IBM ProtectTIER vs Infrascale Backup & Disaster Recovery comparison

IBM and Infrascale are both solutions in the Backup and Recovery category. IBM is ranked #69, while Infrascale is ranked #27 with an average rating of 9.0. IBM holds a 0.6% mindshare in BRS, compared to Infrascale’s 0.7% mindshare. Additionally, 60% of IBM users are willing to recommend the solution, compared to 90% of Infrascale users who would recommend it.

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

1,149 Views
919 Comparison Views

60% willing to recommend

Infrascale Backup & Disaste...

Read 18 Infrascale Backup & Disaster Recovery reviews

2,810 Views
1,546 Comparison Views

90% willing to recommend

IBM ProtectTIER

Infrascale Backup & Disaste...

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Infrascale Backup & Disaster Recovery are prominent solutions in the data protection market. In many aspects, Infrascale Backup & Disaster Recovery appears to offer superior capabilities and higher satisfaction levels among users.

Features: IBM ProtectTIER offers robust deduplication technology, efficient data storage, and high performance in backup and restore operations. Infrascale Backup & Disaster Recovery features comprehensive disaster recovery solutions, fast backup speeds, and seamless cloud integration. Users value Infrascale's advanced recovery options and intuitive interface.

Room for Improvement: IBM ProtectTIER needs better integration with other platforms, enhanced support for diverse environments, and more user-friendly management tools. Infrascale Backup & Disaster Recovery requires improved documentation, more intuitive configuration options, and enhanced scalability. Infrascale's areas for improvement appear more manageable to address.

Ease of Deployment and Customer Service: IBM ProtectTIER users find the deployment process complex and time-consuming, though its customer service is rated positively. Infrascale Backup & Disaster Recovery is praised for straightforward deployment and responsive customer support, giving it an advantage in ease of use and service.

Pricing and ROI: IBM ProtectTIER faces criticism for high setup costs and longer ROI periods. Infrascale Backup & Disaster Recovery offers competitive pricing and faster ROI, with users noting its cost-effectiveness and quicker returns on investment.

To learn more, read our detailed IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery Report (Updated: March 2026).

Buyer's Guide

IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ProtectTIER

Ranking in Backup and Recovery

69th

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Infrascale Backup & Disaste...

Ranking in Backup and Recovery

27th

Average Rating

9.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Cloud Backup (24th), Disaster Recovery as a Service (6th), Disaster Recovery (DR) Software (15th), SaaS Backup (13th)

Mindshare comparison

As of April 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.6%, up from 0.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Infrascale Backup & Disaster Recovery	0.7%
IBM ProtectTIER	0.6%
Other	98.7%

Backup and Recovery

Featured Reviews

Avdhesh Garg

Technical Lead at a manufacturing company with 10,001+ employees

Provides a short-term backup, archive, and cataloging for 20,000 people in our organization

The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Read full review

Hans Seidl

President at LET US DEAL WITH IT, LLC

Backups and restores are easy and we can do on-site disaster recovery within minutes

The benefits of using Infrascale Backup & Disaster Recovery become evident very quickly. You have the solution on-prem and can restore files and servers on-prem as well. You can set up certain virtual machines on-prem if you need them. If a machine goes down or has an error, you can put the machines into the cloud, which is very important if there's a fire or a disaster, where you really have to get the business working again. It's very quick. I saw those benefits immediately; that was one of the reasons we moved certain customers over to the Infrascale solution. They had different solutions in place before and were not happy with the amount of time it took to restore data or perform disaster recovery. We tested it out and ran some server restores before signing the customer up for the solution. It is very important for my organization that Infrascale Backup & Disaster Recovery is available via a single dashboard. I have multiple customers, so being able to see all of them in one single dashboard and drill deeper into the servers is very important for me. Infrascale's unified dashboard has helped me save time. Infrascale's ability to restore data is great, fast, and very efficient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"I will highly recommend this product for excellent and quick backup solution in small and large IBM I Series environment."

"In terms of stability, I've found it to be very stable."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The most valuable features are the self-service features and the ability to search the data."

"The most valuable feature is the incremental backup."

"The cataloging is the best feature, as it takes millions of frames for the backup and, because it's incremental, it takes less time to complete."

"The solution is highly stable."

More IBM ProtectTIER pros

"The ease of use is valuable. It is user-friendly. Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution."

"The program excels at recovering files and folders, both locally and in the cloud, and their team is extremely responsive, which is crucial for service delivery."

"The overall ease of use and management of the solution using the Infrascale Dashboard is very good. We haven't had any issues. It is easy to learn. Most of our techs who deal with backups are usually up and running with the dashboard within a day or so. They don't have a lot of buried features where you have to dig through things to get to the resolution. It is pretty self-explanatory."

"The most valuable feature is the ability to boot locally, as well as in Infrascale's cloud. This means that we can either do on-site failover or failover to their cloud."

"It works a treat and does the job perfectly."

