

Everbridge IT Alerting and NinjaOne compete in the IT alerting and management space. Everbridge IT Alerting has an edge with robust communication capabilities, while NinjaOne's comprehensive feature set caters to remote monitoring and management.
Features: Everbridge IT Alerting includes advanced communication tools ensuring alerts reach personnel through multiple channels, integration with external systems, and scheduling capabilities. NinjaOne provides remote monitoring, automation features, a user-friendly interface, and patch management to save significant time.
Room for Improvement: Everbridge IT Alerting can improve its user interface for simpler navigation, reduce customization complexity, and streamline integration processes. NinjaOne may enhance its network device monitoring capabilities, refine custom scripting features for broader configurations, and address initial remote connection issues for consistent performance.
Ease of Deployment and Customer Service: NinjaOne's cloud-based deployment is straightforward and integrates seamlessly with existing systems, backed by responsive customer support. Everbridge IT Alerting also offers cloud-based deployment with a focus on scalability and guidance for complex environments, though its deployment process can be more intricate.
Pricing and ROI: Everbridge IT Alerting involves higher initial costs due to its customization capabilities but offers strong ROI through better communication and reduced downtime. NinjaOne is more budget-friendly, providing value via efficient management and automation, attracting those seeking cost-effective IT solutions.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
Customer support from NinjaOne is excellent.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
We easily install the agent on new servers and can create scripts to automate agent installation.
I would rate the scalability of NinjaOne as ten out of ten.
The scalability of NinjaOne is good; we can add more as we grow.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
Security and reporting, including business intelligence tools, are adequate.
The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
| Product | Market Share (%) |
|---|---|
| Everbridge IT Alerting | 5.7% |
| NinjaOne | 2.5% |
| Other | 91.8% |

| Company Size | Count |
|---|---|
| Small Business | 3 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.
Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.
Need Integration with your ITOM, ITSM, SIEM tools?
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NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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