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IBM ProtectTIER vs Infrascale Backup & Disaster Recovery comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM ProtectTIER
Ranking in Backup and Recovery
62nd
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
14th
Average Rating
8.8
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Cloud Backup (13th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (12th), SaaS Backup (6th)
 

Mindshare comparison

As of October 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.7%, up from 0.3% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.0%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.0%
IBM ProtectTIER0.7%
Other98.3%
Backup and Recovery
 

Featured Reviews

AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I will highly recommend this product for excellent and quick backup solution in small and large IBM I Series environment."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"The most valuable feature is the incremental backup."
"The most valuable features are the self-service features and the ability to search the data."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"The command-line interface is good."
"In terms of stability, I've found it to be very stable."
"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."
"The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory."
"Its Critical Server Insurance feature for protecting physical and virtual servers, including Windows, Linux, VMware, and Hyper-V is mandatory for me and it makes me happy. If I had a backup solution that didn't do that, it would not be a backup solution and would not be any good."
"The biggest lesson that I have learned from using this product is that we should have switched years before we did."
"The most valuable feature of this solution is that it is simple to use."
"Overall, I set it up, configured it, deployed it, and walked away from it; it just chugs away happily."
"Infrascale has been great for us and for the relationship with this client."
"It works a treat and does the job perfectly."
 

Cons

"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"IBM ProtectTIER could improve by being more user-friendly."
"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."
"It is unmanageable. Support would be good."
"Setting up the system to work with legacy equipment is a bit complex at times."
"These days, we are thinking about pushing another solution because of the poor support from IBM."
"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."
"The problem is that sometimes you can use a lot of the bandwidth to upload files."
"User interface and navigation are also not that good."
"The only point of improvement I can think of for Infrascale Backup & Disaster Recovery is that the restore process could sometimes be easier to do and faster. A file-only restore or directory-only restore can sometimes take quite some time; however, a server restore goes fast."
"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."
"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."
"In terms of what I would like to see, it would be to make the solution available across multiple clouds."
"When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups."
 

Pricing and Cost Advice

"This solution is very expensive."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"We have a capacity-based license, which is managed centrally for all the sites of my company."
"IBM ProtectTIER is an expensive solution."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."
"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."
"The pricing is fair, and they are interested in working with MSPs as part of their market."
"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
"Our licensing fees are billed every four months."
"I appreciate their pricing. We went for this solution for its pricing."
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Top Industries

By visitors reading reviews
Construction Company
18%
Manufacturing Company
13%
Comms Service Provider
11%
Financial Services Firm
10%
Outsourcing Company
15%
Construction Company
10%
Healthcare Company
10%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Infrascale Platform?
Currently, there have been no surprises or challenges in pricing, setup costs, or licensing since I am still in the evaluation phase and not focused on costs at the licensing level.
What needs improvement with Infrascale Platform?
Regarding how Infrascale Backup & Disaster Recovery can be improved, I notice agent-based backing up is, in my opinion, limited, and that is definitely not a great sign. I am also recognizing t...
What is your primary use case for Infrascale Platform?
I am currently using Infrascale Backup & Disaster Recovery, which is in review at this time. My main use case for considering Infrascale Backup & Disaster Recovery is the principal concern ...
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: September 2026.
919,088 professionals have used our research since 2012.