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BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
24th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
15th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
103
Ranking in other categories
Advanced Threat Protection (ATP) (19th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of February 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.3%, up from 1.2% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 2.7%, down from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
ESET Endpoint Protection Platform2.7%
BlackBerry Cylance Cybersecurity1.3%
Other96.0%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
MS
Owner at Online IT
Cloud-based protection has simplified daily client support and keeps threats under control
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in reducing network-level intrusions, but sometimes it prevents local devices on the network, which are well-known and good devices, from being recognized, treating them as a threat. So it requires more administration than usual. ESET could implement a good solution for remote support in ESET Endpoint Protection Platform for improvement in the future. Since you have the cloud console, ESET could have something similar to AnyDesk or TeamViewer, but from ESET.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."
"Two or three years ago when the WannaCry virus struck, the people that were on Cylance were the ones that weren't affected."
"Has good RAM capacity for the power I need"
"It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect."
"I like the AI and mathematical components that they use."
"It is extremely simple to manage and deploy."
"The solution is stable."
"Technical support has been very good. They're quick to respond to any problems."
"The primary purpose is to protect computers from viruses and ransomware."
"It has been working fine. It lets you know when it finds things. We didn't have any incident where the place had to shut down or was taken over by anything. We haven't had any issues that we know of."
"They do a program where you can renew for three years. It's very reasonable, as far as the cost per year, because you can renew for three years. They will also do multiple computers, so I actually protect all my family computers, as well as my work computers, all under one license. This means I only have to deal with re-upping my license once every three years. That's the big thing for me."
"The overall security capability of the product is pretty reliable."
"The most valuable feature is the antispam module, which comes in the bundle."
"The product is good and has a good interface."
"ESET Endpoint Security is stable, I did not have any issues with it."
 

Cons

"The management console needs a little maturity in how it presents data and allows the administrator to drill down or search across systems."
"It is hard to manage."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"The product must make the interface a little more user-friendly."
"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"It should have better support for Windows and Mac."
"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."
"CylancePROTECT could be improved in its technical support and communication."
"The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product."
"Online security could still be improved in ESET Endpoint Antivirus because security is threatened by phishing."
"I saw a bunch of false positives which need to be fixed."
"The migration between on-prem and cloud has room for improvement."
"There are some complexities if you want to manipulate the software."
"The solution lacks the automation I need."
"The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience."
"I would like them to use AI features to do preventative virus protection."
 

Pricing and Cost Advice

"CylancePROTECT is an affordable solution."
"Our licensing cost for the solution is around $4,000 for six months. There are no costs in addition to the standard licensing fees."
"The tool is not that expensive."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"The product cost is about $5, per user, per month."
"The licensing part of the product is too expensive compared to other solutions in the market."
"The solution provides me with competitive pricing."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"The pricing can be a bit more flexible."
"Pricing per month, for security services as apps in CEE pricing: up to €2 monthly is OK."
"Its price is reasonable."
"There is a license required to use ESET Endpoint Security."
"The price of ESET Endpoint Antivirus is fair compared to the performance of other solutions."
"Pricing of ESET Endpoint Security is within the market pricing."
"It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing."
"The license is annually, and the price is low compared to competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
8%
Comms Service Provider
7%
Government
6%
Comms Service Provider
15%
Computer Software Company
10%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business68
Midsize Enterprise18
Large Enterprise21
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What is your experience regarding pricing and costs for ESET LiveGuard Advanced?
I would rate ESET Endpoint Protection Platform a five for pricing on a scale from 1 to 10, where 1 is cheap and 10 is expensive.
What needs improvement with ESET LiveGuard Advanced?
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in...
What is your primary use case for ESET LiveGuard Advanced?
We are a company that provides IT support to clients, so we use ESET Endpoint Protection Platform every day. Currently, we are not partners because we have great local support from the company that...
 

Also Known As

Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: February 2026.
882,207 professionals have used our research since 2012.