there, but that 20 percent is still lacking. They could make it more efficient."

"We have playbooks written to extract these events and put them into the workflow since it wasn't structured as expected. It was a miss for us. We couldn't figure out why it broke or what actually happened there. It was something in this feed with legitimate and security events, so we tried to understand the names and what we would call them."

"I would rate Splunk Phantom a seven out of 10."

"have put a number of ideas on the ideas.splunk.com site for feature requests for the Splunk SOAR product. I posted one of them about three years ago, which finally got implemented in the latest release that just got announced, so the time to implement new features and things like that is a little bit concerning."

"The Splunk SOAR case management feature lacks some of the functionalities like the possibility to fully customize the fields for the tickets/events and create custom statuses."

"I have found a challenge in my three months with Splunk SOAR in that it is quite a heavy tool to maintain."

"The connections have been challenging. I feel that with Splunk SOAR, you need understanding and access to multiple roles."

"The price of Splunk SOAR is high. From a price perspective, the cost for an organization is very high."

More Splunk SOAR cons

Pricing and Cost Advice

Information not available

"There is a license you need to pay for in order to use this product."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"It is very expensive."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"We could create unlimited users using the license we had purchased."

"The cost of the product is quite high."

More IBM Resilient pricing and cost advice

"The tool is not cheap."

"The licensing cost is reasonable."

"I don't know the exact price, but for my region, it is very expensive."

"When we first purchased our Splunk SOAR license, it was based on an event-count model. It was based on the number of events. I had strong opinions at the time that automation should not be stifled by the amount of automation you can accomplish, so the previous structure was not as beneficial for us. Later that year, we got told or saw at a conference that they announced user-based pricing. We are now in a renewal period, so we migrated to a user-based license model, which is more appropriate for us so that we no longer have to worry about stifling our automation based on the quantity."

"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."

"Splunk SOAR is more expensive compared to other options for SOAR."

"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."

"Splunk SOAR is moderately priced, neither cheap nor overly expensive."

More Splunk SOAR pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Outsourcing Company

11%

Comms Service Provider

11%

Manufacturing Company

10%

Financial Services Firm

17%

Manufacturing Company

10%

Outsourcing Company

10%

Construction Company

Financial Services Firm

12%

Manufacturing Company

11%

Outsourcing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	25
Midsize Enterprise	9
Large Enterprise	54

Questions from the Community

What needs improvement with Torq?

What has not worked as well as I hoped with Torq is related to product data management and storing data, although it ...

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What is your primary use case for Torq?

My main use case for Torq is for managing IT services and providing faster response.

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What advice do you have for others considering Torq?

I would rate Torq a 10 on a scale of 1 to 10. I chose this rating because customer service is excellent. I suggest to...

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What is your experience regarding pricing and costs for Splunk Phantom?

I am from the technical part of the organization.

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What needs improvement with Splunk Phantom?

The steep learning curve for custom playbooks requires solid Python and API familiarity, and there are some issues se...

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What is your primary use case for Splunk Phantom?

The main use case that I have been using, and many customers are asking for, is automation, specifically automated al...

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Comparisons

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Swimlane vs Torq

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Compared 8% of the time

DFLabs IncMan SOAR vs IBM Resilient

Compared 7% of the time

SECDO Platform vs IBM Resilient

Compared 5% of the time

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Palo Alto Networks Cortex XSOAR vs Splunk SOAR

Compared 10% of the time

Tines vs Splunk SOAR

Compared 8% of the time

Fortinet FortiSOAR vs Splunk SOAR

Compared 7% of the time

VMware Carbon Black Cloud vs Splunk SOAR

Compared 7% of the time

Rapid7 InsightConnect vs Splunk SOAR

Compared 4% of the time

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Product Reports

Buyer's Guide

Torq

October 2026

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Buyer's Guide

IBM Resilient

October 2026

Download IBM Resilient product report

Buyer's Guide

Splunk SOAR

October 2026

Download Splunk SOAR product report

Also Known As

No data available

Phantom

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

IBM Resilient is renowned for its ease of use, flexibility, and stability, seamlessly integrating with IBM QRadar to support comprehensive incident response.

IBM Resilient excels in facilitating dynamic playbook creation and managing security threats effectively with a mature, scalable architecture. Its integration capabilities and complete stack make it pivotal for incident response automation and orchestration. However, it requires enhanced integration with third-party applications, improved technical support, and better pricing strategies. Users have noted complexities in setup, necessitating more detailed documentation and customization efforts.

What are IBM Resilient's most important features?

Seamless Integration: Works effortlessly with IBM QRadar to enhance incident response capabilities.
Dynamic Playbook Creation: Facilitates effective threat management.
Scalable Architecture: Adapts to growing security needs efficiently.
Flexible Deployment: Container capabilities allow for varied implementations.
Comprehensive Security: Offers a full-stack approach to security incident handling.

What benefits or ROI should users look for?

Efficient Incident Management: Streamlines response processes for quick resolutions.
Improved Threat Visibility: Enhances detection and analysis of security threats.
Cost Efficiency: Although pricing could be improved, its features justify the investment.
Enhanced Security Posture: Strengthens the overall security framework.
Facilitated Communication: Ensures smooth team interaction and incident documentation.

IBM Resilient is deployed across sectors like finance and governance, aiding in incident response automation. It supports security services management, integrates with IBM QRadar, and leverages the MITRE ATT&CK tactics. Benefiting from its flexibility, it's ideal for case management, research, and integrating with other security controls, allowing organizations to handle incidents effectively.

IBM

Splunk SOAR focuses on automating security operations with seamless third-party integrations and customizable workflows, enhancing incident response and threat management.

Splunk SOAR offers robust playbook automation and powerful API connectivity, allowing organizations to streamline workflows and integrate extensively with tools like Salesforce and ServiceNow. With its capabilities in real-time data visualization and automated threat responses, it significantly enhances security and reduces manual efforts. Users appreciate the ease of creating playbooks, which reduces mean time to detect and resolve. However, attention to its integration challenges with Microsoft products, the need for more playbooks, and improved customization tools is necessary. Enhancements in the development process, visibility, scalability, and case management options are also beneficial. Improving documentation and training resources would add more depth and accessibility.

What are the top features of Splunk SOAR?

Third-party integrations: Supports extensive integration with tools like Salesforce and ServiceNow.
Playbook automation: Facilitates easy creation and management of automated workflows.
Customizable workflows: Offers Python-based customization for tailored security operations.
API connectivity: Powerful API support for seamless tool consolidation and streamlined workflows.
Data visualization: Provides real-time data visualization for enhanced situational awareness.

What benefits or ROI users should consider?

Operational efficiency: Reduces mean time to detect and resolve incidents through automation.
Manual effort reduction: Automates threat responses, minimizing manual workload in security operations.
Enhanced security: Offers end-to-end visibility and automated threat mitigation processes.
Time savings: Optimizes processes and improves response efficiency in cybersecurity operations.

Organizations implement Splunk SOAR in industries to automate tasks in Security Operation Centers, addressing incidents such as phishing, brute force, and ransomware. It integrates with third-party applications for threat intelligence enrichment, commonly deployed both on-premise and cloud, enhancing cybersecurity efforts.

Splunk

Sample Customers

Information Not Available

Golden Living, Health Equity, USA Funds

Recorded Future, Blackstone

Buyer's Guide

IBM Resilient vs. Splunk SOAR

September 2026

Free Report: IBM Resilient vs. Splunk SOAR

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