IBM SevOne Network Performance Management (NPM) vs Kaseya IT Center comparison

IBM and Kaseya are both solutions in the Server Monitoring category. IBM is ranked #20 with an average rating of 7.5, while Kaseya is ranked #21 with an average rating of 7.5. IBM holds a 1.0% mindshare in SM, compared to Kaseya’s 0.3% mindshare. Additionally, 96% of IBM users are willing to recommend the solution, compared to 100% of Kaseya users who would recommend it.

IBM SevOne Network Performa...

Read 54 IBM SevOne Network Performance Management (NPM) reviews

3,214 Views
386 Comparison Views

96% willing to recommend

Kaseya IT Center

Read 4 Kaseya IT Center reviews

159 Views
145 Comparison Views

100% willing to recommend

IBM SevOne Network Performa...

Kaseya IT Center

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Aug 6, 2024

Kaseya IT Center and IBM SevOne Network Performance Management (NPM) compete in the IT management and network performance category. IBM SevOne Network Performance Management (NPM) has the upper hand due to its advanced features and perceived value.

Features: Kaseya IT Center offers monitoring, remote management capabilities, and user-friendly interface. IBM SevOne Network Performance Management (NPM) provides comprehensive network performance analytics, scalability, and extensive monitoring options. IBM SevOne's feature set is broader than Kaseya's simpler offerings.

Room for Improvement: Kaseya IT Center needs better integration capabilities, enhanced automation processes, and more robust reporting features. IBM SevOne Network Performance Management (NPM) requires a more intuitive configuration process, improved reporting tools, and enhanced user interface. Kaseya focuses on polishing existing functionalities, while IBM SevOne aims to upgrade user experience.

Ease of Deployment and Customer Service: Kaseya IT Center is straightforward to deploy and offers responsive customer service. IBM SevOne Network Performance Management (NPM) has a more complex deployment but comes with extensive support documentation. Kaseya ensures a smoother deployment, while IBM SevOne provides detailed support resources.

Pricing and ROI: Kaseya IT Center has lower setup costs and offers acceptable ROI. IBM SevOne Network Performance Management (NPM) involves higher initial costs but delivers substantial ROI according to users. Kaseya is more budget-friendly, whereas IBM SevOne is valued for its long-term ROI.

To learn more, read our detailed IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center Report (Updated: July 2025).

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

July 2025

Download the complete report

Helped 865,140 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM SevOne Network Performa...

Ranking in Server Monitoring

20th

Average Rating

8.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (47th), IT Infrastructure Monitoring (46th), Log Management (46th), Cloud Monitoring Software (30th)

Kaseya IT Center

Ranking in Server Monitoring

21st

Average Rating

7.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Server Monitoring category, the mindshare of IBM SevOne Network Performance Management (NPM) is 1.0%, up from 0.9% compared to the previous year. The mindshare of Kaseya IT Center is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring

Featured Reviews

Grzegorz Nowak

Solution Architect at Wingu

Improves infrastructure planning by helping us analyze network traffic

We use SevOne to collect and report on network flows SevOne improves infrastructure planning by helping us analyze network traffic. We can look at bandwidth for specific endpoints on the customer's network and analyze traffic to identify issues. For example, maybe some connectors are unavailable.…

Read full review

ShaheenKapery

Solutions Architect at Altron

Improved our IT efficiency and problem resolution capabilities but MDM integration needs improvement

A lot of it is the ability to tell me what the problem is, even if it's a hardware or software error. The diagnosis is really nice, and it's enough for my technician to arrive with the right parts to fix it the first time. We don't need that extra truck roll. The fact that it can tell us which part to take with us, the most likely part that we need to replace, is a huge benefit. From an internal IT perspective, the integrations are really easy. Most of them can be done by even a tier-one technician. It's very straightforward: you click where it tells you to click, you do what it tells you to do, and it works.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a great solution for highlighting and discovering useful information regarding our network's elements."

"Its ability to monitor practically any type of network device via SNMP is most valuable. This is the main functionality that we're using. If a network device exposes a metric, such as interface utilization, SevOne will monitor it for us."

"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."

"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."

"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."

"The modules and the performance management reports that come with data insights are two of the most valuable features. I also find the reports for Wi-Fi, Netflow, LAN, and WAN for monitoring to be very good."

"The network data collection has been very flexible for us. It's been thorough in areas that were lacking. They have a team that I've worked with to add other pieces to it. So if it's missing something out of the box, they work with me to add it. I was able to collect that data. It's not perfect, but it's pretty thorough."

