IBM SevOne Network Performance Management (NPM) vs Kaseya IT Center comparison

IBM and Kaseya are both solutions in the Server Monitoring category. IBM is ranked #18 with an average rating of 8.0, while Kaseya is ranked #20 with an average rating of 7.5. IBM holds a 1.0% mindshare in SM, compared to Kaseya’s 0.3% mindshare. Additionally, 96% of IBM users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.

IBM SevOne Network Performa...

Read 54 IBM SevOne Network Performance Management (NPM) reviews

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230 Comparison Views

96% willing to recommend

Kaseya IT Center

Read 4 Kaseya IT Center reviews

121 Views
77 Comparison Views

100% willing to recommend

IBM SevOne Network Performa...

Kaseya IT Center

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Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and IBM SevOne Network Performance Management (NPM) compete in the IT management and network performance category. IBM SevOne Network Performance Management (NPM) has the upper hand due to its advanced features and perceived value.

Features: Kaseya IT Center offers monitoring, remote management capabilities, and user-friendly interface. IBM SevOne Network Performance Management (NPM) provides comprehensive network performance analytics, scalability, and extensive monitoring options. IBM SevOne's feature set is broader than Kaseya's simpler offerings.

Room for Improvement: Kaseya IT Center needs better integration capabilities, enhanced automation processes, and more robust reporting features. IBM SevOne Network Performance Management (NPM) requires a more intuitive configuration process, improved reporting tools, and enhanced user interface. Kaseya focuses on polishing existing functionalities, while IBM SevOne aims to upgrade user experience.

Ease of Deployment and Customer Service: Kaseya IT Center is straightforward to deploy and offers responsive customer service. IBM SevOne Network Performance Management (NPM) has a more complex deployment but comes with extensive support documentation. Kaseya ensures a smoother deployment, while IBM SevOne provides detailed support resources.

Pricing and ROI: Kaseya IT Center has lower setup costs and offers acceptable ROI. IBM SevOne Network Performance Management (NPM) involves higher initial costs but delivers substantial ROI according to users. Kaseya is more budget-friendly, whereas IBM SevOne is valued for its long-term ROI.

To learn more, read our detailed IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center Report (Updated: April 2025).

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM SevOne Network Performa...

Ranking in Server Monitoring

18th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (37th), IT Infrastructure Monitoring (43rd), Log Management (44th), Cloud Monitoring Software (29th)

Kaseya IT Center

Ranking in Server Monitoring

20th

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Server Monitoring category, the mindshare of IBM SevOne Network Performance Management (NPM) is 1.0%, up from 0.9% compared to the previous year. The mindshare of Kaseya IT Center is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Grzegorz Nowak

Solution Architect at Wingu

Improves infrastructure planning by helping us analyze network traffic

We use SevOne to collect and report on network flows SevOne improves infrastructure planning by helping us analyze network traffic. We can look at bandwidth for specific endpoints on the customer's network and analyze traffic to identify issues. For example, maybe some connectors are unavailable.…

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ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Another useful feature is that SevOne gives you real-time insights into your network performance. It polls every five minutes. That is important for our customers because there are some network teams that are always monitoring their networks."

"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."

"It also gives us the closest thing to real-time insight into network performance that we have, with just a 10-second delay. It's very important for us to know the health of the infrastructure very quickly."

"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."

"I like SevOne's network flow reporting."

"The out of the box reports and workflows are pretty good and they meet our requirements well."

"It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately."

"The monitoring of the network is very customizable. That is its unique feature."

More IBM SevOne Network Performance Management (NPM) pros

"The solution's technical support is good."

"The stability is good. Our systems have been up for over two years without any stability issues."

"It is a product that is very easy to learn."

Cons

"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."

"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."

"The method of searching for SIP and the way to create the groups."

"Telemetry is hot these days, and IBM can improve SevOne's support for telemetry correction. Reporting is another feature that could be better. It provides the bare minimum functionality, which is good enough for most engineers, but the management isn't advanced. The new portal provides a much lighter view and better visualization, but the management is not so good."

"Software upgrades can be tricky is not easy."

"The GUI: both the dashboard/user view and the admin tool."

"The customizations are very hard. The person doing it has to be very good at analytics and has to be very good in all languages"

"NMS has several areas for improvement. It should be more user-friendly inside of NMS for some of the functionality in there. It's been getting better the last version or two, but the there have been bugs in there whenever I've gone to new versions."

More IBM SevOne Network Performance Management (NPM) cons

"At times, there is degradation in performance."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"I would like to see MDM integration improved."

Pricing and Cost Advice

"The tool is not expensive. We were able to negotiate with SevOne on pricing."

"It is inexpensive compared to other monitoring tools."

"Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.)."

"Prices per license are not huge, but they exist."

"Although I don't have exact details in terms of cost, my experience has been that SevOne is willing to make a deal with the customer."

"A blocking point is the high upfront cost because it is challenging to get it accepted and the purchase approved."

"There are different options available for licensing, with the per-device option being more expensive but more flexible."

"There are cheaper solutions available."

More IBM SevOne Network Performance Management (NPM) pricing and cost advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

14%

Legal Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with SevOne Network Data Platform?

There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...

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What is your primary use case for SevOne Network Data Platform?

The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...

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What advice do you have for others considering SevOne Network Data Platform?

To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...

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What do you like most about Kaseya IT Center?

The solution's technical support is good.

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What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

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What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

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More IBM SevOne Network Performance Management (NPM) Competitors

No data available

Product Reports

Buyer's Guide

IBM SevOne Network Performance Management (NPM)

April 2025

IBM SevOne Network Performance Management (NPM) report

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Buyer's Guide

Server Monitoring

March 2025

Download Kaseya IT Center product report

Also Known As

SevOne

IT Center

Overview

The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.

Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.

For further information, please visit www.ibm.com/cloud/sevo...

IBM

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

April 2025

Free Report: IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

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