GoTo Resolve vs TeamViewer Remote Management comparison

GoTo and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. GoTo is ranked #22, while TeamViewer is ranked #10 with an average rating of 7.8. GoTo holds a 0.6% mindshare in RMM, compared to TeamViewer’s 2.2% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.

GoTo Resolve

Read 2 GoTo Resolve reviews

837 Views
59 Comparison Views

100% willing to recommend

TeamViewer Remote Management

Read 33 TeamViewer Remote Management reviews

594 Views
594 Comparison Views

87% willing to recommend

GoTo Resolve

TeamViewer Remote Management

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between GoTo Resolve and TeamViewer Remote Management based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: August 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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Helped 867,445 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

GoTo Resolve

Ranking in Remote Monitoring and Management (RMM)

22nd

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Access (25th)

TeamViewer Remote Management

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of GoTo Resolve is 0.6%, up from 0.0% compared to the previous year. The mindshare of TeamViewer Remote Management is 2.2%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
TeamViewer Remote Management	2.2%
GoTo Resolve	0.6%
Other	97.2%

Remote Monitoring and Management (RMM)

Featured Reviews

Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

Read full review

Babawale Awojinrin

IT Operations Manager at Healthplus limited

Allows the incorporation of systems and integration of remote systems

The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom."

"The solution is easy to set up."

"The most valuable feature is the remote management capabilities."

"It's considered a trusted application."

"The fact that it's user-friendly and it has a chat option. These are my two favorite features."

"The most recent enhancements are quite remarkable."

"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."

"TeamViewer Remote Management is very easy and very good for remote work."

More TeamViewer Remote Management pros

Cons

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

"The pricing of GoTo Resolve is very high compared to other solutions."

"If you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. So there's a disparity in versioning."

"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."

"There could be stable connectivity for the product’s current technology."

"I would like to see better pricing, more customization, and increased automation."

"The solution is a bit expensive. It could be cheaper."

"There should be an enterprise version of the solution."

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"The connectivity could improve."

More TeamViewer Remote Management cons

Pricing and Cost Advice

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

"I have used the free version of the solution."

"The solution's license is expensive."

"My company uses the free version of TeamViewer Remote Management."

"We pay a yearly licensing fee."

"Users need to pay a yearly license for TeamViewer Remote Management."

"There are no charges to be paid for the solution since I use it for personal use."

"We pay for a yearly license."

"Its price is a little high as compared to other solutions."

More TeamViewer Remote Management pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

Healthcare Company

Government

Manufacturing Company

Computer Software Company

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	5
Large Enterprise	9

Questions from the Community

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What do you like most about TeamViewer Remote Management?

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

See all answers

What advice do you have for others considering TeamViewer Remote Management?

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

See all answers

What needs improvement with TeamViewer Remote Management?

There should be more frequent updates.

See all answers

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Compared 16% of the time

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Compared 15% of the time

Splashtop Remote Support vs GoTo Resolve

Compared 11% of the time

ConnectWise ScreenConnect vs GoTo Resolve

Compared 9% of the time

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Compared 36% of the time

Datto Remote Monitoring and Management vs TeamViewer Remote Management

Compared 24% of the time

Azure Bastion vs TeamViewer Remote Management

Compared 23% of the time

Kaseya VSA vs TeamViewer Remote Management

Compared 18% of the time

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Product Reports

Buyer's Guide

Remote Access

August 2025

Download GoTo Resolve product report

Buyer's Guide

TeamViewer Remote Management

August 2025

Download TeamViewer Remote Management product report

Also Known As

GoToAssist

No data available

Overview

GoTo Resolve is a leading IT support platform designed to streamline remote troubleshooting through robust tools and intuitive interfaces. It empowers IT professionals to efficiently address technical issues, enhancing support experiences for users and teams.

GoTo Resolve offers comprehensive remote support capabilities, allowing professionals to connect and troubleshoot devices seamlessly. Its integration with major IT systems enhances functionality, while security features instill confidence in data protection. Despite its strengths, GoTo Resolve could benefit from more integration options to maximize utility across diverse tech ecosystems.

What features define GoTo Resolve?

Remote Access: Provides instant access to devices globally, facilitating real-time support interventions.
Ticketing System: Manages support requests efficiently with streamlined tracking and resolution features.
Multi-platform Support: Compatibility with major operating systems ensures versatile deployment across devices.
Integration Capabilities: Seamlessly integrates with existing IT systems to enhance operational workflow.
Security Protocols: Robust data encryption and authentication measures ensure user and data protection.

What benefits and ROI should users seek?

Increased Efficiency: Enhances productivity by reducing downtime through swift issue resolution.
Cost Savings: Minimizes on-site visit needs, leading to reduced operational expenses.
Enhanced Security: Offers reliable data security, aligning with compliance standards for user trust.
Improved User Satisfaction: Delivers superior support services, boosting client and team satisfaction.
Scalability: Adapts to growing technology demands, ensuring long-term investment value.

Industries implementing GoTo Resolve find it particularly beneficial in sectors requiring constant tech support, such as finance, healthcare, and education. Its real-time capabilities help maintain service standards, ensuring seamless operations in data-sensitive environments.

GoTo

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

TeamViewer

Sample Customers

Information Not Available

Carey Paul Honda

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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