HubSpot CRM vs NetSuite CRM+ comparison

HubSpot and NetSuite are both solutions in the CRM category. HubSpot is ranked #5 with an average rating of 8.4, while NetSuite is ranked #32 with an average rating of 8.0. HubSpot holds a 2.5% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

HubSpot CRM

Read 48 HubSpot CRM reviews

1,132 Views
1,041 Comparison Views

98% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

385 Views
350 Comparison Views

66% willing to recommend

HubSpot CRM

NetSuite CRM+

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and HubSpot CRM are competing products in the CRM space. HubSpot CRM seems to have the upper hand due to its extensive feature set and cost efficiency.

Features: NetSuite CRM+ offers strong sales forecasting capabilities, seamless integration with Oracle products, and advanced analytics. HubSpot CRM features marketing automation, social media integration, and a user-friendly interface. Both provide essential CRM functionalities, but HubSpot's marketing capabilities often draw businesses looking for comprehensive campaign management.

Ease of Deployment and Customer Service: HubSpot CRM provides a straightforward cloud-based setup and notable customer service with prompt responses and extensive resources. NetSuite CRM+ allows for a more customizable deployment but requires considerable setup and may depend on third-party consultants, which adds complexity and time to the deployment process.

Pricing and ROI: HubSpot CRM is available with a free tier, allowing affordable adoption and scalability, benefiting businesses with lower financial commitments. NetSuite CRM+ involves higher upfront costs and ongoing expenses, impacting initial ROI. HubSpot's cost-effective model offers a compelling return, especially for small to medium enterprises.

To learn more, read our detailed HubSpot CRM vs. NetSuite CRM+ Report (Updated: July 2025).

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

5th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

NetSuite CRM+

Ranking in CRM

32nd

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (11th)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of HubSpot CRM is 2.5%, up from 1.8% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"HubSpot CRM has the most reliable and user-friendly options."

"It avoids creating duplicate records by updating Salesforce automatically when changes occur in HubSpot CRM."

"The feature that I find valuable is the customer 360-degree view and the marketing automation."

"The product is user-friendly for sales personnel and other salespeople."

"The most valuable feature is their marketing automation service and sales lead management."

"Easy to use and easy to setup CRM software, with good stability and scalability."

"HubSpot's customer service is excellent and fast."

"The interface is good."

More HubSpot CRM pros

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

Cons

"There is no option to remove duplicate constant contacts."

"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."

"They are trying to make it better by adding agent.ai to HubSpot, however, it's in a very early stage."

"An area to be improved in HubSpot CRM is its customization capabilities."

"Invoices were the thing we were thinking should be part of the solution, and that's been added now."

"HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality."

"They need better UX or templates to change the mood or the look and feel."

"Sometimes, the usability is not intuitive."

More HubSpot CRM cons

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

"The product needs to improve the warehouse management feature."

Pricing and Cost Advice

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"I do not recall the particulars of the licensing fees."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"We are using HubSpot CRM’s free version."

"HubSpot CRM is affordable."

"The pricing is in a midrange if you line up the marketing tools."

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

More HubSpot CRM pricing and cost advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Comms Service Provider

11%

Performing Arts

11%

Wholesaler/Distributor

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

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What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

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What is your primary use case for HubSpot CRM?

I use Segment, mainly Segment. We use CRM, usually HubSpot CRM. Some clients use HubSpot CRM and Zoho CRM. Different clients use different kinds of CRM, but we don't use them. We mostly focus on ma...

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What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

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What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

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Comparisons

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Compared 15% of the time

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Compared 13% of the time

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Compared 11% of the time

Odoo vs HubSpot CRM

Compared 10% of the time

Affinity vs HubSpot CRM

Compared 8% of the time

More HubSpot CRM Competitors

Siebel CRM vs NetSuite CRM+

Compared 66% of the time

Salesforce Sales Cloud vs NetSuite CRM+

Compared 34% of the time

More NetSuite CRM+ Competitors

Product Reports

Buyer's Guide

HubSpot CRM

August 2025

Download HubSpot CRM product report

Buyer's Guide

CRM

August 2025

Download NetSuite CRM+ product report

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

July 2025

Free Report: HubSpot CRM vs. NetSuite CRM+

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