Eptica WCS Suite vs Oracle Fusion Service comparison

Eptica and Oracle are both solutions in the CRM category. Eptica is ranked #55, while Oracle is ranked #10 with an average rating of 8.3. Eptica holds a 0.3% mindshare in CRM, compared to Oracle’s 1.4% mindshare. Additionally, 91% of Oracle users are willing to recommend the solution.

Eptica WCS Suite

132 Views
132 Comparison Views

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,279 Views
793 Comparison Views

91% willing to recommend

Eptica WCS Suite

Oracle Fusion Service

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Eptica WCS Suite and Oracle Fusion Service based on real PeerSpot user reviews.

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Buyer's Guide

CRM

July 2025

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Helped 862,499 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Eptica WCS Suite

Ranking in CRM

55th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (7th)

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Eptica WCS Suite is 0.3%, down from 0.3% compared to the previous year. The mindshare of Oracle Fusion Service is 1.4%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Top Industries

By visitors reading reviews

No data available

Educational Organization

24%

Financial Services Firm

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Oracle Service Cloud?

The solution is easy to learn.

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What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

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What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

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Comparisons

Salesforce Sales Cloud vs Eptica WCS Suite

Compared 100% of the time

More Eptica WCS Suite Competitors

Siebel CRM vs Oracle Fusion Service

Compared 21% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 16% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 11% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 10% of the time

Odoo vs Oracle Fusion Service

Compared 8% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

CRM

July 2025

Download Eptica WCS Suite product report

Buyer's Guide

Oracle Fusion Service

June 2025

Download Oracle Fusion Service product report

Also Known As

WCS Suite

Oracle Service Cloud, Oracle RightNow

Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Eptica

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.

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