"Based on my experience, the stability of IBM SevOne Network Performance Management (NPM) is excellent."

More IBM SevOne Network Performance Management (NPM) pros

"It is a product that is very easy to learn."

"The stability is good. Our systems have been up for over two years without any stability issues."

"The solution's technical support is good."

Cons

"Their virtualization solution is not compatible with our Kubernetes environment, which is one of the reasons we are ending our relationship with them."

"Would benefit with the addition of AI modules for proactive data insights."

"SevOne could improve its flexibility because it isn't fully customizable and its out-of-the-box configuration doesn't cover all use cases."

"High-frequency polling is data-intensive because you're pulling more. If SevOne could figure out a way to manage the impact of high-frequency polling on the system, that would be very popular."

"There are some tweaks and enhancements that I've already requested. One is to be able to make changes per device rather than as a global setting. That has to do with naming. It's minor."

"User-friendly, multi-tenancy."

"Some similar solutions offer end-to-end visibility."

"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."

More IBM SevOne Network Performance Management (NPM) cons

"I would like to see MDM integration improved."

"In Kaseya, agents are shown as offline at times, and it is an area that is being improved."

"At times, there is degradation in performance."

Pricing and Cost Advice

"For the value that you get from SevOne, it's worth the price. There are a lot of cheaper alternatives on the market, and even free options. But they require more staff, more resources, and engineers with more advanced knowledge of monitoring. That's what makes SevOne worth the price."

"The pricing has not evolved with the market, which is one of the reasons we are moving to a new product."

"There are cheaper solutions available."

"Many tools price things based on the number of KPIs that you're collecting around a device. In many cases, there could be hundreds of metrics that you need to collect. SevOne provides device-level pricing. That gives us the flexibility to turn on, and expand on, the metrics that we're collecting around those devices, without taking a financial hit."

"Prices per license are not huge, but they exist."

"A blocking point is the high upfront cost because it is challenging to get it accepted and the purchase approved."

"There are different options available for licensing, with the per-device option being more expensive but more flexible."

"It is inexpensive compared to other monitoring tools."

More IBM SevOne Network Performance Management (NPM) pricing and cost advice

"Pricing is okay and negotiable."

"I rate the product's price a six on a scale of one to ten, where one is expensive, and ten is cheap."

See which vendors are best for you

Use our free recommendation engine to learn which Server Monitoring solutions are best for your needs.

See recommendations

865,140 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

14%

Financial Services Firm

14%

Computer Software Company

11%

Legal Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with SevOne Network Data Platform?

There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...

See all answers

What is your primary use case for SevOne Network Data Platform?

The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...

See all answers

What advice do you have for others considering SevOne Network Data Platform?

To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...

See all answers

What do you like most about Kaseya IT Center?

The solution's technical support is good.

See all answers

What needs improvement with Kaseya IT Center?

I would like to see MDM integration improved. It seems strange that it's not included. It's difficult to manage company phones without it. Many employees use company phones for work, even for tasks...

See all answers

What is your primary use case for Kaseya IT Center?

So, it's much bigger than just server monitoring. We can plan the deployment, handle it, and roll it back, and it can automatically roll it out. We can do it in the sandbox to see if there are any ...

See all answers

Comparisons

Instana Infrastructure Monitoring vs IBM SevOne Network Performance Management (NPM)

Compared 8% of the time

Zabbix vs IBM SevOne Network Performance Management (NPM)

Compared 8% of the time

Splunk Enterprise Security vs IBM SevOne Network Performance Management (NPM)

Compared 8% of the time

SolarWinds Network Device Monitor vs IBM SevOne Network Performance Management (NPM)

Compared 7% of the time

Avada Software Infrared360 vs IBM SevOne Network Performance Management (NPM)

Compared 5% of the time

More IBM SevOne Network Performance Management (NPM) Competitors

No data available

Product Reports

Buyer's Guide

IBM SevOne Network Performance Management (NPM)

August 2025

IBM SevOne Network Performance Management (NPM) report

Download IBM SevOne Network Performance Management (NPM) product report

Buyer's Guide

Server Monitoring

August 2025

Download Kaseya IT Center product report

Also Known As

SevOne

IT Center

Overview

The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.

Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.

For further information, please visit www.ibm.com/cloud/sevo...

IBM

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.

Kaseya

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)

1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters

Buyer's Guide

IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

July 2025

Free Report: IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center

Find out what your peers are saying about IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,140 professionals have used our research since 2012.

See our IBM SevOne Network Performance Management (NPM) vs. Kaseya IT Center report.

See our list of best Server Monitoring vendors.

We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.