"The overall ease of use and ease of management of the solution using the Infrascale dashboard is excellent. I'd rate it 10 out of 10 because the dashboard is very simple to use. For someone with a technical background, it's a wonderful piece of software to be using in a cloud environment. But if you're not technical, then it might be a problem. It could be confusing for non-technical people. If you don't know what you're doing, you could kind of screw it up. Any human with two brain cells can do it. It's like anything else. So, once you train a human, they're good. Anybody can do it. Anybody with a competent brain can use it and go with a little bit of technical skill. It might be confusing in the beginning, but once you're trained up and you've used it a little bit, like anything else in your life, it'll be easy. They'll come as normal."

"For me, Infrascale had the best package to offer to my customers, including features, pricing, implementation, and support; everything that comprises the total solution."

"Infrascale has been great for us and for the relationship with this client."

More Infrascale Backup & Disaster Recovery pros

Cons

"IBM ProtectTIER could improve by being more user-friendly."

"The backup for a large amount of data is slow."

"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."

"The configuration wizards are still complex and hard to navigate."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"IBM ProtectTIER could improve by being more user-friendly."

More IBM ProtectTIER cons

"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution. It should be something that does not require me to do an image backup, and then individual file and folder backups, to be able to restore individual files."

"I would like to be able to limit the bandwidth in cases, for example, where we are uploading the backup."

"In terms of what I would like to see, it would be to make the solution available across multiple clouds."

"They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."

"When you are ordering hardware appliances, they have to be delivered from America. In the past, hard drives on the appliance have been simple SSD drives that are installed. However, they don't have a local supply for the SSD drives in the UK. They have to be exported from the US, arrive, and then I have to go and install them. Then, they will rebuild it from their side of things. However, I could order that same SSD drive online and get it the next day. So, I have to wait days for things to come when I could get the exact same drive the next day in the UK, if I wanted to. That causes a bit of a problem. I don't know how many businesses they have in the UK, but I do think that having to import stuff from the US is a time-consuming problem. If there was a holding in the UK, then we wouldn't have that delay in time."

"They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement."

"The only thing I would suggest, and I have talked to my manager about it already, is that they should have a direct backup-to-cloud solution."

"The problem is that sometimes you can use a lot of the bandwidth to upload files."

More Infrascale Backup & Disaster Recovery cons

Pricing and Cost Advice

"This solution is very expensive."

"IBM ProtectTIER is an expensive solution."

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"I appreciate their pricing. We went for this solution for its pricing."

"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."

"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."

"The licensing is based on how much data you have plus what appliances you need."

"They are incredibly fair and willing to work with their partners to make their pricing work for both partners and the end users."

"Our licensing fees are billed every four months."

"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."

"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."

More Infrascale Backup & Disaster Recovery pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Construction Company

17%

Healthcare Company

15%

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	17
Large Enterprise	2

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?

The pricing of Infrascale Backup & Disaster Recovery is premium; if it went down, I would definitely be happy, but I don't want to see it go up. Their margin from what they're wholesale and the...

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What needs improvement with Infrascale Platform?

What I would like to see improved or enhanced in Infrascale Backup & Disaster Recovery includes additional features for scalability.

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What is your primary use case for Infrascale Platform?

I can describe a few use cases for Infrascale Backup & Disaster Recovery, which we primarily use for data protection and recovery.

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Product Reports

Buyer's Guide

Deduplication Software

March 2026

Download IBM ProtectTIER product report

Buyer's Guide

Infrascale Backup & Disaster Recovery

March 2026

Infrascale Backup & Disaster Recovery report

Download Infrascale Backup & Disaster Recovery product report

Also Known As

No data available

Infrascale Platform

Overview

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

Infrascale overcomes the complexity of creating backup and disaster recovery solutions without sacrificing performance and reliability. We provide fast, secure recovery that enables customers to feel confident that their data is fully protected from any type of disaster, whether it be operational, environmental, or malicious. Infrascale provides data protection for SaaS applications, endpoints, and servers.

SaaS BACKUP

Protect Microsoft 365, Google Workspace, Box, Dropbox, and Salesforce data from accidental deletion and malicious attacks. Infrascale Cloud Application Backup (ICAB) provides customers with essential data protection that isn’t included in their SaaS provider’s limited retention policies. It also protects the broadest set of SaaS applications and delivers ease of use and ease of deployment.

ENDPOINT BACKUP

Direct-to-cloud backup and recovery solution for endpoints. Infrascale Cloud Backup (ICB) provides unlimited retention and version history, MSI installer and single pane of glass management, and ransomware anomaly detection. This delivers ease of use, ease of management, and protection from cybersecurity threats.

SERVER BACKUP AND DISASTER RECOVERY

Boot ready in minutes to run your systems when they go down due to any reason including server crashes, ransomware attacks, or natural disasters. Infrascale Backup & Disaster Recovery (IBDR) provides boot-ready time for failover that averages 2 minutes as well as unlimited disaster recovery and failover testing. In order to eliminate downtime and data loss, IBDR also provides a centrally managed Infrascale Management Dashboard.

Infrascale

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies

Buyer's Guide

IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

March 2026

Free Report: IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery

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