IBM Datacap vs OpenText Intelligent Capture comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between IBM Datacap and OpenText Intelligent Capture based on real PeerSpot user reviews.

Find out in this report how the two Intelligent Document Processing (IDP) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed IBM Datacap vs. OpenText Intelligent Capture Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats.""The second thing that I like about Datacap is the fingerprint capture which is easy to configure on Datacap. From the form of the document, if a document is redundant in the same department, we can configure the capture based on the form of the documents""It helps companies figure out how to use advanced imaging techniques, processes, best practices, and other tools.""It's a platform, not a configured application, so you can do what you want with it.""It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility.""It is the best solution for scanning purposes.""At the forefront of my thoughts, the standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application.""I can have all scanners accessible from my end."

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"The automated version of the vendor invoice management is great.""We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users.""Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate.""It allows you to image capture, scan documents and use machine learning to automatically index and tie them.""The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.""The solution is very powerful because it allows for custom scripting."

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Cons
"Datacap's technology seems a little behind the industry. It's still using the old .NET framework. They should move to .NET Core and start integrating some machine learning. You can do some integration yourself, but you expect a solution to include the latest machine-learning approaches if you're paying reasonable money for it.""Our main language in Egypt is Arabic, and IBM DataCap does not support it perfectly. All our documentation is in Arabic. It's not English or any other language. However, we have overcome this problem by using QR codes in the document to extract the data from it. They should have better support for Arabic.""We have page requirements where some values must be copied on each page. For example, say I need to scan a bunch of documents, and the name will be a field on every page. We don't have a default functionality in Datacap to copy the field value on the first page to all the pages. That feature would make the documents easy to prepare.""The reading efficiency of the solution needs to be improved.""Currently, when you are entering invoices, you have to enter multiple rows. In Captiva the multiple rows will be dynamically added. This would be a beneficial feature for IBM to add.""The interface can be more intuitive.""It can take some time to implement.""I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."

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"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents""It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement.""The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones.""We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up.""If something is handwritten and attached to an email, it doesn't capture the information correctly.""Knowledge of .NET is required to effectively use the solution or it can be complicated.""The setup is medium complexity."

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Pricing and Cost Advice
  • "Pricing needs to stay competitive."
  • "You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."
  • "Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."
  • "We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."
  • "If you want IBM Datacap on cloud, which is a service run by IBM, the price can be quite expensive, but if you want to just purchase the licenses and own those yourself, then the price is very competitive."
  • "It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."
  • "In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."
  • "IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."
  • More IBM Datacap Pricing and Cost Advice →

  • "Some customers say the solution can get costly because it requires licenses or enterprise packages."
  • "OpenText is an expensive solution."
  • More OpenText Intelligent Capture Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The installation of the solution is very simple.
    Top Answer:IBM Datacap cannot fetch unstructured data properly; it always gives you wrong information, so no one uses this solution for unstructured data. Even for structured data, sometimes the administrators… more »
    Top Answer:The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText.
    Top Answer:The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to… more »
    Top Answer:It is designed for the automated capture and recognition of documents. Whether obtained through scanning, emails, faxes, or other sources, documents can be captured and data automatically extracted… more »
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    595
    Reviews
    14
    Average Words per Review
    715
    Rating
    7.1
    Views
    2,265
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    980
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    4
    Average Words per Review
    440
    Rating
    8.3
    Comparisons
    Also Known As
    Datacap
    OpenText Captivas
    Learn More
    Overview

    IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

    OpenText™ Intelligent Capture, formerly OpenText Captiva, is an enterprise capture platform, providing omni-channel capabilities for collecting everything from scanned paper to chatbots. It is not just for organizing content at the front door, but automating processes across the enterprise. It can automate processes for standard documents, such as Financial Accounts Payable and Accounts Receivable, or complex documents, such as contracts or partner requests that require action based on the document’s content.

    Sample Customers
    Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil
    Information Not Available
    Top Industries
    REVIEWERS
    Computer Software Company38%
    Financial Services Firm23%
    Mining And Metals Company8%
    Transportation Company8%
    VISITORS READING REVIEWS
    Financial Services Firm20%
    Computer Software Company15%
    Government11%
    Insurance Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Government9%
    Company Size
    REVIEWERS
    Small Business46%
    Midsize Enterprise15%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise70%
    REVIEWERS
    Small Business29%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise11%
    Large Enterprise70%
    Buyer's Guide
    IBM Datacap vs. OpenText Intelligent Capture
    March 2024
    Find out what your peers are saying about IBM Datacap vs. OpenText Intelligent Capture and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    IBM Datacap is ranked 6th in Intelligent Document Processing (IDP) with 26 reviews while OpenText Intelligent Capture is ranked 8th in Intelligent Document Processing (IDP) with 7 reviews. IBM Datacap is rated 7.6, while OpenText Intelligent Capture is rated 8.2. The top reviewer of IBM Datacap writes "The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature". On the other hand, the top reviewer of OpenText Intelligent Capture writes "A powerful solution for custom scripting but .NET knowledge is required". IBM Datacap is most compared with ABBYY Vantage, Microsoft Power Automate, Tungsten TotalAgility, HyperScience and UiPath, whereas OpenText Intelligent Capture is most compared with ABBYY Vantage, Tungsten TotalAgility, UiPath Document Understanding, HyperScience and Hyland Brainware. See our IBM Datacap vs. OpenText Intelligent Capture report.

    See our list of best Intelligent Document Processing (IDP) vendors.

    We monitor all Intelligent Document Processing (IDP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.