IBM ProtectTIER vs Infrascale Backup & Disaster Recovery comparison

IBM and Infrascale are both solutions in the Backup and Recovery category. IBM is ranked #65, while Infrascale is ranked #24 with an average rating of 9.0. IBM holds a 0.7% mindshare in BRS, compared to Infrascale’s 0.9% mindshare. Additionally, 60% of IBM users are willing to recommend the solution, compared to 92% of Infrascale users who would recommend it.

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

1,825 Views
1,442 Comparison Views

60% willing to recommend

Infrascale Backup & Disaste...

Read 19 Infrascale Backup & Disaster Recovery reviews

4,436 Views
2,395 Comparison Views

92% willing to recommend

IBM ProtectTIER

Infrascale Backup & Disaste...

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Infrascale Backup & Disaster Recovery are prominent solutions in the data protection market. In many aspects, Infrascale Backup & Disaster Recovery appears to offer superior capabilities and higher satisfaction levels among users.

Features: IBM ProtectTIER offers robust deduplication technology, efficient data storage, and high performance in backup and restore operations. Infrascale Backup & Disaster Recovery features comprehensive disaster recovery solutions, fast backup speeds, and seamless cloud integration. Users value Infrascale's advanced recovery options and intuitive interface.

Room for Improvement: IBM ProtectTIER needs better integration with other platforms, enhanced support for diverse environments, and more user-friendly management tools. Infrascale Backup & Disaster Recovery requires improved documentation, more intuitive configuration options, and enhanced scalability. Infrascale's areas for improvement appear more manageable to address.

Ease of Deployment and Customer Service: IBM ProtectTIER users find the deployment process complex and time-consuming, though its customer service is rated positively. Infrascale Backup & Disaster Recovery is praised for straightforward deployment and responsive customer support, giving it an advantage in ease of use and service.

Pricing and ROI: IBM ProtectTIER faces criticism for high setup costs and longer ROI periods. Infrascale Backup & Disaster Recovery offers competitive pricing and faster ROI, with users noting its cost-effectiveness and quicker returns on investment.

To learn more, read our detailed IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery Report (Updated: April 2026).

Buyer's Guide

IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

April 2026

Download the complete report

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ProtectTIER

Ranking in Backup and Recovery

65th

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Infrascale Backup & Disaste...

Ranking in Backup and Recovery

24th

Average Rating

9.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Cloud Backup (22nd), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (16th), SaaS Backup (11th)

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Infrascale Backup & Disaster Recovery	0.9%
IBM ProtectTIER	0.7%
Other	98.4%

Backup and Recovery

Featured Reviews

Avdhesh Garg

Technical Lead at a manufacturing company with 10,001+ employees

Provides a short-term backup, archive, and cataloging for 20,000 people in our organization

The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Read full review

Vivek_Jaiswal

Cyber Security Senior Specialist at a tech vendor with 10,001+ employees

Cloud backups have strengthened ransomware recovery and now protect critical business data

I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In terms of stability, I've found it to be very stable."

"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."

"The solution is highly stable."

"The most valuable feature is the incremental backup."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

"The most valuable features are the Self-Service, and the ability to search the data."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

More IBM ProtectTIER pros

"Overall, I set it up, configured it, deployed it, and walked away from it; it just chugs away happily."

"Given that we are in the hurricane belt, the spin-up of replicated servers in the cloud is among the most valuable features, because if our site goes down we can just connect to the cloud appliance, spin up the servers, and we are good to go."

"From a backup and disaster recovery perspective, it has been a night and day difference."

"For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution."

"The recovery of data is the most valuable feature. The software backup, which is just a program that gets installed on a server, can back up to the cloud. You can install that on a server or PC, and that will simply back up a user's files and folders. If it is installed on the server, we just back up the relevant data. Recovering that, if there has been a malicious attack on a business or anything like that, has been invaluable in the past. The good features about that are obviously, if the physical hardware has a problem, then we can utilize the appliance, turn on the virtual machine, and carry on running the business while we put the hardware back and correct the issue."

"The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory."

"There is a great return on investment with Infrascale Backup & Disaster Recovery, as I have saved a significant amount of time and money. I need fewer employees to support maintenance requirements, alerts monitoring, and recovery requests."

"For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale."

More Infrascale Backup & Disaster Recovery pros

Cons

"IBM ProtectTIER could improve by being more user-friendly."

"It is unmanageable. Support would be good."

"The configuration wizards are still complex and hard to navigate."

"These days, we are thinking about pushing another solution because of the poor support from IBM."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."

"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."

"IBM ProtectTIER could improve by being more user-friendly."

More IBM ProtectTIER cons

"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."

"One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other."

"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."

"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

"In terms of what I would like to see, it would be to make the solution available across multiple clouds."

"Their margin from what they're wholesale and their MSRP is kind of tight for people who have to manage it."

"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."

