GoTo Resolve vs TeamViewer Remote Management comparison

GoTo and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. GoTo is ranked #22, while TeamViewer is ranked #9 with an average rating of 9.0. GoTo holds a 1.0% mindshare in RMM, compared to TeamViewer’s 2.4% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

GoTo Resolve

Read 2 GoTo Resolve reviews

881 Views
123 Comparison Views

100% willing to recommend

TeamViewer Remote Management

Read 34 TeamViewer Remote Management reviews

694 Views
694 Comparison Views

87% willing to recommend

GoTo Resolve

TeamViewer Remote Management

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoTo Resolve and TeamViewer Remote Management based on real PeerSpot user reviews.

Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed GoTo Resolve vs. TeamViewer Remote Management Report (Updated: December 2025).

Buyer's Guide

GoTo Resolve vs. TeamViewer Remote Management

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoTo Resolve

Ranking in Remote Monitoring and Management (RMM)

22nd

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Access (26th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

9th

Average Rating

8.4

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of GoTo Resolve is 1.0%, up from 0.3% compared to the previous year. The mindshare of TeamViewer Remote Management is 2.4%, down from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
TeamViewer Remote Management	2.4%
GoTo Resolve	1.0%
Other	96.6%

Remote Monitoring and Management (RMM)

Featured Reviews

Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

Read full review

Nitesh Ranjan

Senior Software Engineer at a tech vendor with 1,001-5,000 employees

Remote sessions have become smoother and now resolve end user issues more comfortably

One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"TeamViewer Remote Management is easy to use and user-friendly."

"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."

"The most valuable feature is the ease of use. Using this solution enables us to get support easily."

"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."

"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."

"We use the product to communicate."

"It's easy to use and maintain."

"All the features of TeamViewer Remote Management are very good from my perspective."

More TeamViewer Remote Management pros

Cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"The pricing of GoTo Resolve is very high compared to other solutions."

"I don't like having so many updates."

"Integration with other tools would be great."

"There are some challenges with compatibility."

"The main issue with the solution is the stability problem arising from network issues."

"The solution is a little expensive."

"The solution’s stability could be improved."

"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

"The connectivity could improve."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"

"Its price is a little high as compared to other solutions."

"The solution's license is expensive."

"Users need to pay a yearly license for TeamViewer Remote Management."

"Addition services could be lower priced."

"My company uses the free version of TeamViewer Remote Management."

"It is a licensed product."

More TeamViewer Remote Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

Retailer

Comms Service Provider

Manufacturing Company

11%

Computer Software Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

What needs improvement with GoToAssist?

The pricing of GoTo Resolve is very high compared to other solutions. Pricing is a room for improvement for them, to reduce or lower the price.

See all answers

What is your primary use case for GoToAssist?

For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we distribute GoTo Resolve and GFI LANguard. We implement that based on customer requi...

See all answers

What advice do you have for others considering GoToAssist?

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. However, the setup is easy and friendly to use. My overall rating for this product is...

See all answers

What needs improvement with TeamViewer Remote Management?

See all answers

What is your primary use case for TeamViewer Remote Management?

I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.

See all answers

Comparisons

LogMeIn Rescue vs GoTo Resolve

Compared 21% of the time

TeamViewer Business vs GoTo Resolve

Compared 14% of the time

Microsoft Intune vs GoTo Resolve

Compared 13% of the time

ScreenConnect vs GoTo Resolve

Compared 13% of the time

LogMeIn Pro vs GoTo Resolve

Compared 10% of the time

More GoTo Resolve Competitors

NinjaOne vs TeamViewer Remote Management

Compared 26% of the time

Azure Bastion vs TeamViewer Remote Management

Compared 19% of the time

Datto Remote Monitoring and Management vs TeamViewer Remote Management

Compared 19% of the time

Kaseya VSA vs TeamViewer Remote Management

Compared 13% of the time

ConnectWise RMM vs TeamViewer Remote Management

Compared 13% of the time

More TeamViewer Remote Management Competitors

Product Reports

Buyer's Guide

Remote Access

January 2026

Download GoTo Resolve product report

Buyer's Guide

TeamViewer Remote Management

January 2026

Download TeamViewer Remote Management product report

Also Known As

GoToAssist

No data available

Overview

GoTo Resolve is a versatile remote support tool designed for businesses requiring efficient, secure support capabilities. Known for its ease of implementation and robust security measures, it provides a reliable platform for IT professionals to manage support tasks effectively.

Specially crafted to address the demands of IT departments, GoTo Resolve facilitates seamless remote troubleshooting, enhancing productivity and minimizing downtime. The tool is equipped with intuitive features that streamline the support process, from instant remote access to automated workflows, providing a comprehensive toolkit for IT teams striving for operational excellence.

What are the most important features?

Instant Remote Access: Quickly connect to devices to troubleshoot issues without delay.
Automated Workflows: Streamline support tasks with pre-defined automation, reducing manual effort.
Security Protocols: Employs robust encryption to protect sensitive data during remote sessions.
Multiplatform Support: Ensures connectivity across different operating systems, enhancing flexibility.
Collaboration Tools: Supports joint sessions to facilitate team-based problem solving.

What benefits should users expect?

Increased Efficiency: Reduces time spent on resolving IT issues, allowing staff to focus on critical tasks.
Cost Savings: Minimize operational costs with streamlined remote support processes.
Scalability: Adaptable to business growth, ensuring ongoing support proficiency.
Enhanced User Satisfaction: Quick resolutions lead to improved user experiences.

Implementation of GoTo Resolve varies widely depending on industry needs. In healthcare, it supports HIPAA compliance while maintaining patient confidentiality during remote assistance. In finance, it ensures secure transactions and support. Education benefits from easy-to-use tools that facilitate remote learning environments, making it adaptable across sectors.

GoTo

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Information Not Available

Carey Paul Honda

Buyer's Guide

GoTo Resolve vs. TeamViewer Remote Management

December 2025

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