Datadog vs OpenText Real User Monitoring comparison

Datadog and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Datadog is ranked #1 with an average rating of 8.7, while OpenText is ranked #45 with an average rating of 7.7. Datadog holds a 7.4% mindshare in APM, compared to OpenText’s 0.4% mindshare. Additionally, 97% of Datadog users are willing to recommend the solution, compared to 58% of OpenText users who would recommend it.

Datadog

Read 203 Datadog reviews

23,433 Views
14,528 Comparison Views

97% willing to recommend

OpenText Real User Monitoring

Read 11 OpenText Real User Monitoring reviews

588 Views
541 Comparison Views

58% willing to recommend

Datadog

OpenText Real User Monitoring

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Executive SummaryUpdated on Jul 13, 2025

OpenText Real User Monitoring and Datadog both provide insights into real-time application performance. Datadog seems to have the upper hand due to its broader feature set, making it more valuable for diverse operations.

Features:OpenText Real User Monitoring provides granular data analysis, custom reporting, and robust alert systems. Datadog excels with extensive integration capabilities, dynamic dashboards, and seamless cloud compatibility.

Room for Improvement:OpenText could enhance its integration options and cloud adaptability. Datadog might improve ease of use and initial deployment complexity. Streamlining certain configurations could benefit both platforms.

Ease of Deployment and Customer Service:OpenText offers straightforward deployment with efficient troubleshooting and reliable customer service. Datadog's deployment is complex due to its broad functionality but is supported by comprehensive documentation and responsive service.

Pricing and ROI:OpenText presents a lower initial setup cost and consistent ROI. Datadog, while requiring a higher initial investment, offers significant long-term ROI through advanced functionalities and scalability, justifying its premium pricing.

To learn more, read our detailed Datadog vs. OpenText Real User Monitoring Report (Updated: September 2025).

Buyer's Guide

Datadog vs. OpenText Real User Monitoring

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Datadog

Ranking in Application Performance Monitoring (APM) and Observability

1st

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

203

Ranking in other categories

Network Monitoring Software (4th), IT Infrastructure Monitoring (3rd), Log Management (4th), Container Monitoring (2nd), Cloud Monitoring Software (2nd), AIOps (1st), Cloud Security Posture Management (CSPM) (6th)

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Datadog is 7.4%, down from 10.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Datadog	7.4%
OpenText Real User Monitoring	0.4%
Other	92.2%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Prakash Pandey

IT Manager at Liberty Mutual Insurance

Has improved monitoring accuracy and enabled faster issue resolution through detailed alerting and transaction visibility

The best feature that Datadog offers is infrastructure monitoring, where it can look at the CPU utilization, different process utilization, all the processes which are running, and alert us in advance if things are going beyond normal threshold. I think everything about the features of Datadog is amazing. Datadog provides details up to the transactions. We can look at the transaction log too for the application, which is really helpful. Datadog has impacted our organization positively since we were previously using AppDynamics and then we switched to Datadog. It has improved a lot in our alerting and monitoring in the infrastructure space and application space. We can monitor business transactions and take proactive action. It is really great to take actions on the issues before an end user reports it, which is a great advantage for us.

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Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Most of the features in the way Datadog does monitoring are commendable and that is the reason we choose it. We did some comparisons before picking Datadog. Datadog was recommended based on the features provided."

"It lets us react more quickly to things going wrong. Whereas before, it might have been 30 minutes to an hour before we noticed something going on, we will know within a minute or two if something is off, which will let us essentially get something back up and running faster for our customers, which is revenue."

"Datadog has impacted our organization positively because the general feeling is that it's superior to the ELK stack that we used to use, being significantly faster in searching and filtering the information down, as well as providing links to our search criteria that our development teams and cloud operations teams can use to look at the same problems without having to set up their own search and filter criteria."

"We rely heavily on the API crawlers that Datadog uses for cloud integrations. These allow us to pick up and leverage the tags teams have already deployed without having also to make them add them at the agent level."

"I like that you can build out a dashboard pretty quickly. There are some things that come out of the box that you don't really need to do, which is great because they're default settings."

"Anything I've wanted to do, I found a way to get it done through Datadog."

"The ability to send notifications based on metadata from the monitor is helpful."

"The tools are powerful and intuitive to set up."

More Datadog pros

"The technical support is good at resolving issues."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

"It offers near-real-time analytics, which is helpful."

"Very easy to implement."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"The reporting feature is good for us."

"The most valuable feature is application performance monitoring."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

More OpenText Real User Monitoring pros

Cons

"The monitors need improvement."

"Federated views for Datadog dashboards are critical as large companies utilize multiple instances of the product and cannot link the metrics or correlate the metrics together. This stunts the usage of Datadog."

"I would like testing for data in the future."

"I spent longer than I should have figuring out how to correlate logs to traces, mostly related to environmental variables."

"We've had some issues where we had Datadog automatically turned on in AWS regions that we weren't using, which incurred a small but steady cost that amounted to tens of thousands of dollars spent over a few weeks."

