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IBM ProtectTIER vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM ProtectTIER
Ranking in Backup and Recovery
66th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (12th)
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
17th
Average Rating
8.8
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
Cloud Backup (12th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (12th), SaaS Backup (8th)
 

Mindshare comparison

As of July 2026, in the Backup and Recovery category, the mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Infrascale Backup & Disaster Recovery1.0%
IBM ProtectTIER0.7%
Other98.3%
Backup and Recovery
 

Featured Reviews

AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.
Vivek_Jaiswal - PeerSpot reviewer
Security Engineer at LTI Mindtree
Cloud backups have strengthened ransomware recovery and now protect critical business data
I see several areas where Infrascale Backup & Disaster Recovery could be improved. First is the architectural design and configuration, along with operational maturity, as well as security integration. The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents. Getting quick support from the vendor during major recoveries or disasters would be greatly appreciated. Additionally, improving the strength of ransomware protections, addressing critical gaps in deployments, enforcing backup immutability policies, and making disaster recovery testing routine instead of an ad hoc process are important. Validating that I can quickly recover data should be a priority, and improved runbooks or operational maturity platforms would be beneficial for data recovery from critical incidents.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The command-line interface is good."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"The most valuable features are the self-service features and the ability to search the data."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"In terms of stability, I've found it to be very stable."
"The cataloging is the best feature, as it takes millions of frames for the backup and, because it's incremental, it takes less time to complete."
"The most valuable feature is the incremental backup."
"It works a treat and does the job perfectly."
"Overall, I set it up, configured it, deployed it, and walked away from it; it just chugs away happily."
"The Infrascale Dashboard is very easy to understand, has a good overview, and gives me access to all my appliances without having to have a local VPN connection to the individual clients. It makes it very easy to find my way around."
"The experience that we have had with this product is generally good."
"What I like the most about it is that backups and restores are simple, straightforward, and clean. It does not require six people to get involved in order to do a restore or perform a backup."
"Infrascale has been great for us and for the relationship with this client."
"The interface of Infrascale Backup & Disaster Recovery is very easy to use, and there are no problems. It's set it and forget it. You can make adjustments very easily as well."
"The most valuable feature is disaster recovery, where we have the ability to boot up VMs quickly in a disaster."
 

Cons

"IBM ProtectTIER could improve by being more user-friendly."
"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"These days, we are thinking about pushing another solution because of the poor support from IBM."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"It is unmanageable. Support would be good."
"Setting up the system to work with legacy equipment is a bit complex at times."
"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."
"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
"One of the significant drawbacks of it is due to the fact that we're using two devices to manage the same vCenter, or virtualization environment, and they don't talk to each other. That means I can't easily see what VMs are already being protected. If I'm on Infrascale device "A" and I have protected these VMs, when I go over to device "B," I can't see that those VMs are already covered."
"The customer was probably down for about three days; this was a very difficult situation for us to be in."
"There could be some room for improvement in the on-premises hardware selection."
"User interface and navigation are also not that good."
"Having options to replicate between their data centers, once the data is offsite, would be an improvement that they could make."
"The performance of support can definitely be improved with easier on-call support features for P1 and P2 incidents."
"They set me up as a vendor, not as a client. So sometimes I end up in the wrong portal and I'm doing vendor things instead of client things, and I didn't realize that right away. Once I figured it out I just changed my favorites on my desktop to go to the client-side."
"The problem is that sometimes you can use a lot of the bandwidth to upload files."
 

Pricing and Cost Advice

"IBM ProtectTIER is an expensive solution."
"This solution is very expensive."
"We have a capacity-based license, which is managed centrally for all the sites of my company."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"It is super competitive. It is worth taking a look at it from a licensing and pricing perspective."
"The pricing is pretty good and competitive with the market. The per-terabyte pricing is very competitive compared to the others."
"I appreciate their pricing. We went for this solution for its pricing."
"The licensing is based on how much data you have plus what appliances you need."
"Pricing of the product could be improved. It definitely makes it a harder sell. They will usually end up getting close to the price we need, but I have to go through everybody to get the price reduced. Their list pricing is significantly higher than that of other solutions."
"You get unlimited clients and buy a bucket of space. In addition to the standard fees there were setup fees."
"The licensing structure was changed some time ago and it's a lot more efficient and the price points are a lot better. They're improving and heading in the right direction."
"The appliances have different prices because of storage, size, and memory. For example, the older machines support more virtual machines, whereas the new one only supports one virtual machine. As we have purchased the later appliances, they have probably been a little bit more expensive because they have to be good enough to keep the business running if the physical server goes down. We learned our lesson from the one that went down when we tried to run products and it wasn't quick enough."
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Top Industries

By visitors reading reviews
Construction Company
21%
Manufacturing Company
16%
Financial Services Firm
11%
Comms Service Provider
10%
Construction Company
13%
Healthcare Company
13%
Financial Services Firm
10%
Outsourcing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise1
Large Enterprise6
 

Questions from the Community

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What is your experience regarding pricing and costs for Infrascale Platform?
The pricing, setup cost, and licensing for Infrascale Backup & Disaster Recovery have been handled by the account manager and leadership. The discussions regarding the pricing and licensing cos...
What needs improvement with Infrascale Platform?
In terms of how Infrascale Backup & Disaster Recovery can be improved, I can suggest using the recovery time objective system, where current state systems can be restored in about zero downtime...
What is your primary use case for Infrascale Platform?
My main use case for Infrascale Backup & Disaster Recovery is that day-to-day, we never use it; we use it only yearly once. I can give you a quick, specific example of a time when I used Infras...
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about IBM ProtectTIER vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: June 2026.
906,781 professionals have used our research since 2012.