Freshservice and N-able MSP Manager are IT service management tools, each with its own strengths. Freshservice stands out for ease of use, while N-able MSP Manager is superior in reporting and advanced features.
Features: Freshservice provides incident management, asset management, and automation. N-able MSP Manager offers comprehensive ticketing, inventory management, and customizable reports, excelling in reporting capabilities.
Room for Improvement: Freshservice could enhance reporting and customization options and improve third-party integrations. N-able MSP Manager might improve UI intuitiveness, setup complexity, and expand mobile functionality.
Ease of Deployment and Customer Service: Freshservice offers straightforward cloud-based deployment and efficient customer service. N-able MSP Manager provides a flexible deployment model and strong technical support, suiting complex setups.
Pricing and ROI: Freshservice features competitive pricing with promising ROI for SMEs. N-able MSP Manager, while pricier upfront, promises substantial long-term ROI due to its feature set and scalability.
| Product | Market Share (%) |
|---|---|
| Freshservice | 4.2% |
| N-able MSP Manager | 1.2% |
| Other | 94.6% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
