HubSpot CRM vs NetSuite CRM+ comparison

HubSpot and NetSuite are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.4, while NetSuite is ranked #38 with an average rating of 7.0. HubSpot holds a 2.3% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

HubSpot CRM

Read 47 HubSpot CRM reviews

983 Views
670 Comparison Views

98% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

326 Views
207 Comparison Views

66% willing to recommend

HubSpot CRM

NetSuite CRM+

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and HubSpot CRM are competing products in the CRM space. HubSpot CRM seems to have the upper hand due to its extensive feature set and cost efficiency.

Features: NetSuite CRM+ offers strong sales forecasting capabilities, seamless integration with Oracle products, and advanced analytics. HubSpot CRM features marketing automation, social media integration, and a user-friendly interface. Both provide essential CRM functionalities, but HubSpot's marketing capabilities often draw businesses looking for comprehensive campaign management.

Ease of Deployment and Customer Service: HubSpot CRM provides a straightforward cloud-based setup and notable customer service with prompt responses and extensive resources. NetSuite CRM+ allows for a more customizable deployment but requires considerable setup and may depend on third-party consultants, which adds complexity and time to the deployment process.

Pricing and ROI: HubSpot CRM is available with a free tier, allowing affordable adoption and scalability, benefiting businesses with lower financial commitments. NetSuite CRM+ involves higher upfront costs and ongoing expenses, impacting initial ROI. HubSpot's cost-effective model offers a compelling return, especially for small to medium enterprises.

To learn more, read our detailed HubSpot CRM vs. NetSuite CRM+ Report (Updated: April 2025).

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

NetSuite CRM+

Ranking in CRM

38th

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (10th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of HubSpot CRM is 2.3%, up from 2.1% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The calling option from any region is beneficial."

"It has nice features and matches our pipeline. Even in the free version, all of the features are available."

"The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements."

"We can track clients through the system, which is a great feature. It supports cross-functional teams."

"The solution is easy to use and easy to implement."

"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."

"The product is user-friendly for sales personnel and other salespeople."

"The solution is easy to use for anyone, integrates well with email, has simple node management, and has good tracking lead features."

More HubSpot CRM pros

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

Cons

"The initial setup could be faster as it currently takes a lot of time."

"In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future."

"The only problem with HubSpot at the moment is the pricing models."

"Ease of use is the most essential feature for us. HubSpot is intuitive, so you can learn everything just by exploring and trying it out yourself. The user interface is straightforward, and it's easy to pick that up."

"We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside."

"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."

"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."

"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."

More HubSpot CRM cons

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"The product needs to improve the warehouse management feature."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

Pricing and Cost Advice

"The pricing is in a midrange if you line up the marketing tools."

"The price of the solution could improve because it is expensive."

"We are using HubSpot CRM’s free version."

"There is a cost for the solution. However, I am not aware of the price."

"Pricing is based on the number of users."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"The price of HubSpot CRM is expensive."

More HubSpot CRM pricing and cost advice

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

"It ultimately depends on the features and functionalities required for your specific use case."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Government

12%

Financial Services Firm

Computer Software Company

15%

Educational Organization

13%

Real Estate/Law Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

I primarily use the solution for CRM.

See all answers

What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

See all answers

What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

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Compared 100% of the time

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Product Reports

Buyer's Guide

HubSpot CRM

April 2025

Download HubSpot CRM product report

Buyer's Guide

CRM

May 2025

Download NetSuite CRM+ product report

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

April 2025

Free Report: HubSpot CRM vs. NetSuite CRM+

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