Hyland OnBase vs KiSSFLOW comparison

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Hyland OnBase

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Executive SummaryUpdated on Sep 18, 2024

Hyland OnBase and KiSSFLOW are competing enterprise content management solutions. KiSSFLOW tends to be preferred for its intuitive approach, whereas Hyland OnBase is noted for its extensive features.

Features: Users appreciate Hyland OnBase for its comprehensive integration capabilities and robust document management features. Hyland OnBase users benefit from extensive workflow customization options. KiSSFLOW is valued for its workflow automation and ease of creating business processes. KiSSFLOW offers straightforward forms and process building tools that streamline operations. Users indicate that KiSSFLOW provides a more user-friendly setup compared to Hyland OnBase's richer feature set.

Room for Improvement: Hyland OnBase users report a steep learning curve and the need for more frequent updates. Hyland OnBase can experience occasional system slowdowns during high data loads. KiSSFLOW users suggest enhancements in reporting features and occasionally experience limitations in complex workflows. KiSSFLOW could improve its integration capabilities with third-party applications.

Ease of Deployment and Customer Service: Hyland OnBase deployment can be intricate, often requiring professional assistance, but offers reliable customer support. KiSSFLOW is easier to deploy with straightforward tutorials and responsive customer service. Users find KiSSFLOW to be simpler to implement but appreciate the strong support structure of Hyland OnBase.

Pricing and ROI: Hyland OnBase has a higher initial setup cost but delivers a significant ROI for large enterprises through its extensive functionalities. KiSSFLOW offers competitive pricing with quick returns, making it appealing for small to mid-sized organizations. Users find KiSSFLOW to be cost-effective, while Hyland OnBase provides better value for complex requirements.

To learn more, read our detailed Hyland OnBase vs. KiSSFLOW Report (Updated: August 2025).

Hyland OnBase vs. KiSSFLOW

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

16th

Ranking in Low-Code Development Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th)

KiSSFLOW

Ranking in Business Process Management (BPM)

20th

Ranking in Low-Code Development Platforms

15th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Performance Management (14th), Rapid Application Development Software (21st)

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 0.7%, up from 0.3% compared to the previous year. The mindshare of KiSSFLOW is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Julius Jagdon

Business Tools at Motorola Solutions

The tool is intuitive to use and, through automation, has been a real time-saver

When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."

"Its most valuable aspect is its flexibility"

"The solution is very developed and we are not taking full advantage of its functionalities."

"I like the cloud and its integrability."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

More Hyland OnBase pros

"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."

"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."

"The best thing about KiSSFLOW is that we can do virtual approvals."

"The support team responds fast."

"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."

"The most valuable feature is the performance."

"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."

"I like the forms which help us to get information."

More KiSSFLOW pros

Cons

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"The application could potentially be more open-source, allowing integration with more solutions."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"Software malfunctioning usually occurs when we receive documents from external sources."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution’s initial setup is a little difficult."

More Hyland OnBase cons

"Sometimes some notifications don't appear on the mobile app."

"The UI, though is pretty friendly and easy to use, can be improved in some aspects."

"Some of the tool's fields only accept certain types of text. The input fields are inflexible."

"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."

"KiSSFLOW needs to improve its integration."

"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."

"There is a lag in the delay between API calls."

"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."

More KiSSFLOW cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"The tool's price is high."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The product costs $15 per user per month."

"This is an affordable product and everything is included in the subscription."

"The license is very expensive."

"Your company must subscribe to the solution if you create a business account."

"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

13%

Computer Software Company

Insurance Company

Financial Services Firm

14%

Computer Software Company

Government

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

What is your experience regarding pricing and costs for Hyland OnBase?

I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...

What needs improvement with Hyland OnBase?

I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...

What is your experience regarding pricing and costs for KiSSFLOW?

The license is very expensive. However, there are no additional costs to the standard license.

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Product Reports

Hyland OnBase

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Download KiSSFLOW product report

Also Known As

OnBase

No data available

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.

Hyland OnBase vs. KiSSFLOW