HubSpot CRM vs NetSuite CRM+ comparison

HubSpot and NetSuite are both solutions in the CRM category. HubSpot is ranked #6 with an average rating of 8.4, while NetSuite is ranked #33 with an average rating of 8.0. HubSpot holds a 2.4% mindshare in CRM, compared to NetSuite’s 0.7% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 66% of NetSuite users who would recommend it.

HubSpot CRM

Read 48 HubSpot CRM reviews

1,024 Views
580 Comparison Views

98% willing to recommend

NetSuite CRM+

Read 4 NetSuite CRM+ reviews

338 Views
186 Comparison Views

66% willing to recommend

HubSpot CRM

NetSuite CRM+

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

NetSuite CRM+ and HubSpot CRM are competing products in the CRM space. HubSpot CRM seems to have the upper hand due to its extensive feature set and cost efficiency.

Features: NetSuite CRM+ offers strong sales forecasting capabilities, seamless integration with Oracle products, and advanced analytics. HubSpot CRM features marketing automation, social media integration, and a user-friendly interface. Both provide essential CRM functionalities, but HubSpot's marketing capabilities often draw businesses looking for comprehensive campaign management.

Ease of Deployment and Customer Service: HubSpot CRM provides a straightforward cloud-based setup and notable customer service with prompt responses and extensive resources. NetSuite CRM+ allows for a more customizable deployment but requires considerable setup and may depend on third-party consultants, which adds complexity and time to the deployment process.

Pricing and ROI: HubSpot CRM is available with a free tier, allowing affordable adoption and scalability, benefiting businesses with lower financial commitments. NetSuite CRM+ involves higher upfront costs and ongoing expenses, impacting initial ROI. HubSpot's cost-effective model offers a compelling return, especially for small to medium enterprises.

To learn more, read our detailed HubSpot CRM vs. NetSuite CRM+ Report (Updated: June 2025).

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

NetSuite CRM+

Ranking in CRM

33rd

Average Rating

7.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Opportunity Management (10th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of HubSpot CRM is 2.4%, up from 2.0% compared to the previous year. The mindshare of NetSuite CRM+ is 0.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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Greg Jacob

Executive Consultant at Gemini Solutions Group

Streamlines collaboration across teams and has a straightforward setup process

The platform initiates a series of processes to complete the sale, which may involve ordering equipment, providing services, and tracking necessary activities. The feature that has been most effective in improving sales performance is its alignment with the ordering team. Compared to my experience working with HubSpot, which excelled in presales and marketing but lacked integration with ERP and post-sales processes, NetSuite CRM+ stands out for its ability to streamline collaboration and information sharing across teams. It facilitates post-sales engagement by effectively providing visibility into the bill of materials and assigning responsibilities. The platform is not highly customizable like Salesforce. However, it offers sufficient flexibility for our requirements. I can easily create different views and reports and add widgets to my home screen as needed. I rate it an eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup process is straightforward."

"It's highly reliable, and the flexibility it offers is noteworthy."

"It avoids creating duplicate records by updating Salesforce automatically when changes occur in HubSpot CRM."

"The feature that I find valuable is the customer 360-degree view and the marketing automation."

"It has nice features and matches our pipeline. Even in the free version, all of the features are available."

"Very scalable CRM platform with multiple functions, e.g. marketing, ticketing, and service."

"The most valuable features of HubSpot CRM are ease of use, lead generation, and follow-up leads. Additionally, there are a lot of connectors to other solutions, such as Jira and Slack. Whether it's a scrum tool or the ticketing tool, it has a connector."

"The most valuable feature of the solution is its free version, where you can store around 10,00,000 records in HubSpot CRM for free if you have a business email ID."

More HubSpot CRM pros

"We use the product for standard CRM functions like email marketing, account management, scheduling customer profiles, and marketing materials, and for integration with the Suite Commerce."

"NetSuite CRM+ helps us provide customer support and track schedules for field service."

"The feature that has been most effective in improving sales performance is its alignment with the ordering team."

"Very scalable solution that provides customer relationship management, sales, and marketing functions. It's very straightforward to set up, and it supports multi-subsidiary organizations."

Cons

"Sometimes, the usability is not intuitive. There is a lot of work required to set it up the way I like."

"HubSpot CRM integration needs improvement."

"The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it."

"The pricing could improve."

"From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients."

"Invoices were the thing we were thinking should be part of the solution, and that's been added now."

"The solution's user interface can be simpler with features that are easy to navigate."

"All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution."

More HubSpot CRM cons

"The product or service could be improved by incorporating AI functionality to provide intuitive assistance."

"NetSuite's field service automation should be updated. We should be able to fully automate the assignment of service orders to technicians."

"The product needs to improve the warehouse management feature."

"What could be improved in NetSuite CRM+ is its UI, because it's ugly. When you compare it to the Salesforce UI, the UI in Salesforce, particularly its reporting, looks better."

Pricing and Cost Advice

"I do not recall the particulars of the licensing fees."

"The price of the solution could improve because it is expensive."

"The price of HubSpot CRM is expensive."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"It's in the upper range. If 10 represents the most expensive, I'd rate it a 7 out of 10. Its price also depends on the size of your team."

"We are using HubSpot CRM’s free version."

"There is a cost for the solution. However, I am not aware of the price."

More HubSpot CRM pricing and cost advice

"It ultimately depends on the features and functionalities required for your specific use case."

"Compared to other tools, you have to pay for the NetSuite CRM+ module itself. You will pay a recurring fee regardless of how many users you have, then you will pay a fee per user, per month. Its cost is not a licensing cost per user, but a module cost and a user cost."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Comms Service Provider

11%

Government

11%

Performing Arts

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

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What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

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What is your primary use case for HubSpot CRM?

I use Segment, mainly Segment. We use CRM, usually HubSpot CRM. Some clients use HubSpot CRM and Zoho CRM. Different clients use different kinds of CRM, but we don't use them. We mostly focus on ma...

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What do you like most about NetSuite CRM+?

The feature that has been most effective in improving sales performance is its alignment with the ordering team.

See all answers

What is your experience regarding pricing and costs for NetSuite CRM+?

In terms of competitiveness, both NetSuite and HubSpot may offer different pricing tiers and packages to cater to various budgets and preferences. HubSpot tends to be less expensive than other opti...

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What needs improvement with NetSuite CRM+?

The product or service could be improved by incorporating AI functionality to provide intuitive assistance. There may be room for enhancement in tracking historical contacts from a sales perspectiv...

See all answers

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Product Reports

Buyer's Guide

HubSpot CRM

June 2025

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Buyer's Guide

CRM

June 2025

Download NetSuite CRM+ product report

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

NetSuite CRM+ delivers powerful Customer Relationship Management (CRM) capabilities, including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce and flexible customization, all in a single cloud CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance management, order management and partner management.

NetSuite

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

2Pure, Accuvant, Adtegrity, Advantage Sign Supply, Bonneville Environmental Foundation, CallidusCloud, Capitol Coffee Systems, Cardinal Path

Buyer's Guide

HubSpot CRM vs. NetSuite CRM+

June 2025

Free Report: HubSpot CRM vs. NetSuite CRM+

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