HCL Digital Commerce vs SAP Commerce Cloud comparison

HCLSoftware and SAP are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #7 with an average rating of 5.0, while SAP is ranked #4 with an average rating of 7.0. HCLSoftware holds a 4.6% mindshare in P, compared to SAP’s 10.7% mindshare. Additionally, 83% of HCLSoftware users are willing to recommend the solution, compared to 73% of SAP users who would recommend it.

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

740 Views
740 Comparison Views

83% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,408 Views
2,119 Comparison Views

73% willing to recommend

HCL Digital Commerce

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 28, 2025

HCL Digital Commerce and SAP Commerce Cloud are competing products in the digital commerce space. HCL Digital Commerce has the upper hand in pricing and customer support, while SAP Commerce Cloud excels in advanced features and scalability.

Features: HCL Digital Commerce is noted for its personalization capabilities, AI-driven recommendations, and robust analytics. SAP Commerce Cloud offers comprehensive scalability, omnichannel support, and extensive third-party integrations.

Room for Improvement: HCL Digital Commerce can improve in areas such as expanding its enterprise-level features, enhancing its user interface, and offering more industry-specific solutions. SAP Commerce Cloud could focus on simplifying its deployment process, improving ease of management for non-technical users, and reducing initial setup complexity.

Ease of Deployment and Customer Service: HCL Digital Commerce is known for straightforward deployment and responsive customer service. SAP Commerce Cloud's deployment is more complex but is supported by comprehensive materials and dedicated assistance.

Pricing and ROI: HCL Digital Commerce is considered cost-effective with a quick ROI, appealing to small and medium-sized businesses. SAP Commerce Cloud requires a higher initial investment but offers a significant ROI for larger enterprises.

To learn more, read our detailed HCL Digital Commerce vs. SAP Commerce Cloud Report (Updated: September 2025).

Buyer's Guide

HCL Digital Commerce vs. SAP Commerce Cloud

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 4.6%, down from 5.1% compared to the previous year. The mindshare of SAP Commerce Cloud is 10.7%, down from 16.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
SAP Commerce Cloud	10.7%
HCL Digital Commerce	4.6%
Other	84.7%

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Saleem Shar

Managing Consultant at Systems Limited

Easy to set up, and extremely scalable, but is expensive

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"Has all the modules needed for an order management solution."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"I haven't faced any issues with the product's stability."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"The tool has good performance."

"Hybris offers a platform designed for speed."

"We have found the B2B, B2C and D2C very valuable."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"The tool supports multiple currencies."

More SAP Commerce Cloud pros

Cons

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The product catalog is an area that needs improvement."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"Lacks option to purchase individual modules."

"The WCS management or content management is not that great."

"The stack needs to be improved; they need to start using more new technologies."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"The support team should improve the response time."

"Hybris is not currently using microservices."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"For our companies and our users, the price is quite high."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The price is quite high."

"The price is too high."

"The solution is very expensive in Turkey."

"This is an expensive solution."

"I don't know the cost, but it can be expensive."

"The solution is expensive."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Retailer

12%

University

10%

Computer Software Company

16%

Manufacturing Company

14%

Retailer

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

See all answers

Comparisons

Adobe Commerce vs HCL Digital Commerce

Compared 23% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 18% of the time

Shopify vs HCL Digital Commerce

Compared 11% of the time

KIBO B2B eCommerce Platform vs HCL Digital Commerce

Compared 9% of the time

Volusion e Commerce Solution vs HCL Digital Commerce

Compared 6% of the time

More HCL Digital Commerce Competitors

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 19% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 15% of the time

Shopify vs SAP Commerce Cloud

Compared 11% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 7% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 6% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

October 2025

Download HCL Digital Commerce product report

Buyer's Guide

SAP Commerce Cloud

October 2025

Download SAP Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

NHS 24

Buyer's Guide

HCL Digital Commerce vs. SAP Commerce Cloud

September 2025

Free Report: HCL Digital Commerce vs. SAP Commerce Cloud

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