FireStart vs ServiceNow Orchestration comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in Process Automation
Average Rating
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Ranking in other categories
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ServiceNow Orchestration
Ranking in Process Automation
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories

Featured Reviews

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Sabyasachi Ghosh - PeerSpot reviewer
May 25, 2023
Provides a flexible interface for development, and we do not need a thick client to access the tool
We use the solution for incident management and auto-assigning tickets Usually, we have a team of 10 people to identify tickets and assign them to available employees. This process is now automated with the help of the solution. We do not need a thick client to access the tool. The product has a…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

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"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"It is not very expensive."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The solution is costly and orchestrations are very expensive."
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Questions from the Community

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What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is room for improvement in pricing. The initial setup is a bit challenging, only due to getting incorrect information from the client team. That’s the only issue, possibly. You have to read t...

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Sample Customers

1. Siemens 2. PwC 3. Deloitte 4. KPMG 5. EY 6. IBM 7. Accenture 8. Microsoft 9. SAP 10. Oracle 11. Cisco 12. HP 13. Intel 14. Adobe 15. Amazon 16. Google 17. Facebook 18. Apple 19. Netflix 20. Uber 21. Airbnb 22. Tesla 23. General Electric 24. Coca-Cola 25. Procter & Gamble 26. Johnson & Johnson 27. Walmart 28. Target 29. Nike 30. McDonald's 31. Toyota 32. Samsung
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation. Updated: June 2024.
789,442 professionals have used our research since 2012.