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Eptica WCS Suite vs Freshsales comparison

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57 views|46 comparisons
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501 views|435 comparisons
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Top Answer:One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams.
Top Answer:The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more… more »
Top Answer:We use Freshsales for lead processing, closing deals, contact management, tracking customer activities, calculating commissions and for generating all sales reports. Freshsales also allows us to… more »
out of 69 in CRM
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out of 69 in CRM
Average Words per Review
Also Known As
WCS Suite
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Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Learn more about Eptica WCS Suite
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Sample Customers
Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Top Industries
No Data Available
Computer Software Company38%
Comms Service Provider11%
Energy/Utilities Company7%
Company Size
No Data Available
Small Business22%
Midsize Enterprise14%
Large Enterprise64%
Buyer's Guide
June 2022
Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: June 2022.
607,332 professionals have used our research since 2012.

Eptica WCS Suite is ranked 48th in CRM while Freshsales is ranked 16th in CRM with 1 review. Eptica WCS Suite is rated 0.0, while Freshsales is rated 8.0. On the other hand, the top reviewer of Freshsales writes "CRM solution that makes it easy to track the full sales journey across different territories". Eptica WCS Suite is most compared with eGain Solve, whereas Freshsales is most compared with Zoho CRM, Zendesk Sell, Salesforce Sales Cloud and HEAT Software GoldMine.

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