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DX Unified Infrastructure Management vs Kaseya IT Center comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in Server Monitoring
19th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (57th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (33rd), AIOps (24th)
Kaseya IT Center
Ranking in Server Monitoring
21st
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Server Monitoring category, the mindshare of DX Unified Infrastructure Management is 3.2%, up from 0.8% compared to the previous year. The mindshare of Kaseya IT Center is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management3.2%
Kaseya IT Center0.9%
Other95.9%
Server Monitoring
 

Featured Reviews

ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
DA
IT Support Admin at Kuehne & Nagel Inc.
A tool that helps a user speed up the process of installation and automate certain processes
Για τη συντήρηση προϊόντων, το Kaseya IT Center τοποθετεί τα νέα αρχεία στο αποθετήριο και αυτά αντιγράφονται με διακομιστές, επομένως όταν εκτελούμε μια εντολή στην εταιρεία μας, αυτή διέρχεται από τους διακομιστές. Μερικές φορές, υπάρχουν ορισμένες περιοχές που οφείλονται σε αλλοιώσεις του προϊόντος, αλλά δεν πειράζει, καθώς το Kaseya IT Center διορθώνει το πρόβλημα γρήγορα. Στο παρελθόν, είχαμε κάποια μεγάλα προβλήματα με τους διακομιστές του προϊόντος να είναι εκτός λειτουργίας για περίπου τρεις εβδομάδες λόγω κάποιας επίθεσης ransomware που έλαβε χώρα σε παγκόσμιο επίπεδο. Όχι μόνο η εταιρεία μας, αλλά όλοι στον κόσμο που χρησιμοποιούσαν το προϊόν επηρεάστηκαν από αυτήν. Το προϊόν έχει βελτιώσει το επίπεδο ασφαλείας του και προς το παρόν η εταιρεία μας δεν αντιμετωπίζει κανένα πρόβλημα με τη λύση. Συνιστώ το προϊόν σε άλλους που σκοπεύουν να το χρησιμοποιήσουν, καθώς είναι ένα ωραίο προϊόν που σας επιτρέπει να κάνετε εύκολα τη δουλειά σας, ενώ παράλληλα σας επιτρέπει να αναλάβετε το κομμάτι της αντιμετώπισης προβλημάτων. Βαθμολογώ το συνολικό εργαλείο με οκτώ στα δέκα.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides a comprehensive monitoring solution for our open systems and also the mainframe."
"It’s easy to implement, a good solution for medium environments."
"We are using it to monitor all of our infrastructure, network devices, and applications across our datacenters in Europe, Americas, Mexico, and Asia."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"Since we have gone live, it has been extremely stable."
"The main feature for us is its flexibility with their message bus and their API to make it do what you need it to do, since everyone's different."
"Not only are our internal processes simplified and enhanced by UIM but it also adds value to the services we provide to our customers."
"The product has a lot of flexibility in how we can report data, collect it, report it, and query it."
"The solution's technical support is good."
"Kaseya IT Center is a platform that is growing all the time and expanding with more scripts and new capabilities, and it is useful and very easy to learn."
"It is a product that is very easy to learn."
"Kaseya's Synthetic Backup functionality impressed me."
 

Cons

"Its integration to CA's SOI (manager of manager), the out of the box connector release by CA is disappointing."
"Technical support was not the best. We could use more."
"Usually it's reliability issues. Some of the components don't always function as intended, or don't function as you would think they should."
"The first level has not been the most helpful, but maybe a lot of our issues just require higher engineers."
"They should further test their probe development. If we add a probe to pick out certain metrics from a particular platform, it’s not easy and there are some issues."
"Customer Service: 8/10. Technical Support: 6/10."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"There also seems to be a bug where the entire Nimsoft Server config gets corrupted during a reboot."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
"Agent communications with the server often fails if Internet access is slow."
"At times, there is degradation in performance."
"At times, there is degradation in performance."
 

Pricing and Cost Advice

"Reasonable setup cost and licensing prices."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"The license cost depends on the number of probes and robots."
"CAD $400,000 annually."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Construction Company
11%
Marketing Services Firm
7%
Performing Arts
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
What advice do you have for others considering Kaseya IT Center?
Overall, I would rate the solution a seven out of ten.
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
IT Center
 

Overview

 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Find out what your peers are saying about DX Unified Infrastructure Management vs. Kaseya IT Center and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.