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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
105
Ranking in other categories
Endpoint Detection and Response (EDR) (8th), Extended Detection and Response (XDR) (7th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
24th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
15th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
103
Ranking in other categories
Advanced Threat Protection (ATP) (19th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of February 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 4.1% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.3%, up from 1.2% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 2.7%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Cortex XDR by Palo Alto Networks3.4%
ESET Endpoint Protection Platform2.7%
BlackBerry Cylance Cybersecurity1.3%
Other92.6%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
MS
Owner at Online IT
Cloud-based protection has simplified daily client support and keeps threats under control
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in reducing network-level intrusions, but sometimes it prevents local devices on the network, which are well-known and good devices, from being recognized, treating them as a threat. So it requires more administration than usual. ESET could implement a good solution for remote support in ESET Endpoint Protection Platform for improvement in the future. Since you have the cloud console, ESET could have something similar to AnyDesk or TeamViewer, but from ESET.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The positive impacts I see from Cortex XDR by Palo Alto Networks include a complete 360-degree view of our security posture altogether, being a uniform platform where we are ingesting logs from multiple resources."
"The one feature of Palo Alto Networks Traps that our organization finds most valuable is the App ID service."
"Cortex XDR by Palo Alto Networks's ability to block sophisticated threats in real time is quite good and is on par with SentinelOne's."
"Cortex XDR is stable, offering high quality and reliable performance."
"It collects and caches and the knowledge of machine learning from different customers to take to the cloud. It makes it better to use for everybody. It allows for quick learning and updates and can, therefore, offer zero-day malware security. This sharing of metadata helps make the solution very safe."
"My advice for others looking into using Cortex is that it is very easy to use and very useful for the customer environment, whether it's a public or private one."
"Traps is quite a stable product. Once it was properly deployed and configured, you have nothing to be worried about."
"Cortex XDR by Palo Alto Networks has helped lighten the load of our security analysts because it was the major tool that we were using and the one we utilized most."
"Its setup is simple if you have a Windows device; it is executable."
"The solution is stable."
"A user can continue to add endpoints and the solution will continue to perform well."
"The deployment of updates is easy."
"The CylancePROTECT agent is very low on CPU usage, so it has virtually no adverse impact on my servers, desktops, or workstations."
"On the management side, we liked the way it displays things."
"The solution is very quick at easily changing the levels of protection for each computer and the server."
"The solution runs in the background, and I do not need to care about it."
"It's scalable."
"The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good."
"The performance of the solution is very good it does not impact my hardware and is user-friendly."
"It is absolutely invisible once running."
"What is great about ESET is the ERA Web Console through which we can pull various reports, monitor and administer all clients and servers, and the console is easy to use."
"It effectively catches unwanted stuff. It has saved our bacon over many years."
"The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints."
"The product offers great reporting tools"
 

Cons

"It tends to do 99.9% of things. The only thing I'd like is single sign-on authentication into their cloud platform so that my users can be properly authenticated against it."
"There are some default policies which sometimes affect our applications and cause them to run around. In the hotel industry, we use a different type of data versus Oracle and SQL. By default, there are some policies which stop us from running properly. Because of this, the support level is also not that strong. We have to wait to get a results."
"Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth."
"While using Cortex, I noticed some aspects that could be improved, such as increasing the synchronization speed between XDR and Xnor."
"Cortex XDR could be improved with more GUI features."
"The main issue I could point out is the offline agents and the way that it is missing."
"There are some third-party solutions that are difficult to integrate with, which is something that can be improved."
"The tool needs to be improved in terms of integration and interface."
"The high price of the product is an area of concern where improvements are required. The product's price should be more competitive."
"The solution’s technical support could be improved."
"If they can add more features on top of their Persona feature that would be ideal."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The solution’s user interface could be improved."
"The process of whitelisting a script that you want to be able to run can be a little bit difficult, or awkward."
"They could improve on the false positives, reporting and whitelisting features."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"I'm unsure as to if they could actually support a large enterprise."
"The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers."
"We are looking to move towards an EDR solution rather than EPP. EDR is a solution that can dynamically detect threats based on the process behavior. It would be better if this solution was an EDR and an EPP solution, this would increase security protection."
"They should have better support for different languages and auto-upgrading."
"Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it."
"It's hard to get support for ESET in Hong Kong and China. There's a number to call that goes nowhere. You can upgrade to the premium service, but there are a few restrictions."
"The solution could improve by having higher-level security and reporting."
"The software has room for improvement in terms of CPU and other resource usage."
 

Pricing and Cost Advice

"When we first bought it, it was a bit expensive, but it was worth it. The licensing was straightforward."
"The solution has one subscription for endpoint protection and one subscription for detection and response. The two licenses combined give you the BRO version."
"It is present, but when compared to other competitive products, I would say it is not less expensive; however, when all of the other added values are considered, the price is reasonable."
"If one wishes to work with another team or large number of users at a future point, he must purchase a license for them."
"This is an expensive solution."
"Cortex XDR's pricing is ok."
"Its pricing is kind of in line with its competitors and everybody else out there."
"Our license will require renewal in August, after which the maintenance will continue as usual."
"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."
"I think that the price we are paying is good for what it is."
"It's not so heavily priced; rather, it's average and decent."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"The tool is not that expensive."
"The product cost is about $5, per user, per month."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The solution provides me with competitive pricing."
"ESET is cheap."
"At first, we thought it was a bit expensive, but we negotiated a better price."
"The price is okay and I don't have any issues with it."
"It's a cost-effective product"
"The price of the solution is very good compared to other solutions."
"The price of the solution is reasonable compared to the other products out there. It is definitely in line with the competition."
"I do a two or three-year license for less than $100."
"You need to pay for the ESET Endpoint Antivirus license monthly or yearly, whichever you choose."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
8%
Comms Service Provider
6%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Comms Service Provider
6%
Comms Service Provider
15%
Computer Software Company
10%
Manufacturing Company
8%
Financial Services Firm
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise21
Large Enterprise47
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business68
Midsize Enterprise18
Large Enterprise21
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessa...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your experience regarding pricing and costs for ESET LiveGuard Advanced?
I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is...
What needs improvement with ESET LiveGuard Advanced?
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to ado...
What is your primary use case for ESET LiveGuard Advanced?
We are a company that provides IT support to clients, so we use ESET Endpoint Protection Platform every day. Currentl...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: February 2026.
882,813 professionals have used our research since 2012.