HubSpot CRM vs SuiteCRM comparison

HubSpot and SuiteCRM are both solutions in the CRM category. HubSpot is ranked #5 with an average rating of 8.3, while SuiteCRM is ranked #42 with an average rating of 7.0. HubSpot holds a 1.2% mindshare in CRM, compared to SuiteCRM’s 0.6% mindshare. Additionally, 98% of HubSpot users are willing to recommend the solution, compared to 100% of SuiteCRM users who would recommend it.

HubSpot CRM

Read 49 HubSpot CRM reviews

1,734 Views
1,647 Comparison Views

98% willing to recommend

SuiteCRM

Read 1 SuiteCRM review

522 Views
522 Comparison Views

100% willing to recommend

HubSpot CRM

SuiteCRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between HubSpot CRM and SuiteCRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: November 2025).

Buyer's Guide

CRM

November 2025

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Helped 879,259 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HubSpot CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SuiteCRM

Ranking in CRM

42nd

Average Rating

7.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the CRM category, the mindshare of HubSpot CRM is 1.2%, down from 1.7% compared to the previous year. The mindshare of SuiteCRM is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
HubSpot CRM	1.2%
SuiteCRM	0.6%
Other	98.2%

CRM

Featured Reviews

Charles Dickens

President at iCIO, Inc

Effortlessly manage relationships with seamless contact data integration

The primary area to improve is creating deployable packages. When I buy into HubSpot, I have a list of checks, however, I am left to figure out how to use it. I start with a budget, and it's just a persistent sales demand. HubSpot should establish some pre-deployable packages that, when contracted, offer basic functionality. It is important to be clear about what it doesn't provide or what else is needed. I can outfit myself with my own tools or other options as I evaluate the board. They are building businesses for themselves. However, there's always a limiting function encountered. Understanding limitations upon entry would be beneficial so I don't constantly stumble upon unknown constraints. A package covering everything in a particular area without requiring the entire purchase would be excellent.

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JorgeValenzuela

Owner at CPSTECH

Provides valuable reporting tools, but the user interfaces could be simplified

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting The product's most valuable feature is the ease of obtaining information to make decisions. The platform's user interfaces could be simplified. I have been using SuiteCRM for five…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's highly reliable, and the flexibility it offers is noteworthy."

"It has nice features and matches our pipeline. Even in the free version, all of the features are available."

"The calling option from any region is beneficial."

"The initial setup process is straightforward."

"The solution is easy to use and easy to implement."

"HubSpot CRM has the most reliable and user-friendly options."

"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."

"When we cannot dedicate a lot of time to each of these, in terms of research and support, it helps us automate some small things and provides opportunities."

More HubSpot CRM pros

"The product's most valuable feature is the ease of obtaining information to make decisions."

Cons

"The product is not very scalable."

"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."

"A better CRM can be achieved by providing more customization features. Some areas require improvement, particularly in enhancing customization options."

"The only challenge with the solution is that it captures data in a raw manner, so organizing that information is still left to the administrator or the user, and they need to organize it into structured fields."

"The only thing that was tough was that the functionality was very dependent on the licensing level. So there were many things I wanted to do, but then I'd have to add on different licenses or purchase different add-ons."

"There is room for improvement in pricing. The pricing strategy that they have is way too clever."

"An area to be improved in HubSpot CRM is its customization capabilities."

"They are trying to make it better by adding agent.ai to HubSpot, however, it's in a very early stage."

More HubSpot CRM cons

"The platform's user interfaces could be simplified."

Pricing and Cost Advice

"We are using HubSpot CRM’s free version."

"I do not recall the particulars of the licensing fees."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"Pricing is based on the number of users."

"The cost of HubSpot CRM is less than the cost of Freshsales."

"HubSpot CRM is affordable."

"The price of HubSpot CRM is expensive."

More HubSpot CRM pricing and cost advice

"The product's initial price is quite low, around $100 for a fixed deployment."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Performing Arts

11%

Comms Service Provider

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	5
Large Enterprise	8

No data available

Questions from the Community

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...

See all answers

What is your experience regarding pricing and costs for SuiteCRM?

The product's initial price is quite low, around $100 for a fixed deployment. For ongoing support, there is an additional $50 charge per instance.

See all answers

What needs improvement with SuiteCRM?

The platform's user interfaces could be simplified.

See all answers

What is your primary use case for SuiteCRM?

I use the platform mainly for lead management, opportunities, marketing automation, sales flow, and reporting.

See all answers

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Product Reports

Buyer's Guide

HubSpot CRM

December 2025

Download HubSpot CRM product report

Buyer's Guide

CRM

November 2025

Download SuiteCRM product report

Overview

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

SuiteCRM is a powerful open-source CRM platform, providing a 360-degree view of customers and business interactions. Ideal for businesses of all sizes, it offers scalability and customization, allowing users to adapt it to diverse organizational needs. With features like sales management, marketing automation, customer service, project management, and robust reporting, SuiteCRM ensures comprehensive business management. Its cost-effectiveness, with lower licensing costs compared to proprietary CRM solutions, makes it an attractive choice. The platform is community-driven, benefiting from a large and active community that provides ongoing support, bug fixes, and updates. Businesses can leverage SuiteCRM to enhance customer relationships, boost sales and revenue, improve productivity, and enjoy greater flexibility through tailored customization.

SuiteCRM

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki

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Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: November 2025.

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