"The problem is that sometimes you can use a lot of the bandwidth to upload files."

More Infrascale Backup & Disaster Recovery cons

Pricing and Cost Advice

"IBM ProtectTIER is an expensive solution."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"This solution is very expensive."

"I appreciate their pricing. We went for this solution for its pricing."

"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."

"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."

"The pricing is fair, and they are interested in working with MSPs as part of their market."

"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."

"The licensing is based on how much data you have plus what appliances you need."

"Our licensing fees are billed every four months."

"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."

More Infrascale Backup & Disaster Recovery pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Construction Company

16%

Financial Services Firm

12%

Comms Service Provider

10%

Construction Company

15%

Healthcare Company

14%

Financial Services Firm

10%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	19
Large Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?

The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...

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What needs improvement with Infrascale Platform?

What I would like to see improved or enhanced in Infrascale Backup & Disaster Recovery includes additional features for scalability.

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What is your primary use case for Infrascale Platform?

I can describe a few use cases for Infrascale Backup & Disaster Recovery, which we primarily use for data protection and recovery.

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Product Reports

Buyer's Guide

Deduplication Software

April 2026

Download IBM ProtectTIER product report

Buyer's Guide

Infrascale Backup & Disaster Recovery

April 2026

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Also Known As

No data available

Infrascale Platform

Overview

IBM ProtectTIER is designed for backup and recovery, providing efficient data management for IBM I Series environments. It offers valuable features like self-service, high adaptability, and data search capabilities.

IBM ProtectTIER stands out in environments requiring robust backup and recovery solutions, particularly suited for IBM I Series. Known for its efficiency in managing large volumes of data, it integrates a command-line interface, automatic workload distribution, and a virtual tape library. While highly functional, improvements in redundancy management, interface complexity, and user-friendliness are needed. It also faces challenges in integrating with legacy systems and ensuring fast backup speeds for substantial data loads.

What are the key features of IBM ProtectTIER?

Self-service: Empowers users to manage backups with ease.
Data Search: Facilitates quick retrieval of required data.
High Adaptability: Adjusts efficiently to data shrinkage needs.
Command-line Interface: Provides effective control over operations.
Incremental Backup: Ensures efficient data storage and saving resources.
Workload Movement: Automatically distributes tasks across storage tiers.
Virtual Tape Library: Configurable for multiple drives, enhancing capacity.

What benefits should users look for?

High Efficiency: Processes and catalogs millions of frames quickly.
Risk Reduction: Uses impressive raw capacity ratios to minimize risk.
Ease of Use: Offers capabilities that simplify backup and recovery tasks.

Organizations use IBM ProtectTIER to manage backup and recovery successfully, deploying it in physical and hybrid infrastructures. It supports short-term backup and archiving for internal IT within diverse deployment methods, accommodating thousands of users and multiple clients while securing database backups effectively.

IBM

Infrascale Backup & Disaster Recovery enables quick disaster recovery with features like centralized management, fast recovery, and Critical Server Insurance. Its platform ensures data security and operational resilience, appealing to businesses needing reliable disaster recovery.

Infrascale Backup & Disaster Recovery offers an efficient, transparent backup process with a robust platform that provides data security through deduplication, compression, and encryption. It supports easy deployment, manages backups under a unified dashboard, and allows businesses to spin up VMs locally or in the cloud without additional fees. While it provides a user-friendly interface, opportunities exist for modernizing interfaces and enhancing reporting. Users desire scalable analytics, better alerts, simplified pricing, diverse replication, and improved tech support.

What are the most important features of Infrascale Backup & Disaster Recovery?

Centralized Management: Streamlines monitoring and control of backup operations through a unified dashboard.
Fast Recovery: Enables rapid restoration of data to minimize downtime and impact on operations.
Flexible Deployment: Supports deployment across cloud and on-premises environments.
Critical Server Insurance: Ensures quick disaster recovery of essential servers.
Data Security: Utilizes deduplication, compression, and encryption to protect data.
VM Spin-Up: Allows virtual machines to be spun up locally or in the cloud without extra fees.

What benefits should users look for in reviews?

Operational Resilience: Enhances business continuity through reliable recovery options.
Cost Efficiency: Minimizes costs while maximizing efficiency with advanced data protection technologies.
Transparent Processes: Provides clear and efficient backup processes.
Scalability: Adapts to growing data needs with scalable deployment options.
Customer Support: Offers responsive technical support and comprehensive documentation.

Infrascale Backup & Disaster Recovery is employed by businesses to protect critical data, including file servers and cloud environments. Managed service providers leverage its capabilities for virtual server protection, ensuring no service disruption and fast recovery from accidental deletions or ransomware. Industries such as publishing and healthcare rely on its rapid recovery capabilities to maintain critical operations and manage sensitive data effectively.

Infrascale

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Buyer's Guide

IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

April 2026

Free Report: IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

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