Eptica WCS Suite vs Siebel CRM comparison

Eptica and Oracle are both solutions in the CRM category. Eptica is ranked #54, while Oracle is ranked #9 with an average rating of 8.0. Eptica holds a 0.3% mindshare in CRM, compared to Oracle’s 6.0% mindshare. Additionally, 87% of Oracle users are willing to recommend the solution.

Eptica WCS Suite

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82 Comparison Views

Siebel CRM

Read 18 Siebel CRM reviews

2,404 Views
1,293 Comparison Views

87% willing to recommend

Eptica WCS Suite

Siebel CRM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Eptica WCS Suite and Siebel CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: May 2025).

Buyer's Guide

CRM

May 2025

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Helped 855,080 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Eptica WCS Suite

Ranking in CRM

54th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Siebel CRM

Ranking in CRM

9th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Eptica WCS Suite is 0.3%, down from 0.3% compared to the previous year. The mindshare of Siebel CRM is 6.0%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Government

13%

Financial Services Firm

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

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What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

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What needs improvement with Siebel Sales?

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Comparisons

No data available

Microsoft Dynamics CRM vs Siebel CRM

Compared 27% of the time

Oracle CRM vs Siebel CRM

Compared 18% of the time

SAP CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 7% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

CRM

May 2025

Download Eptica WCS Suite product report

Buyer's Guide

Siebel CRM

May 2025

Download Siebel CRM product report

Also Known As

WCS Suite

Siebel Sales

Overview

Eptica WCS Suite platform is designed around a central Knowledge Base and Eptica Linguistic Services, an advanced linguistics technology system. Combined with powerful workflow, this ensures every incoming request is handled efficiently and consistently across all text based digital channels.

Eptica

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Easyroommate, L'Occitane en Provence, Vivastreet, Ageas Insurance Solutions, Britannia Hotels Group

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2025.

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