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Everbridge IT Alerting vs PagerDuty comparison

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Everbridge IT Alerting Logo
4,865 views|2,136 comparisons
PagerDuty Logo
7,013 views|5,273 comparisons
Featured Review
Find out what your peers are saying about Everbridge IT Alerting vs. PagerDuty and other solutions. Updated: January 2022.
563,780 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the support calendars.""A robust solution with multiple modules that can be leveraged.""The post mortem reports are descriptive, indicating who joined the call and when."

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"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.""It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.""A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."

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Cons
"I would like to have a little bit more flexibility in the member portal.""Lacks ability to customize messages.""The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

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"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

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Pricing and Cost Advice
  • "Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
  • "Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
  • More Everbridge IT Alerting Pricing and Cost Advice →

  • "The cost is quite high. But if you want to get a full-featured application and you have a big team..."
  • "If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
  • "If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
  • More PagerDuty Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The post mortem reports are descriptive, indicating who joined the call and when.
    Top Answer: 
    Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there. Everbridge did a good job on… more »
    Top Answer: 
    Parts of the mobile app are a bit difficult to navigate (to see published calendars, for example) and there can be some confusion if you also license Everbridge Mass Notification at your company. The… more »
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    Overview

    Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

    Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

    Need Integration with your ITOM, ITSM, SIEM tools?

    Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

    PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

    Offer
    Learn more about Everbridge IT Alerting
    Learn more about PagerDuty
    Sample Customers
    Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    Top Industries
    REVIEWERS
    Financial Services Firm31%
    Pharma/Biotech Company19%
    Energy/Utilities Company13%
    Hospitality Company6%
    VISITORS READING REVIEWS
    Computer Software Company25%
    Financial Services Firm11%
    Comms Service Provider10%
    Government6%
    REVIEWERS
    Financial Services Firm36%
    Comms Service Provider21%
    Printing Company14%
    Logistics Company7%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider14%
    Financial Services Firm12%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business10%
    Large Enterprise90%
    REVIEWERS
    Small Business27%
    Midsize Enterprise36%
    Large Enterprise36%
    Find out what your peers are saying about Everbridge IT Alerting vs. PagerDuty and other solutions. Updated: January 2022.
    563,780 professionals have used our research since 2012.

    Everbridge IT Alerting is ranked 4th in IT Alerting and Incident Management with 3 reviews while PagerDuty is ranked 2nd in IT Alerting and Incident Management with 3 reviews. Everbridge IT Alerting is rated 8.6, while PagerDuty is rated 8.4. The top reviewer of Everbridge IT Alerting writes "Stable, responsive and helpful technical support, and the support calendars save us a lot of time". On the other hand, the top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". Everbridge IT Alerting is most compared with xMatters IT Management, ServiceNow, Opsgenie, Send Word Now and Splunk, whereas PagerDuty is most compared with ServiceNow, Opsgenie, JIRA Service Management, VictorOps and Splunk. See our Everbridge IT Alerting vs. PagerDuty report.

    See our list of best IT Alerting and Incident Management vendors.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.