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IBM ProtectTIER vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM ProtectTIER
Ranking in Backup and Recovery
65th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
17th
Average Rating
9.0
Reviews Sentiment
6.7
Number of Reviews
20
Ranking in other categories
Cloud Backup (12th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (13th), SaaS Backup (6th)
 

Mindshare comparison

As of June 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery0.9%
IBM ProtectTIER0.7%
Other98.4%
Backup and Recovery
 

Featured Reviews

AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the incremental backup."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"The solution is highly stable."
"The most valuable features are the self-service features and the ability to search the data."
"The command-line interface is good."
"The cataloging is the best feature, as it takes millions of frames for the backup and, because it's incremental, it takes less time to complete."
"The experience that we have had with this product is generally good."
"It works a treat and does the job perfectly."
"For this particular client, the solution’s Critical Server Insurance feature that protects physical and virtual servers including Windows, Linux, VMware, and Hyper-V, was a very big factor as well. They have a bunch of physical servers, as well as virtual. The mix is predominantly virtual. They also have some NAS boxes that we back up using Infrascale."
"There is a great return on investment with Infrascale Backup & Disaster Recovery, as I have saved a significant amount of time and money. I need fewer employees to support maintenance requirements, alerts monitoring, and recovery requests."
"The best part is the possibility to spill over the lock-ups to the cloud and the spin-up part."
"The ease of use is valuable. It is user-friendly. Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution."
"If you want something that works and is reliable, here it is."
"Overall, this product is really solid and they're a very good company to work with."
 

Cons

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"It is unmanageable. Support would be good."
"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
"Setting up the system to work with legacy equipment is a bit complex at times."
"These days, we are thinking about pushing another solution because of the poor support from IBM."
"IBM ProtectTIER could improve by being more user-friendly."
"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."
"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make."
"I'm a little bit disappointed that over the last year and a half, there hasn't been too much contact from them regarding what's going to be new or coming out."
"The only point of improvement I can think of for Infrascale Backup & Disaster Recovery is that the restore process could sometimes be easier to do and faster. A file-only restore or directory-only restore can sometimes take quite some time; however, a server restore goes fast."
"There could be some room for improvement in the on-premises hardware selection. It is hard for them to deploy a lot of different hardware options. Depending on footprint size and overall capabilities, that is where there could be some flexibility in some cases. However, it is not a deal-breaker."
"I think they could increase security. I would like to see more features for the section on the viruses and maybe another in reference to two-factor authentication."
"There is room for improvement by making the interface a little more intuitive when navigating to recover flat files or an old server."
"The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents."
"The problem is that sometimes you can use a lot of the bandwidth to upload files."
 

Pricing and Cost Advice

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"We have a capacity-based license, which is managed centrally for all the sites of my company."
"This solution is very expensive."
"IBM ProtectTIER is an expensive solution."
"The licensing is based on how much data you have plus what appliances you need."
"I appreciate their pricing. We went for this solution for its pricing."
"Our licensing fees are billed every four months."
"Infrascale's pricing, to me, was outstanding and was one of the major factors in my decision to go with Infrascale... My customer had a different solution before and his monthly payment was three times as much as the payment he now has with Infrascale."
"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
"The pricing is fair, and they are interested in working with MSPs as part of their market."
"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
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Top Industries

By visitors reading reviews
Construction Company
20%
Manufacturing Company
16%
Comms Service Provider
12%
Financial Services Firm
12%
Healthcare Company
13%
Construction Company
13%
Financial Services Firm
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business20
Large Enterprise6
 

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?
The pricing, setup cost, and licensing for Infrascale Backup & Disaster Recovery have been handled by the account manager and leadership. The discussions regarding the pricing and licensing cos...
What needs improvement with Infrascale Platform?
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security inte...
What is your primary use case for Infrascale Platform?
Infrascale Backup & Disaster Recovery serves as my primary disaster recovery management platform, with a focus on ransomware protections and ransomware recovery. I have used Infrascale Backup &...
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: April 2026.
896,803 professionals have used our research since 2012.