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IBM ProtectTIER vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM ProtectTIER
Ranking in Backup and Recovery
67th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
28th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Cloud Backup (21st), Disaster Recovery as a Service (6th), Disaster Recovery (DR) Software (15th), SaaS Backup (13th)
 

Mindshare comparison

As of April 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.6%, up from 0.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery0.8%
IBM ProtectTIER0.6%
Other98.6%
Backup and Recovery
 

Featured Reviews

AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.
Pavan Ingaleshwar - PeerSpot reviewer
SOC Analyst at ISECURION
Reliable backups have protected critical publishing data and support fast recovery under pressure
The best features Infrascale Backup & Disaster Recovery offers include centralized management, which makes it easy to review the backup status across the system, faster recovery, which is very useful when the business team needs urgent file restoration, and reliable backup scheduling options. Additionally, it provides disaster recovery that helps with continuity planning. In my experience, the faster recovery capability of Infrascale Backup & Disaster Recovery is the most valuable feature because a backup is only valuable when recovery is fast during pressure situations. Needing something to recover is critical during downtime, and we were under pressure when that happened. Therefore, I feel that faster recovery capability is very valuable. I believe it is very useful for mid-sized organizations, striking a good balance between functionality and manageability, making it a wise choice for them if they are considering backup and recovery solutions. Infrascale Backup & Disaster Recovery has made a positive impact on our organization through faster file restoration, which has helped us maintain better business continuity and confidence. It reduces risk during outages and downtime, provides better ransomware preparedness, decreases panic during storage or server issues, and improves operational resilience. The file restore time has improved around 40 to 50 percent, and backup monitoring has become much easier for me and my teammates. It reduces downtime impact during incidents and supports better auditing and real-time DR discussions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The command-line interface is good."
"The solution is highly stable."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"The most valuable features are the self-service features and the ability to search the data."
"In terms of stability, I've found it to be very stable."
"The most valuable features are the Self-Service, and the ability to search the data."
"Overall IBM ProtectTIER is a great solution."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"Get Infrascale and talk to their team. They will support you, and they will make you the happiest customer out there."
"The initial setup was straightforward and we received support from the manufacturer."
"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."
"From a backup and disaster recovery perspective, it has been a night and day difference."
"Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."
"Overall, this product is really solid and they're a very good company to work with."
"For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution."
"The ease of use is valuable. It is user-friendly. Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution."
 

Cons

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"Setting up the system to work with legacy equipment is a bit complex at times."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."
"The configuration wizards are still complex and hard to navigate."
"IBM ProtectTIER could improve by being more user-friendly."
"It is unmanageable. Support would be good."
"IBM ProtectTIER could improve by being more user-friendly."
"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."
"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."
"In terms of what I would like to see, it would be to make the solution available across multiple clouds."
"One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered."
"The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents."
"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."
"The pricing model that they recently changed to is a little bit complicated, and the biggest area for improvement is a better way of figuring out how to price it."
"In terms of overage, or outgrowing capacity with backups, I have an issue."
 

Pricing and Cost Advice

"We have a capacity-based license, which is managed centrally for all the sites of my company."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"IBM ProtectTIER is an expensive solution."
"This solution is very expensive."
"The licensing is based on how much data you have plus what appliances you need."
"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."
"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."
"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."
"The pricing is fair, and they are interested in working with MSPs as part of their market."
"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
"I appreciate their pricing. We went for this solution for its pricing."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Construction Company
16%
Financial Services Firm
12%
Comms Service Provider
10%
Construction Company
15%
Healthcare Company
14%
Financial Services Firm
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business19
Large Enterprise4
 

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?
The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...
What needs improvement with Infrascale Platform?
What I would like to see improved or enhanced in Infrascale Backup & Disaster Recovery includes additional features for scalability.
What is your primary use case for Infrascale Platform?
I can describe a few use cases for Infrascale Backup & Disaster Recovery, which we primarily use for data protection and recovery.
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: April 2026.
892,287 professionals have used our research since 2012.