Eptica WCS Suite vs Oracle CRM comparison

Eptica and Oracle are both solutions in the CRM category. Eptica is ranked #50, while Oracle is ranked #6 with an average rating of 8.0. Eptica holds a 0.7% mindshare in CRM, compared to Oracle’s 1.0% mindshare. Additionally, 90% of Oracle users are willing to recommend the solution.

Eptica WCS Suite

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610 Comparison Views

Oracle CRM

Read 41 Oracle CRM reviews

2,060 Views
1,689 Comparison Views

90% willing to recommend

Eptica WCS Suite

Oracle CRM

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Executive Summary

We performed a comparison between Eptica WCS Suite and Oracle CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: January 2026).

Buyer's Guide

CRM

January 2026

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Helped 879,853 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Eptica WCS Suite

Ranking in CRM

50th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CRM

Ranking in CRM

6th

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Marketing Automation (5th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Eptica WCS Suite is 0.7%, up from 0.2% compared to the previous year. The mindshare of Oracle CRM is 1.0%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle CRM	1.0%
Eptica WCS Suite	0.7%
Other	98.3%

CRM

Featured Reviews

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reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

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it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Top Industries

By visitors reading reviews

No data available

University

13%

Financial Services Firm

12%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	22

Questions from the Community

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What do you like most about Oracle CRM?

The most valuable feature is the ability to automatically enrich deals by connecting to APIs. This allows me to gather additional information about companies, number of employees, and data from the...

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What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

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What needs improvement with Oracle CRM?

Oracle CRM's technical support is not that great sometimes. It could be improved with better quality for response time and empathy with the client's operations. When a client asks for any support, ...

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Comparisons

SAP CRM vs Eptica WCS Suite

Compared 39% of the time

Salesforce Sales Cloud vs Eptica WCS Suite

Compared 33% of the time

Oracle Fusion Service vs Eptica WCS Suite

Compared 27% of the time

More Eptica WCS Suite Competitors

SAP CRM vs Oracle CRM

Compared 17% of the time

Siebel CRM vs Oracle CRM

Compared 16% of the time

Salesforce Sales Cloud vs Oracle CRM

Compared 14% of the time

Microsoft Dynamics CRM vs Oracle CRM

Compared 13% of the time

Oracle Eloqua vs Oracle CRM

Compared 7% of the time

More Oracle CRM Competitors

Product Reports

Buyer's Guide

CRM

January 2026

Download Eptica WCS Suite product report

Buyer's Guide

Oracle CRM

December 2025

Download Oracle CRM product report

Also Known As

WCS Suite

Market2Lead

Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Eptica

On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.

Oracle

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: January 2026.

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