Eptica WCS Suite vs Oracle CRM comparison

Eptica and Oracle are both solutions in the CRM category. Eptica is ranked #53, while Oracle is ranked #8 with an average rating of 7.6. Eptica holds a 0.6% mindshare in CRM, compared to Oracle’s 1.4% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution.

Eptica WCS Suite

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307 Comparison Views

Oracle CRM

Read 40 Oracle CRM reviews

1,649 Views
1,435 Comparison Views

90% willing to recommend

Eptica WCS Suite

Oracle CRM

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Executive Summary

We performed a comparison between Eptica WCS Suite and Oracle CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: August 2025).

Buyer's Guide

CRM

August 2025

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Helped 867,497 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Eptica WCS Suite

Ranking in CRM

53rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of September 2025, in the CRM category, the mindshare of Eptica WCS Suite is 0.6%, up from 0.3% compared to the previous year. The mindshare of Oracle CRM is 1.4%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.4%
Eptica WCS Suite	0.6%
Other	98.0%

CRM

Featured Reviews

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Erick Kathurima

CIO at Clarinox Technologies

Seamless integration supports comprehensive customer management

I use Oracle CRM for sales purposes The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud. This includes reporting and advanced analytics capabilities. The AI feature needs improvement. The technical support also has…

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Top Industries

By visitors reading reviews

No data available

University

13%

Financial Services Firm

10%

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	2
Large Enterprise	22

Questions from the Community

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What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

The AI feature needs improvement. The technical support also has room for improvement.

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Comparisons

SAP CRM vs Eptica WCS Suite

Compared 52% of the time

Salesforce Sales Cloud vs Eptica WCS Suite

Compared 48% of the time

More Eptica WCS Suite Competitors

Siebel CRM vs Oracle CRM

Compared 32% of the time

SAP CRM vs Oracle CRM

Compared 26% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 14% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 10% of the time

Oracle Eloqua vs Oracle CRM

Compared 6% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

CRM

August 2025

Download Eptica WCS Suite product report

Buyer's Guide

Oracle CRM

August 2025

Download Oracle CRM product report

Also Known As

WCS Suite

Market2Lead

Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Eptica

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: August 2025.

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867,497 professionals have used our research since 2012.

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