IBM FileNet vs OpenText Content Manager comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between IBM FileNet and OpenText Content Manager based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed IBM FileNet vs. OpenText Content Manager Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It has a robust API. We are able to have systems communicate with each other, and do business process automation.""The ability to manage the content well.""I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow.""It has a very broad market share and a lot of people know about it.""There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform.""If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support.""Stability is really good. We fairly recently upgraded a version of it and have not been having any problems. The resources seem to be really good with this version; it is a little easier to troubleshoot issues.""It has improved my organization by how we release documents, claims, and policies."

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"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management.""An advantage is integration with your IP directory.""It has a robust search but has often been difficult for people to learn.""We like how the solution allows us to have retention of records and workflows, as well as its fire plan.""The product can be integrated with different solutions.""I did not face issues with the product's scalability...The solution's technical support is good."

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Cons
"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright.""If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis.""There is room for improvement in the file management. It's very complex.""The most valuable features of IBM File Manager are workflow, content, and process capabilities.""The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with.""IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product.""I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction.""A little better control into the ACLs of FileNet and databases."

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"The product could improve its scalability.""Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution.""Due to very limited use in the industry, vendor and contract support are hard to find.""OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier.""The stability of the solution is an area of concern where improvements can be made.""The ease of use should be addressed."

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Pricing and Cost Advice
  • "The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."
  • "It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
  • "FileNet is not cheap, but you absolutely get what you pay for. ​"
  • "For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
  • "For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."
  • "​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
  • "1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."
  • "The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
  • More IBM FileNet Pricing and Cost Advice →

  • "I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."
  • "The fees incurred are for the licensing and maintenance."
  • "I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
  • "The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
  • More OpenText Content Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product is robust and can process a lot of documents for enterprise content management.
    Top Answer:The product is expensive. The price was 30% higher than what we needed to pay for IBM. I rate the product’s pricing a ten out of ten, where one is cheap and ten is expensive.
    Top Answer:The user interface of IBM content management, including the ability to customize screens without the need for coding, could be improved. Customers can use it to split the screen, enhancing its… more »
    Top Answer:The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized… more »
    Top Answer:The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs. You will have to pay more… more »
    Top Answer:OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier.
    Ranking
    Views
    5,058
    Comparisons
    3,057
    Reviews
    4
    Average Words per Review
    410
    Rating
    7.5
    Views
    1,935
    Comparisons
    878
    Reviews
    4
    Average Words per Review
    410
    Rating
    8.3
    Comparisons
    Also Known As
    Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
    Learn More
    Overview

    IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

    There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

    OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

    Sample Customers
    Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
    Missouri State Courts
    Top Industries
    REVIEWERS
    Financial Services Firm31%
    Insurance Company16%
    Healthcare Company10%
    Government7%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company13%
    Government10%
    Insurance Company9%
    REVIEWERS
    Government58%
    Non Profit8%
    Non Tech Company8%
    Sports Company8%
    VISITORS READING REVIEWS
    Government21%
    Computer Software Company15%
    Financial Services Firm8%
    Healthcare Company6%
    Company Size
    REVIEWERS
    Small Business24%
    Midsize Enterprise11%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise13%
    Large Enterprise70%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise55%
    Buyer's Guide
    IBM FileNet vs. OpenText Content Manager
    March 2024
    Find out what your peers are saying about IBM FileNet vs. OpenText Content Manager and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews while OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews. IBM FileNet is rated 8.2, while OpenText Content Manager is rated 7.6. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Newgen OmniDocs, whereas OpenText Content Manager is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, Microsoft Purview Records Management and Objective ECM. See our IBM FileNet vs. OpenText Content Manager report.

    See our list of best Enterprise Content Management vendors.

    We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.