"We would love to see a % consumed and alert us if we are over budget before getting an overage charge 20 days into the month."

"We have found that some of the different options for filtering for logs ingestion, APM traces and span ingestion, and RUM sessions vs replay settings can be hard to discover and tough to determine how to adjust and tweak for both optimal performance and monitoring as well as for billing within the console."

"Auto instrumentation on tracing has not been very easy to find in the documentation."

More Datadog cons

"The solution's technical support presents a lot of issues with too many delays."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"The product needs more R&D to make it easier and more compatible with other software."

"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."

"This technology is considered to be older."

"We would like to see support for non-Windows environments."

More OpenText Real User Monitoring cons

Pricing and Cost Advice

"It costs the same amount it would if we were hosting it ourselves, so we are incredibly happy with the cost."

"Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs."

"The pricing came up a bit compared to their competitors. It is not that the price has risen, but that the competitors have gone down. They keep adding more features that I would have expected to be baked in at a more nominal price. I have been increasingly dissatisfied with the pricing, but not enough to jump ship."

"It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."

"At my last company, we did see ROI, specifically around response time. We could get to mission critical things that were down and losing revenue on immediately. So, the product paid itself back."

"Licensing is based on the retention period of logs and metrics."

"It didn't scale well from the cost perspective. We had a custom package deal."

"While it is an expensive product, I would rate the pricing level at four out of five."

More Datadog pricing and cost advice

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"If I compare with other vendors, other vendors are more expensive"

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Retailer

Manufacturing Company

13%

Computer Software Company

11%

Performing Arts

11%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	80
Midsize Enterprise	46
Large Enterprise	93

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?

With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...

See all answers

Which would you choose - Datadog or Dynatrace?

Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...

See all answers

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

See all answers

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

See all answers

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

See all answers

Comparisons

Dynatrace vs Datadog

Compared 11% of the time

Azure Monitor vs Datadog

Compared 7% of the time

Splunk Enterprise Security vs Datadog

Compared 4% of the time

New Relic vs Datadog

Compared 4% of the time

AWS X-Ray vs Datadog

Compared 4% of the time

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OpenText SiteScope vs OpenText Real User Monitoring

Compared 24% of the time

Splunk AppDynamics vs OpenText Real User Monitoring

Compared 20% of the time

New Relic vs OpenText Real User Monitoring

Compared 18% of the time

Dynatrace vs OpenText Real User Monitoring

Compared 13% of the time

Automai AppLoader vs OpenText Real User Monitoring

Compared 13% of the time

More OpenText Real User Monitoring Competitors

Product Reports

Buyer's Guide

Datadog

October 2025

Download Datadog product report

Buyer's Guide

OpenText Real User Monitoring

September 2025

Download OpenText Real User Monitoring product report

Also Known As

No data available

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

Overview

Datadog integrates extensive monitoring solutions with features like customizable dashboards and real-time alerting, supporting efficient system management. Its seamless integration capabilities with tools like AWS and Slack make it a critical part of cloud infrastructure monitoring.

Datadog offers centralized logging and monitoring, making troubleshooting fast and efficient. It facilitates performance tracking in cloud environments such as AWS and Azure, utilizing tools like EC2 and APM for service management. Custom metrics and alerts improve the ability to respond to issues swiftly, while real-time tools enhance system responsiveness. However, users express the need for improved query performance, a more intuitive UI, and increased integration capabilities. Concerns about the pricing model's complexity have led to calls for greater transparency and control, and additional advanced customization options are sought. Datadog's implementation requires attention to these aspects, with enhanced documentation and onboarding recommended to reduce the learning curve.

What are Datadog's Key Features?

Sharable Dashboards: Facilitate collaboration with customizable, intuitive dashboards.
Extensive Integrations: Seamlessly connects with tools like Slack and AWS to support workflows.
APM and RUM: Provides deep insights into application performance and user interactions.
Real-Time Tools: Enables agile responses to system issues with real-time monitoring.
Unified Tagging and Visualization: Eases management of complex systems with simplified visualization.

What Benefits and ROI Should Users Look For?

Efficient Troubleshooting: Centralized logging speeds up the identification and resolution of issues.
Streamlined Workflows: Integrations with popular tools enhance operational efficiency.
Improved Observability: Comprehensive monitoring improves system reliability and performance.
Resource Optimization: Efficient microservices and container management leads to better cloud resource utilization.
Responsive Alerts: Customizable alerts ensure timely identification of critical issues.

In industries like finance and technology, Datadog is implemented for its monitoring capabilities across cloud architectures. Its ability to aggregate logs and provide a unified view enhances reliability in environments demanding high performance. By leveraging real-time insights and integration with platforms like AWS and Azure, organizations in these sectors efficiently manage their cloud infrastructures, ensuring optimal performance and proactive issue resolution.

Datadog

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's

Avea, Maccabi Healthcare Services, TEB

Buyer's Guide

Datadog vs. OpenText Real User Monitoring

September 2025

Free Report: Datadog vs. OpenText Real User Monitoring

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