Try our new research platform with insights from 80,000+ expert users

BlackBerry Cylance Cybersecurity vs ESET Endpoint Protection Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
29th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
ESET Endpoint Protection Pl...
Ranking in Endpoint Protection Platform (EPP)
17th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Advanced Threat Protection (ATP) (15th), Anti-Malware Tools (8th)
 

Mindshare comparison

As of July 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of ESET Endpoint Protection Platform is 3.0%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Tarkan GU - PeerSpot reviewer
Protects against threats and helps with ransomeware but needs optimization for lower resource usage
We are using ESET products for our clients, especially for entry-level protection tools. The demand for these tools is primarily coming from our clients, and we sometimes propose them to our clients as well We install the product in a standard way as a product. The primary purpose is to protect…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives."
"The most valuable feature of CylancePROTECT is the support."
"The solution is pretty easy to scale."
"On the management side, we liked the way it displays things."
"​Very easy to deploy. It can be done one by one or deployed by customizing an MSI file for GPO push.​"
"It provides good insight into the programs, applications, or websites that may need attention."
"The CylancePROTECT agent is very low on CPU usage, so it has virtually no adverse impact on my servers, desktops, or workstations."
"CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices."
"In terms of stability, I can rate it at nine out of ten."
"Technical support has been very good. They are helpful and responsive."
"It can block certain web pages that may contain viruses or pose a threat to the computer."
"The most valuable feature is the antispam module, which comes in the bundle."
"The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints."
"ESET Endpoint Security is stable. When comparing the solution to competitors it is more stable."
"I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it."
"This solution has a traditional antivirus, I believe that signature-based detection is most valuable."
 

Cons

"They could improve on the false positives, reporting and whitelisting features."
"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."
"The solution’s user interface could be improved."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"We would like to see secure integration and multi-factor authentication to be able to access the administration dashboard."
"The product must make the interface a little more user-friendly."
"The proactive feature is excellent, but I do not believe ESET will make any changes to this feature in the future."
"The solution lacks the automation I need."
"They could improve the solution by adding better ransomware features."
"I am a MAC user and my asset cybersecurity is continuously displaying warnings that I am not using their firewall."
"After we did the initial setup of ESET Endpoint Security, we had to inform users about popups. This solution comes with an in-built software firewall and there can be some popups coming. We must tell the user not to keep, allow, or block anything. That is the main issue on the user side we have faced. The user's experience may not be as good."
"There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."
"The integration capabilities might be lacking a bit."
"I'm not aware of any areas that need improvement."
 

Pricing and Cost Advice

"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"This cost of the license is approximately $5 USD monthly per user."
"We would just add more if there are new users, but right now you just need one license for per user."
"We pay our license on a yearly basis and have just renewed for two years."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"I think that the price we are paying is good for what it is."
"The licensing part of the product is too expensive compared to other solutions in the market."
"I'd have to look through my records, however, we paid maybe $600 to $1000 for this product."
"It's a cost-effective product"
"The price of ESET Endpoint Security is affordable."
"I do a two or three-year license for less than $100."
"There is a license needed to use this solution and there is an annual subscription. The price is inexpensive."
"The price of ESET Endpoint Security is in the middle range of price compared to other solutions. For example, BitDefender can be more expensive."
"Pricing of ESET Endpoint Security is within the market pricing."
"The price of the solution is very good compared to other solutions."
report
Use our free recommendation engine to learn which Endpoint Protection Platform (EPP) solutions are best for your needs.
860,168 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
12%
Government
7%
Financial Services Firm
6%
Computer Software Company
15%
Comms Service Provider
13%
Financial Services Firm
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
What do you like most about ESET Endpoint Security?
ESET Endpoint Security’s most valuable feature is the management console.
What is your experience regarding pricing and costs for ESET Endpoint Security?
I rate the product’s pricing a three out of ten. It is neither cheap nor expensive for our clients. We use the free version, and there are no additional costs involved.
What needs improvement with ESET Endpoint Security?
The product’s AI implementation feature could be better for learning user behavior. There could be a feature to detect unsecured devices in the network similar to its older version. We need additio...
 

Also Known As

Blackberry Protect
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. ESET Endpoint Protection Platform and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.