We performed a comparison between Hyland OnBase and KiSSFLOW based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The solution is very developed and we are not taking full advantage of its functionalities."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"I like the cloud and its integrability."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."
"The user interface is very, very good."
"The most valuable feature is the performance."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The best thing about Kissflow is its user-friendliness."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"The support team responds fast."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"Some of the tool's fields only accept certain types of text. The input fields are inflexible."
"The integration between forms should be made easier."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"There is room for improvement in terms of stability."
"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
Hyland OnBase is ranked 24th in Business Process Management (BPM) with 8 reviews while KiSSFLOW is ranked 10th in Business Process Management (BPM) with 12 reviews. Hyland OnBase is rated 8.0, while KiSSFLOW is rated 8.6. The top reviewer of Hyland OnBase writes "Stable content and workflow management solution with a valuable retention module". On the other hand, the top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". Hyland OnBase is most compared with Alfresco, SharePoint, OpenText Documentum, IBM FileNet and OpenText Extended ECM, whereas KiSSFLOW is most compared with Camunda, Microsoft Power Apps, ServiceNow, Nintex Process Platform and OutSystems. See our Hyland OnBase vs. KiSSFLOW report.
See our list of best Business Process Management (BPM) vendors and best Low-Code Development Platforms vendors.
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