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DX Unified Infrastructure Management vs Kaseya IT Center comparison

Broadcom and Kaseya are both solutions in the Server Monitoring category. Broadcom is ranked #24, while Kaseya is ranked #20 with an average rating of 7.5. Broadcom holds a 0.8% mindshare in SM, compared to Kaseya’s 0.3% mindshare. Additionally, 92% of Broadcom users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.
DX Unified Infrastructure M...
Read 120 DX Unified Infrastructure Management reviews
  • 346 Views
  • 206 Comparison Views
92% willing to recommend
Kaseya IT Center
Read 4 Kaseya IT Center reviews
  • 121 Views
  • 77 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and DX Unified Infrastructure Management are two prominent IT management tools. DX Unified Infrastructure Management has the upper hand due to its superior features.

Features: Kaseya IT Center has comprehensive automation, remote management capabilities, a wide range of tools, and easy integration. DX Unified Infrastructure Management has advanced monitoring features, real-time analytics, and scalability. The main difference is Kaseya’s focus on automation and DX’s robust monitoring and analytics.

Room for Improvement: Kaseya IT Center needs better scalability, improved performance, and a more intuitive system. DX Unified Infrastructure Management requires improvements in the learning curve and documentation.

Ease of Deployment and Customer Service: Kaseya IT Center offers a straightforward deployment process and responsive customer support. DX Unified Infrastructure Management provides extensive support resources but has a steeper learning curve during deployment.

Pricing and ROI: Kaseya IT Center is cost-effective with quick ROI. DX Unified Infrastructure Management is more expensive but worth the higher price due to its feature set and long-term value.

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To learn more, read our detailed DX Unified Infrastructure Management vs. Kaseya IT Center Report (Updated: April 2025).
Buyer's Guide
DX Unified Infrastructure Management vs. Kaseya IT Center
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DX Unified Infrastructure M...
Ranking in Server Monitoring
24th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Network Monitoring Software (75th), IT Infrastructure Monitoring (55th), Cloud Monitoring Software (41st), AIOps (21st)
Kaseya IT Center
Ranking in Server Monitoring
20th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Server Monitoring category, the mindshare of DX Unified Infrastructure Management is 0.8%, down from 0.9% compared to the previous year. The mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Arunpandiyan M - PeerSpot reviewer
Easy to set up, simple to use, and offers great technical support
There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.
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ShaheenKapery - PeerSpot reviewer
Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement
A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"It's easy to push out across numerous servers. Very scalable."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"Monitors the infrastructure asset and also monitors as an IT service."
"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
More DX Unified Infrastructure Management pros
"The stability is good. Our systems have been up for over two years without any stability issues."
"The solution's technical support is good."
"It is a product that is very easy to learn."
 

Cons

"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"They need to continue to advance the filter capabilities, and provide more input fields."
"We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue."
"The other element is that there are no real templates, out of the box. Let's go with an example where we do have the probe, which is great, and we do have a really nuanced customer with a small set of devices that maybe not a lot of other customers use. There might not be a template in place, so effectively we have the tool in front of us but we still need to develop a solution. So it would be really nice to see a little bit more of something like a central repository of templates that we could use. That would help us expedite our onboarding process."
"​We want to see more investment in the UI and the dashboard."
"How we can get more native information from CA's solutions."
More DX Unified Infrastructure Management cons
"At times, there is degradation in performance."
"I would like to see MDM integration improved."
"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."
 

Pricing and Cost Advice

"The product-price ratio is better than other brands such as Fortinet or SonicWall."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"The license cost depends on the number of probes and robots."
"Reasonable setup cost and licensing prices."
"CAD $400,000 annually."
"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."
"Pricing is okay and negotiable."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
15%
Computer Software Company
13%
Real Estate/Law Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
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What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
See all answers
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
See all answers
What do you like most about Kaseya IT Center?
The solution's technical support is good.
See all answers
What needs improvement with Kaseya IT Center?
I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...
See all answers
What is your primary use case for Kaseya IT Center?
So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...
See all answers
 

Comparisons

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Compared 22% of the time
SolarWinds Server and Application Monitor vs DX Unified Infrastructure Management Logo
SolarWinds Server and Application Monitor vs DX Unified Infrastructure Management
Compared 19% of the time
Dynatrace vs DX Unified Infrastructure Management Logo
Dynatrace vs DX Unified Infrastructure Management
Compared 17% of the time
Microsoft Configuration Manager vs DX Unified Infrastructure Management Logo
Microsoft Configuration Manager vs DX Unified Infrastructure Management
Compared 15% of the time
More DX Unified Infrastructure Management Competitors
No data available
 

Product Reports

Buyer's Guide
DX Unified Infrastructure Management
April 2025
DX Unified Infrastructure Management reportDownload DX Unified Infrastructure Management product report
Buyer's Guide
Server Monitoring
March 2025
Kaseya IT Center reportDownload Kaseya IT Center product report
 

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
IT Center
 

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom
IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.
Kaseya
 

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
Buyer's Guide
DX Unified Infrastructure Management vs. Kaseya IT Center
April 2025
Free Report: DX Unified Infrastructure Management vs. Kaseya IT Center
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