Honeycomb Enterprise vs Splunk ITSI (IT Service Intelligence) comparison

Honeycomb.io and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Honeycomb.io is ranked #27 with an average rating of 8.0, while Splunk is ranked #12 with an average rating of 8.4. Honeycomb.io holds a 1.3% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 100% of Honeycomb.io users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Honeycomb Enterprise

Read 3 Honeycomb Enterprise reviews

2,750 Views
2,393 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 52 Splunk ITSI (IT Service Intelligence) reviews

2,996 Views
1,768 Comparison Views

97% willing to recommend

Honeycomb Enterprise

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

Splunk ITSI and Honeycomb Enterprise are competitors in IT analytics. Honeycomb often outshines Splunk in features; however, Splunk's pricing and support make it a suitable choice for budget-conscious buyers.

Features: Splunk ITSI includes performance monitoring, predictive analytics, and incident management. Honeycomb Enterprise is noted for real-time observation and detailed debugging, aiding in quick troubleshooting.

Ease of Deployment and Customer Service: Splunk ITSI offers extensive deployment options with a strong customer service network, simplifying implementation. Honeycomb supports efficient deployment with a focus on quick setup, though requiring more technical expertise initially.

Pricing and ROI: Splunk ITSI has a higher initial setup cost, yet provides significant ROI through its robust features and support. Honeycomb offers a cost-effective alternative with lower setup costs, yielding high returns due to its efficient, real-time insights.

To learn more, read our detailed Honeycomb Enterprise vs. Splunk ITSI (IT Service Intelligence) Report (Updated: December 2025).

Buyer's Guide

Honeycomb Enterprise vs. Splunk ITSI (IT Service Intelligence)

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Honeycomb Enterprise

Ranking in Application Performance Monitoring (APM) and Observability

27th

Average Rating

8.0

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

AI Code Assistants (11th), AI Observability (75th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (3rd)

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Honeycomb Enterprise is 1.3%, down from 1.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	0.7%
Honeycomb Enterprise	1.3%
Other	98.0%

Application Performance Monitoring (APM) and Observability

Featured Reviews

meetharoon

CEO at a computer software company with 10,001+ employees

Its pattern-matching and code transformation capabilities can be adapted for mass identification and remediation of vulnerable libraries

I asked very specific questions to Mr. Pell about consideration of code security scenarios in pattern design and rules, specifically that tuned with OWASP Top 10. I believe addition of code security focus can be a value-add, though the way Grit architecture is designed and how it works, it is and may not become an alternative choice of code security solutions. Rather, it must be treated as a powerful supplementary tool that augments the existing code security solutions (such as Snyk or Checkmarx) in a DevSecOps or Secure DevOps environment. Anyone interested in learning more on this front or have queries, can get in touch with me for a consulting.

Read full review

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The approach offers significant benefits in terms of efficiency, consistency, and proactive security management, particularly valuable for organizations with large, distributed development teams."

"The solution's most valuable features are the queries for the OpenTelemetry events and all the tracing."

"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"What I like the most is the event correlations. It's a file structure, and ITSI has a correlation layer where you can normalize the events from different sources. Once these events are normalized, you set up rules to aggregate them into different or the same attributes. After the rules are defined, you can automate the process to solve the issue automatically."

"The observability is great and valuable."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

"We have a lot of teams using Splunk and they would be blind without it."

"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

"The root cause analysis is very helpful for us."

"ITSI's most valuable feature is that it's easy to integrate DLP."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"We can make alerts based on static numbers, which may block us from building alerts that could be generic enough or could be serviced."

"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."

"The way Grit architecture is designed and how it works, it is and may not become an alternative choice of code security solutions."

"When we check the service analyzer, and we have custom inputs, there are issues."

"The end-to-end visibility in Splunk ITSI is limited and has room for improvement."

"The data recovery has room for improvement."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Pricing has some room for improvement."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is expensive."

"Pricing was pretty good, and it is possible to just add on the features we want."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	33

Questions from the Community

What needs improvement with Honeycomb.io?

See all answers

What is your primary use case for Honeycomb.io?

Although Grit is a tool code code migration and management of technical debt for large chunks of work, we reviewed Grit from the use case of assisting in faster remediation of vulnerable libraries....

See all answers

What advice do you have for others considering Honeycomb.io?

We set up Honeycomb.io on all the services so that we can have all the set traces of the communication between all the services inside the company. This helps us understand where it could be failin...

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

See all answers

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

January 2026

Download Honeycomb Enterprise product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

January 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Grit

No data available

Overview

Honeycomb Enterprise is designed to optimize performance visibility, offering a robust platform for distributed system observability. It provides insights for complex data and aids in faster issue resolution, making it a valuable tool for IT professionals.

This tool is tailored for real-time data tracking and improving system performance efficiency. Enterprises benefit from its capacity to handle large-scale data, ensuring seamless operations and continuity. Honeycomb Enterprise helps teams to tackle data challenges head-on by delivering comprehensive analytics that enhance infrastructure reliability and performance metrics.

What Features Make Honeycomb Enterprise Stand Out?

High-Resolution Visibility: Enables detailed system monitoring to identify issues quickly.
Trace Analysis: Offers powerful tracing of distributed systems for in-depth insights.
Data Scalability: Manages extensive data sets effortlessly for better decision-making.
Real-Time Alerts: Provides instant alerts to preempt potential disruptions.
Collaboration Tools: Facilitates teamwork with integrated tools enhancing productivity.

What Benefits and ROI Can Users Expect?

Reduced Downtime: Faster detection and resolution of issues minimizes operational interruptions.
Cost Efficiency: Optimizes resources leading to lower operational costs.
Improved Decision Making: Enhanced data analytics lead to smarter business strategies.
Enhanced Productivity: Streamlined processes improve team efficiency and output quality.

In industries like finance, e-commerce, and technology, Honeycomb Enterprise implementations demonstrate its utility in managing complex data flows and optimizing system reliability. Businesses in these sectors leverage its capabilities to maintain high service standards and operational efficiency.

Honeycomb.io

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Clover Health, Eaze, Intercom, Fender

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Honeycomb Enterprise vs. Splunk ITSI (IT Service Intelligence)

December 2025

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